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Customer Relationship Associate Jobs in Atlanta, GA

Atlanta Fibroid Center

CRM Specialist

Smyrna, GA · On-site

$22 - $25/hr

Associate's or Bachelor's degree preferred. Experience * 2+ years of CRM, customer service, sales support, healthcare administration, or related experience. * Experience with CRM platforms such as ...

VML

Associate Director, CRM Analytics

Atlanta, GA · On-site

As an Associate Director, CRM Analytics, you will help lead measurement, reporting, testing, and insight development for customer marketing programs across CRM channels. This role is ideal for ...

Pearl Recruiter

Customer Service Associate

Atlanta, GA · On-site

$14 - $19.25/hr

Customer Service Associate I'm looking for a Customer Service Associate to join a client-focused ... relationships. Perfect for someone: *who enjoys helping people *stays calm under pressure *detail ...

Mosquito Squad

Customer Service Sales Associate

Decatur, GA · On-site +1

$12 - $14/hr

As an Inbound Sales Associate you will also be given access to our state of the art CRM software to keep details at hand. Additionally, managers/sales support provide realtime sales coaching/feedback ...

Allied Staffing

Be Seen First

Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

Associate degree in Business or related field * Proficiency with CRM software and helpdesk platforms * Strong communication and active listening skills * Excellent problem-solving and conflict ...

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Customer Relationship Associate information

See Atlanta, GA salary details

$24K

$45.3K

$64.4K

How much do customer relationship associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer relationship associate in Atlanta, GA is $45,283.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $48,100.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

Is a Customer Relationship Associate an entry level job?

A Customer Relationship Associate position is often considered entry level, suitable for candidates with basic communication skills and a customer service background. Many roles require minimal prior experience and provide on-the-job training, making it accessible for recent graduates or those new to the field.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during high call volumes or difficult interactions. The job's stress level depends on factors such as workload, company environment, and communication skills, but it generally requires patience and problem-solving abilities. Proper training and time management can help manage stress effectively.
What are the most commonly searched types of Customer Relationship jobs in Atlanta, GA? The most popular types of Customer Relationship jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Customer Relationship Associate jobs? Cities near Atlanta, GA with the most Customer Relationship Associate job openings:
Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Atlanta, GA as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,283 per year, or $21.8 per hour.

Client Relationship Associate

Vident Asset Management

Alpharetta, GA

$39K - $48K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Vident Asset Management, LLC is seeking an experienced Sub-Advisory Client Relationship Associate (CRA) to join our dynamic team. This role is responsible for managing the lifecycle of Vident’s Sub-Advisory clients. The CRA will serve as the primary liaison between Vident and its clients, focusing on nurturing long-term partnerships, ensuring client needs and expectations are being met and driving client retention and growth. They understand what each client’s specific needs are and work with colleagues to help identify appropriate solutions. Key duties include proactive and ongoing client outreach, managing inbound client communications, resolving issues, and fostering trust. This role acts as a bridge between clients and the broader Vident organization, working closely with Portfolio Management, Operations, and Sales.

Who we are:

Vident Asset Management is a specialized exposure and solutions provider partnering with clients to help them assess new opportunities and bring their investment ideas to life. Founded in 2013, Vident boasts a unique portfolio of ETFs, serves as a trusted sub-advisor within the ETF industry, specializes in crafting bespoke indexes and models, and supports a robust SMA platform. We traditionally partner with institutional investors, asset managers, and wealth management firms to Bring Investment Ideas to Life.

What you’ll do:

• Role Type: Relationship Management

• Primary Objective: Ensure a high-touch, white glove service experience for clients in order to retain and help grow relationships, including assets under management (AUM).

• Relationship Management: Establishing and maintaining strong, proactive, and positive relationships with Sub-Advisory clients.

• Client Onboarding: Partnering with the Business Development Success Associate, Operations, and Portfolio Managers to transition newly acquired relationships and guide new clients through the Vident Client Experience.

• Needs Assessment: Understanding each client’s requirements and communicating them to appropriate internal teams to ensure timely and complete service delivery.

• Problem Resolution: Acting as the first point of contact for clients, identifying their problems or concerns, and helping to identify appropriate solutions.

• Internal Collaboration: Coordinate with Sales, Compliance, and Investment Management to support new fund launches and ensure operational excellence.

• Client Retention & Growth: Partnering with Sales to identify opportunities for upselling or cross-selling products and services to increase revenue and AUM.

• Product Expertise: Delivering insights into Vident’s primary service offering to clients, including handling questions about non-investment related processes.

• Market Analysis: Stay abreast of ETF market trends, regulatory changes, and competitor activity to provide actionable insights to senior leadership.

What you have:

• Exceptional Communication: Strong written and verbal communication skills are a must. Need to be comfortable speaking to clients across varied demographics and have the public presence to be a front-line representative of Vident.

• Client-Centered Mindset: Ensuring that each client feels valued and heard, even those that are difficult, and partnering with internal colleagues to achieve resolution of problems and concerns.

• Attention to Detail: Providing timely client communication, tracking requests, and communicating clearly to colleagues is a non-negotiable requirement.

• Negotiation & Problem-Solving: Experience and comfort in handling conflict and resolving issues to maintain positive client relationships.

• Customer Relationship Management (CRM) Proficiency: Experience in using CRM tools (particularly Salesforce) to track client interactions and data is highly preferred.

• Analytical Skills: Ability to monitor and analyze client service data to identify trends and opportunities to improve service.

• Align with Vident Core Values: Inspired Collaboration, Honor & Authenticity, Intellectual Curiosity, Exceptional Performance and Inclusion & Humility

Qualifications & Skills:

• Education: Bachelor’s degree in Finance, Economics, Marketing, or Communications preferred.

• Experience: 3-5 years of professional experience in financial services, preferably in asset management.

• Licenses: Having regulatory certifications (or the willingness to acquire them) such as Certified ETF Advisor (CETF®) designation, FINRA Series 7 and 63, and FINRA SIE are preferred.

• Technical Skills: Proficiency in CRM software (e.g., Salesforce), Microsoft Suite (Excel, Teams, PowerPoint, etc.) strongly preferred.

What we offer:

• PTO plus 13 paid holidays

• Flexible Working Benefits

• Daily Paid Lunch for Onsite Employees

• Onsite Gym Discount

• Medical, Dental, Vision

• EAP and Telehealth with Mental Health Support

• Short and Long Term Disability

• SIMPLE IRA with up to 3% Match

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