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Customer Relationship Management Developer Jobs in Kentucky

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

  • Medical

  • Retirement

  • PTO

... Engineering, Sales). * Risk Management: Act as the primary communicator during major incidents ... Expertise in leveraging CRM systems (e.g., Salesforce) for account planning, forecasting, and ...

Medvantx Inc

Full Stack Developer Lead

Louisville, KY · On-site

The Full Stack Developer, Lead is responsible for the design, development, implementation ... Experience integrating CRM, pharmacy, ERP, and third-party healthcare systems using REST, JSON, XML ...

Verst

Manager Sales Operations

Erlanger, KY

This position is responsible for CRM administration, data governance, reporting, process optimization, and user enablement to ensure the Sales and Marketing teams have accurate information, efficient ...

SRS Distribution, Inc.

Customer Service Representative

Fort Thomas, KY · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with CRM systems and ERP platforms for order entry and cash transactions. Strong interpersonal skills with a team-oriented, safety-conscious mindset. Demonstrated ability to support sales ...

Southern Shingles

Customer Service Representative

Fort Thomas, KY · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with CRM systems and ERP platforms for order entry and cash transactions. Strong interpersonal skills with a team-oriented, safety-conscious mindset. Demonstrated ability to support sales ...

Southern Shingles

Customer Service Representative

Bowling Green, KY

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with CRM systems and ERP platforms for order entry and cash transactions. Strong interpersonal skills with a team-oriented, safety-conscious mindset. Demonstrated ability to support sales ...

SRS Distribution, Inc.

Customer Service Representative

Bowling Green, KY · On-site

$15.75 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Familiarity with CRM systems and ERP platforms for order entry and cash transactions. Strong interpersonal skills with a team-oriented, safety-conscious mindset. Demonstrated ability to support sales ...

Verst

Manager Sales Operations

Erlanger, KY · On-site

This position is responsible for CRM administration, data governance, reporting, process optimization, and user enablement to ensure the Sales and Marketing teams have accurate information, efficient ...

Oasis Solutions

Client Success Manager

Louisville, KY · On-site

Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required. * Minimum of 2-5 years in customer success, account management, or a related ...

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Customer Relationship Management Developer information

How much do customer relationship management developers make?

Customer Relationship Management (CRM) developers typically earn a median annual salary ranging from $70,000 to $110,000, depending on experience, location, and certifications. Senior roles or those with specialized skills in platforms like Salesforce or Microsoft Dynamics can earn higher salaries, often exceeding $120,000 annually.

Is a Customer Relationship Management Developer a good career?

A Customer Relationship Management (CRM) Developer is a valuable role focused on designing and implementing CRM systems using tools like Salesforce or Microsoft Dynamics. It offers opportunities for growth in technology and business analysis, with demand driven by companies seeking to improve customer engagement. Success in this career often requires technical skills, certifications, and ongoing learning to stay current with evolving platforms.

What does a customer relationship management developer do?

A customer relationship management (CRM) developer designs, develops, and maintains CRM software solutions to help organizations manage customer interactions and data. They often customize CRM platforms like Salesforce or Microsoft Dynamics, write code, and integrate third-party tools to improve sales, marketing, and customer service processes. Strong programming skills, knowledge of database management, and understanding of business workflows are essential for this role.

What are popular job titles related to Customer Relationship Management Developer jobs in Kentucky?

For Customer Relationship Management Developer jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Management Developer jobs in Kentucky look for?

The top searched job categories for Customer Relationship Management Developer jobs in Kentucky are:

What cities in Kentucky are hiring for Customer Relationship Management Developer jobs?

Cities in Kentucky with the most Customer Relationship Management Developer job openings:

Customer Relationship Management Developer jobs near you

Customer Success Manager

Equifax, Inc.

Louisville, KY • On-site

Full-time

Medical, Retirement, PTO

Posted 26 days ago

Equifax rating

7.8

Company rating: 7.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax Workforce Solutions' Public Safety vertical delivers breakthrough technology powered by data and analytics capabilities to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation's most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.
The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience lifecycle. This role is laser-focused on building deep, high-level relationships, leading all contract renewal strategies, and ensuring customers realize the full, expected value from their Equifax solutions. Leveraging the Four Pillars of Success-Strategic Customer Engagement, Product & Process Optimization, High-Impact Internal Collaboration, and Customer Relationship & Growth Strategy-this role ensures customers achieve their long-term business objectives.
Our ideal candidate will thrive in a hybrid work environment, splitting their time between our Louisville, KY office (Monday, Tuesday, Wednesday, and Thursday) and remote work (Friday).
What you'll do:
Strategic Customer Engagement
  • Consultative Partnership: Serve as the primary trusted advisor and advocate for key client stakeholders, ensuring long-term success, strategic alignment, and maximum value realization from Equifax solutions.
  • Value Delivery & Retention: Proactively monitor and maintain customer health, leading executive service reviews (QBRs/ABRs) to quantify realized business value and drive adoption, usage, and net retention.
  • Strategic Liaison: Act as the high-level point of contact for complex issues, providing clients transparency on the status of issues/requests and translating customer needs into technical requirements for internal teams.
  • Onboarding Awareness: Participate in the implementation process solely to build foundational relationships and ensure a seamless hand-off to the post-implementation phase (implementation team manages project execution).

Customer Relationship & Growth Strategy (Retention & Expansion)
  • Contract Renewal Ownership: Own the full strategic contract renewal cycle for the assigned portfolio, developing data-backed retention strategies and utilizing relationship health indicators to drive successful deal closure.
  • Account Growth: Actively identify and position opportunities for product penetration and expansion, working with Account Executives (AEs) using strategic account planning frameworks (e.g., GOST) to drive growth.
  • Business Acquisition Support: Provide critical customer context and data to assist in the development of Request for Proposal (RFP) responses and support the broader sales organization.

Product & Process Optimization
  • Product Influence: Champion the voice of the customer to inform product roadmaps, coordinate internal Center of Excellence (COE) teams, and drive enhancement prioritization based on documented user needs.
  • Customer Enablement: Educate clients on the business value of solutions and deliver comprehensive training and subject matter expertise, including periodic travel for on-site customer training sessions and conferences.
  • Support Translation: Drive customer advocacy in resolving issues and serve as the strategic liaison for complex support tickets, translating technical issues and solutions to drive long-term process improvements.

High-Impact Internal Collaboration
  • Internal Advocacy: Serve as a subject matter expert, acting as the connecting thread for internal teams with the customer and advocating for the customer's best interests in cross-functional meetings (Product, Engineering, Sales).
  • Risk Management: Act as the primary communicator during major incidents, providing timely updates, delivering Root Cause Analyses (RCAs), and representing the customer's interests during system migrations and major projects.

What experience you need:
  • 5+ years of experience in Customer Success, Account Management, or a Strategic Consulting role (required) within the SaaS or Public Sector technology space (preferred).
  • Proven track record of managing and successfully renewing multi-year, large-scale enterprise contracts, demonstrating strong financial acumen in retention.
  • Demonstrated experience in developing and delivering data-driven business reviews (QBRs/ABRs) and value presentations to executive-level stakeholders.
  • Expertise in leveraging CRM systems (e.g., Salesforce) for account planning, forecasting, and tracking customer health metrics.
  • Experience working with complex, multi-divisional, multi-geographical customers.
  • Bachelor's degree in a related discipline or equivalent experience.
  • Ability to travel periodically for client meetings, business reviews, conferences, and training events.
  • Ability to travel up to 25%.

What could set you apart:
  • Exceptional ability to communicate and foster positive business relationships.
  • Experience operating within the Public Safety or Government sector.
  • Demonstrated experience in strategic account planning, value realization, and adopting structured methodologies to drive customer outcomes.
  • A background in product management or technical consulting, enabling strong translation between customer needs and technical teams.
  • Ability to establish milestones and keep all team members on task; strong project management skills.
  • Self-driven, proactive, and a bias for action.

#LI-JD1
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-KY-Louisville
Function:
Function - Sales and Account Management
Schedule:
Full time

What Equifax employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Equifax

Sourced by ZipRecruiter

As a global data, analytics, and technology company, we play an essential role in the economy by helping companies in diverse industries such as automotive, communications, utilities, financial services, fintech, healthcare, insurance, mortgage, professional services, retail, e-commerce, and government agencies, make critical decisions with greater confidence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1899

Social media

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