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Customer Relationship Associate Jobs in Ohio (NOW HIRING)

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

When our associates feel supported, inspired and empowered, consumers feel it. Whether you're ... The AVP, Loyalty & CRM owns one of the most valuable assets in specialty retail: a loyalty program ...

Bath & Body Works

AVP, Loyalty & CRM

Reynoldsburg, OH

$178K - $235K/yr

When our associates feel supported, inspired and empowered, consumers feel it. Whether you're ... The AVP, Loyalty & CRM owns one of the most valuable assets in specialty retail: a loyalty program ...

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All JobsCustomer Relationship Associate JobsCustomer Relationship Associate Jobs in Ohio

Customer Relationship Associate information

See Ohio salary details

$23.8K

$44.8K

$63.7K

How much do customer relationship associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer relationship associate in Ohio is $44,767.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $47,500.00 per year, depending on experience, location, and employer.

What does a customer relationship associate do?

A Customer Relationship Associate is responsible for building and maintaining positive relationships with clients or customers. They handle inquiries, resolve issues, and provide information about products or services. Their goal is to ensure customer satisfaction, encourage loyalty, and support the overall growth of the company by delivering excellent service. They often communicate with customers via phone, email, or in-person, and may also assist with account management and feedback collection.

What are the key skills and qualifications needed to thrive as a customer relationship associate?

To thrive as a Customer Relationship Associate, you need strong communication skills, a customer-focused mindset, and typically a bachelor's degree in business or a related field. Familiarity with CRM software such as Salesforce, MS Office Suite, and ticketing systems is commonly required. Exceptional interpersonal skills, problem-solving abilities, and patience help you stand out in managing diverse client needs. These competencies are crucial for building lasting client relationships, ensuring customer satisfaction, and supporting business growth.

What are some common challenges faced by customer relationship associates, and how can they be addressed?

Customer Relationship Associates often encounter challenges such as managing high volumes of customer inquiries, dealing with difficult clients, and balancing administrative tasks with relationship-building efforts. Developing strong communication and problem-solving skills can help address these challenges, as well as staying organized and using CRM tools efficiently. Regular training and collaborating closely with team members also support effective handling of complex situations and continuous improvement in customer service.

What is the difference between Customer Relationship Associate vs Customer Service Representative?

AspectCustomer Relationship AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or sales experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice settings, client-facing roles, sales environmentsCall centers, retail, office settings, customer support centers
Employer & Industry UsageBanking, insurance, retail, telecommunicationsRetail, telecom, hospitality, tech support
Common Search & Comparison IntentUnderstanding roles involving client engagement and relationship buildingCustomer support and issue resolution

The main difference is that a Customer Relationship Associate focuses on building and maintaining long-term client relationships, often involving sales and personalized service. In contrast, a Customer Service Representative primarily handles customer inquiries, complaints, and support issues. Both roles require strong communication skills and customer-focused credentials, but their daily tasks and objectives differ based on relationship management versus support functions.

Is a customer relationship associate an entry level job?

A customer relationship associate is often considered an entry-level position that typically requires good communication skills and basic customer service experience. Many employers provide on-the-job training, making it accessible to candidates without extensive prior experience.

Is customer relationship associate a stressful job?

Customer Relationship Associates often handle customer inquiries, resolve issues, and maintain client satisfaction, which can be demanding during busy periods or when managing difficult customers. The job may involve multitasking and meeting performance targets, but stress levels vary depending on the work environment and individual skills. Proper training and support can help manage workload-related stress.

What are the most commonly searched types of Customer Relationship jobs in Ohio?

The most popular types of Customer Relationship jobs in Ohio are:

What cities in Ohio are hiring for Customer Relationship Associate jobs?

Cities in Ohio with the most Customer Relationship Associate job openings:

Customer Relationship Associate jobs near you
Infographic showing various Customer Relationship Associate job openings in Ohio as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $44,767 per year, or $21.5 per hour.

Customer Relationship Associate (Teller) - Full-Time - New Philadelphia

New Philadelphia, OH • On-site

First Federal Community Bank
Commercial Banking • 51 - 200 employees
Learn more about First Federal Community Bankexternal

$14.50 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Start a meaningful career with a schedule you can count on.
Join First Federal Community Bank as a Customer Relationship Associate and make a real difference every day by serving customers, building relationships, and helping people to reach their financial goals. Enjoy great benefits, paid holidays, professional development, and the opportunity to grow your career in a community-focused bank.
This role is ideal for someone who enjoys working with people, values a consistent schedule, and wants to grow in a long-term career in their local community. No prior banking experience, we provide comprehensive training and ongoing support!
Open Opportunity: Customer Relationship Associate (Teller)
Reports to: Financial Center Manager
FLSA Classification: Non-Exempt, Hourly Position
Status: Full-Time
Location: First Federal Community Bank, 244 W High Ave., New Philadelphia, OH 44663
Banking is about people, and our team is comprised of some of the best!
JOB SUMMARY:
As the first face our customers see, you set the tone for their entire experience with First Federal Community Bank. You'll create lasting impressions by delivering exceptional service and making every customer our top priority.
In this role, you'll educate customers on solutions for their financial needs, promote First Federal products and services, and build strong relationships through meaningful, engaging interactions all while handling personal transactions with accuracy and care.
Your active participation in organizations and community events demonstrates First Federal's commitment to Invest in Our Community. You'll embrace opportunities for professional growth, collaborate with a supportive team,
and bring attention to detail that makes you an essential part of our success. Every interaction you have creates value for our customers and shows why First Federal is the premier financial services provider in our community.
MAKE A DIFFERENCE EVERY DAY!
Are you ready to start a career where you create meaningful connections and help people achieve their financial goals? At First Federal Community Bank, our Customer Relationship Associates are more than tellers, they are trusted advisors, problem-solvers, and the friendly faces that make banking personal.
As the first point of contact for many of our customers, you'll deliver exceptional service, provide financial solutions, and represent our commitment to Invest in Our Community through active participation in local organizations and events. Every interaction is an opportunity to make a positive impact and show why First Federal is the premier financial services provider in our area.
WHAT YOU'LL DO:
  • Welcome customers and create memorable experiences that make them feel valued.
  • Receive deposits, cash checks, process withdrawals, and handle transactions with accuracy and care.
  • Educate customers on financial solutions, promote First Federal products and services, and build strong relationships through engaging interactions.
  • Answer questions about debit cards, online banking, and other services; both in person and over the phone.
  • Balance your cash drawer daily and maintain a well-stocked, organized workstation.
  • Demonstrate knowledge of all financial services to cross-sell products that meet customer needs.
  • Embrace ongoing professional development and utilize Learning & Development tools to grow your skills.
  • Represent First Federal with integrity and enthusiasm at community events and organizations.
  • Adapt to changing business needs with a positive attitude, solve problems quickly, and maintain high ethical standards.
WHAT WE'RE LOOKING FOR:
  • High school diploma or equivalent
  • Strong customer service skills and a passion for helping others
  • Good computer skills and interpersonal communication skills
  • Ability to operate office equipment, including computer, calculator, copier/fax, and scanner
  • Basic knowledge of debits and credits (or willingness to learn)
  • Ability to multi-task and adapt to change
  • Ability to complete an in-house training program
  • Attention to detail and accuracy in handling transactions
  • Professionalism, integrity, and adaptability in a fast-paced environment
  • Commitment to personal growth and community involvement
WHY CHOOSE FIRST FEDERAL COMMUNITY BANK?
  • Consistent Schedule: Enjoy a predictable schedule with no rotating shifts, so you can plan your life with confidence.
  • Weekends: We are only open a half-day on Saturdays and always closed on Sundays.
  • Holidays: You will have up to 13 paid holidays (Mt. Hope Financial Center includes being closed on Old Christmas in January and Ascension Day in May).
  • Benefits: Health, Dental, Vision and 401k with generous Bank Match*
  • Paid time Off: Generous amount of paid time off available after 90 days of employment - plus paid volunteer time to support non-profits important to you.
  • Professional Growth: We have a dedicated training department at our Dover, Ohio Headquarters committed to your development and also have opportunities for on-the-job training for skill building.
  • Great Place to Work Perks: Birthday recognition, Milestone anniversary recognition, Annual wellness fair, loan discounts, deposit account perks, On-site fitness center in North Dover
  • *Eligibility requirements

READY TO START YOUR JOURNEY?
If you are looking for a career where you are known by name, supported by your team, and encouraged to grow - we'd love to meet you!
FOLLOW & CONNECT WITH US:
https://www.facebook.com/firstfederalcommunitybank/
https://www.instagram.com/firstfederalcommunitybank/
https://www.linkedin.com/company/first-federal-community-bank-oh/
First Federal Community Bank is an equal employment opportunity employer.

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