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How much do customer relationship advocate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer relationship advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a customer relationship advocate?

A Customer Relationship Advocate is a professional who assists clients by addressing their inquiries, resolving issues, and providing guidance on products or services offered by a company. They often work in customer service environments and are responsible for building strong relationships with customers to ensure satisfaction and loyalty. Their duties may include answering calls, responding to emails, and proactively identifying ways to improve the customer experience. This role requires excellent communication skills, patience, and a customer-focused mindset.

What are the key skills and qualifications needed to thrive as a customer relationship advocate, and why are they important?

To thrive as a Customer Relationship Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or a related field. Familiarity with CRM software, call center platforms, and basic office applications is typically required. Outstanding communication, active listening, and patience are crucial soft skills to excel in client interactions and resolve concerns effectively. These skills and qualities ensure positive customer experiences, foster loyalty, and help maintain a company's reputation.

How does a customer relationship advocate typically collaborate with other departments to resolve client issues?

Customer Relationship Advocates often work closely with teams such as sales, technical support, and account management to address client concerns effectively. When a customer issue arises, they may coordinate with these departments to gather detailed information or escalate complex cases, ensuring timely and accurate resolutions. This cross-functional collaboration not only helps resolve problems efficiently but also improves the overall customer experience by providing well-rounded support. Regular communication and teamwork are key aspects of the role, as they help advocates stay informed and deliver solutions tailored to each client’s needs.

What is the difference between Customer Relationship Advocate vs Customer Service Representative?

AspectCustomer Relationship AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in customer service or CRM toolsHigh school diploma or equivalent; often similar certifications in customer service
Work EnvironmentCall centers, retail, or corporate offices; focus on building long-term relationshipsCall centers, retail stores, or support desks; focus on resolving immediate issues
Employer & IndustryRetail, telecommunications, finance; used by companies emphasizing customer retention

While both roles involve assisting customers, a Customer Relationship Advocate focuses on fostering long-term relationships and customer loyalty, often requiring a deeper understanding of customer needs. In contrast, a Customer Service Representative primarily handles immediate inquiries and problem resolution. Both roles are essential in customer-focused industries but differ in scope and objectives.

How much does a customer relationship advocate make?

The average salary for a customer relationship advocate typically ranges from $35,000 to $50,000 per year, depending on experience, location, and the company. Entry-level positions may start lower, while experienced advocates or those with specialized skills can earn higher wages, often supplemented with bonuses or benefits.

Is a customer relationship advocate entry level?

Customer Relationship Advocate positions are often entry-level roles that require strong communication and customer service skills. Many employers provide on-the-job training, and a high school diploma or equivalent is typically sufficient for applicants.

What cities are hiring for Customer Relationship Advocate jobs?

Cities with the most Customer Relationship Advocate job openings:

What states have the most Customer Relationship Advocate jobs?

States with the most job openings for Customer Relationship Advocate jobs include:

What are popular job titles related to Customer Relationship Advocate jobs?

For Customer Relationship Advocate jobs, the most frequently searched job titles are:

Customer Relationship Advocate jobs near you
Infographic showing various Customer Relationship Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Relationship Advocate Career Development Experience- LAP Classroom

Smithfield, RI • On-site

Fidelity Investments
Investment Management and Consulting Services • 10K+ employees
Learn more about Fidelity Investmentsexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

Job description


Note: Fidelity will not provide immigration sponsorship for this position.
The Role
Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect...
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA Registered Representative by studying for and obtaining your SIE®, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way!
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
  • Aptitude and dedication to complete the FINRA SIE ®, Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
  • Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
  • A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
  • Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
  • A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
  • Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
  • Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.

The Team
Our greatest asset is our people. We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Student Loan Assistance, 401(K) up to 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Charitable match, Concierge Services, and Wellness Program. (Learn More)
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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