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Customer Relationship Management Developer Jobs in Chelsea, MA

Vertex Pharmaceuticals

Senior Analyst, CRM Operations

Boston, MA · On-site

$104K - $156K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Drive adherence to DevOps standards and best practices, ensuring robust and scalable CRM operations. * Identify opportunities for process improvement and data management to support AI readiness and ...

Vertex Pharmaceuticals

Director, Field Technology - CRM

Boston, MA · On-site

$185.90 - $278.90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate as a CRM Subject Matter Expert with business unit leadership, peers, and their respective teams to ensure the CRM system supports unique business needs and delivers differentiating ...

Vrtx

Director, Field Technology - CRM

Boston, MA · On-site

$185K - $278K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate as a CRM Subject Matter Expert with business unit leadership, peers, and their respective teams to ensure the CRM system supports unique business needs and delivers differentiating ...

Vertex US Distribution

Director, Field Technology - CRM

Boston, MA · On-site

$185.90 - $278.90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Collaborate as a CRM Subject Matter Expert with business unit leadership, peers, and their respective teams to ensure the CRM system supports unique business needs and delivers differentiating ...

New

Compass

Senior Product Designer II, CRM

Boston, MA

$147K - $163K/yr

In this role, you will partner closely with Product, Engineering, Data, AI and Operations teams to ... You will focus on improving CRM experiences including contact management, lead nurturing ...

Veeva Systems, Inc.

Senior Product Manager - Patient CRM

Boston, MA · On-site

$120 - $200/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will collaborate with the wider Vault CRM PM team to ensure the core platform, including AI ... Work with UX, engineering, QA, and services teams to guide features from initial concept and design ...

Vrtx

Associate Director, CRM Field Operations

Boston, MA · On-site

$164K - $246K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The North America Commercial Operations CRM Field Operations Team is looking for an Associate Director, CRM Field Operations to ensure continued customer centricity and success. The Associate ...

Pwc

D365 CRM or Copilot/AI Technical Lead - Manager

Boston, MA

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and ...

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Showing results 21-40

All JobsCustomer Relationship Management Developer JobsCustomer Relationship Management Developer Jobs in Chelsea, MA

Customer Relationship Management Developer information

See Chelsea, MA salary details

$31.5K

$62.4K

$106.5K

How much do customer relationship management developer jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer relationship management developer in Chelsea, MA is $62,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $70,600.00 per year, depending on experience, location, and employer.

How much do customer relationship management developers make?

Customer Relationship Management (CRM) developers typically earn a median annual salary ranging from $70,000 to $110,000, depending on experience, location, and certifications. Senior roles or those with specialized skills in platforms like Salesforce or Microsoft Dynamics can earn higher salaries, often exceeding $120,000 annually.

Is a Customer Relationship Management Developer a good career?

A Customer Relationship Management (CRM) Developer is a valuable role focused on designing and implementing CRM systems using tools like Salesforce or Microsoft Dynamics. It offers opportunities for growth in technology and business analysis, with demand driven by companies seeking to improve customer engagement. Success in this career often requires technical skills, certifications, and ongoing learning to stay current with evolving platforms.

What does a customer relationship management developer do?

A customer relationship management (CRM) developer designs, develops, and maintains CRM software solutions to help organizations manage customer interactions and data. They often customize CRM platforms like Salesforce or Microsoft Dynamics, write code, and integrate third-party tools to improve sales, marketing, and customer service processes. Strong programming skills, knowledge of database management, and understanding of business workflows are essential for this role.

What cities near Chelsea, MA are hiring for Customer Relationship Management Developer jobs?

Cities near Chelsea, MA with the most Customer Relationship Management Developer job openings:

Customer Relationship Management Developer jobs near you
Infographic showing various Customer Relationship Management Developer job openings in Chelsea, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $62,354 per year, or $30 per hour.

Senior Analyst, CRM Operations

Vertex Pharmaceuticals

Boston, MA • On-site

$104K - $156K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Vertex Pharmaceuticals rating

6.5

Company rating: 6.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

78th of 86 rated pharmaceutical

Job description

Job Description
Role Summary
We are seeking an innovative high performing individual to support global commercial Field (Veeva CRM) platform delivery. This role will integrate AI-driven solutions into CRM processes, enabling scalability, operational efficiency, and enhanced demand management. The ideal candidate will bring strong organizational, communication, and analytical skills, with a focus on leveraging AI tools and methodologies to optimize platforms, streamline governance, and improve team operations in a regulated, global environment. Additionally, the role will emphasize ensuring operational efficiency with Managed Service Providers (MSPs) and adherence to DevOps standards and best practices.
Key Responsibilities
Business Analysis
  • Gather, analyze, and document business requirements, user stories, process maps, and acceptance criteria for Veeva CRM enhancements and AI-driven projects.

  • Define and deliver AI solutions within SDLC and ITSM processes to improve scalability and operational efficiency.

  • Support the translation of commercial business needs into functional and technical requirements, incorporating AI capabilities for extended development tools (e.g., Copilot Studio, GitHub Copilot).

  • Assist with backlog management and prioritization, ensuring alignment with AI readiness and process improvement goals.

  • Conduct impact assessments for system changes, enhancements, and platform releases across markets, with a focus on AI integration.

  • Support user acceptance testing (UAT), defect tracking, and validation of AI-enhanced system functionality against business requirements.

  • Contribute to platform SOPs and capability documentation to support AI adoption and DevOps best practices.

Agile Software & AI Project Delivery Support
  • Facilitate agile ceremonies for the delivery team, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.

  • Help the team stay focused on sprint goals, timelines, and delivery commitments, incorporating AI-driven insights to optimize workflows.

  • Track actions, risks, dependencies, and blockers, escalating where appropriate to ensure seamless AI implementation.

  • Ensure user stories are clearly defined, prioritized, and ready for development, with a focus on AI-driven enhancements.

  • Support coordination across global teams, including business, IT, and vendors, to enable AI readiness and functional specialization.

Operational Efficiency and DevOps Standards
  • Collaborate with MSPs to ensure operational efficiency and alignment with service-level agreements.

  • Drive adherence to DevOps standards and best practices, ensuring robust and scalable CRM operations.

  • Identify opportunities for process improvement and data management to support AI readiness and streamline demand management and governance.

Required Qualifications
  • Bachelor's degree in Business, IT, or a related field.

  • Strong organizational, communication, and analytical skills.

  • Experience with CRM systems, preferably Veeva CRM, in a regulated environment.

  • Familiarity with agile methodologies and tools.

  • Interest in AI technologies and their application in CRM/MDM processes.

Technical Skills Required
  • Proficiency in AI tools such as Copilot Studio, GitHub Copilot, or similar platforms.

  • Knowledge of SDLC and ITSM processes with AI integration.

  • Experience with backlog management and agile delivery tools.

Preferred Skills
  • Hands-on experience with AI implementation in CRM systems.

  • Expertise in process improvement and data management to support AI readiness.

  • Functional BA expertise in CRM to support evolving portfolios.

  • Agile/DevOps/ITIL certification

Pay Range:
$104,000 - $156,000
Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid: work remotely up to two days per week; or select
2. On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.
#LI-Hybrid
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com

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