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$47

How much do customer relationship advocate jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer relationship advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is a customer relationship advocate?

A Customer Relationship Advocate is a professional who assists clients by addressing their inquiries, resolving issues, and providing guidance on products or services offered by a company. They often work in customer service environments and are responsible for building strong relationships with customers to ensure satisfaction and loyalty. Their duties may include answering calls, responding to emails, and proactively identifying ways to improve the customer experience. This role requires excellent communication skills, patience, and a customer-focused mindset.

What are the key skills and qualifications needed to thrive as a customer relationship advocate, and why are they important?

To thrive as a Customer Relationship Advocate, you need strong interpersonal skills, problem-solving abilities, and a background in customer service or a related field. Familiarity with CRM software, call center platforms, and basic office applications is typically required. Outstanding communication, active listening, and patience are crucial soft skills to excel in client interactions and resolve concerns effectively. These skills and qualities ensure positive customer experiences, foster loyalty, and help maintain a company's reputation.

How does a customer relationship advocate typically collaborate with other departments to resolve client issues?

Customer Relationship Advocates often work closely with teams such as sales, technical support, and account management to address client concerns effectively. When a customer issue arises, they may coordinate with these departments to gather detailed information or escalate complex cases, ensuring timely and accurate resolutions. This cross-functional collaboration not only helps resolve problems efficiently but also improves the overall customer experience by providing well-rounded support. Regular communication and teamwork are key aspects of the role, as they help advocates stay informed and deliver solutions tailored to each client’s needs.

What is the difference between Customer Relationship Advocate vs Customer Service Representative?

AspectCustomer Relationship AdvocateCustomer Service Representative
CredentialsHigh school diploma or equivalent; certifications in customer service or CRM toolsHigh school diploma or equivalent; often similar certifications in customer service
Work EnvironmentCall centers, retail, or corporate offices; focus on building long-term relationshipsCall centers, retail stores, or support desks; focus on resolving immediate issues
Employer & IndustryRetail, telecommunications, finance; used by companies emphasizing customer retention

While both roles involve assisting customers, a Customer Relationship Advocate focuses on fostering long-term relationships and customer loyalty, often requiring a deeper understanding of customer needs. In contrast, a Customer Service Representative primarily handles immediate inquiries and problem resolution. Both roles are essential in customer-focused industries but differ in scope and objectives.

How much does a customer relationship advocate make?

The average salary for a customer relationship advocate typically ranges from $35,000 to $50,000 per year, depending on experience, location, and the company. Entry-level positions may start lower, while experienced advocates or those with specialized skills can earn higher wages, often supplemented with bonuses or benefits.

Is a customer relationship advocate entry level?

Customer Relationship Advocate positions are often entry-level roles that require strong communication and customer service skills. Many employers provide on-the-job training, and a high school diploma or equivalent is typically sufficient for applicants.

What cities are hiring for Customer Relationship Advocate jobs?

Cities with the most Customer Relationship Advocate job openings:

What states have the most Customer Relationship Advocate jobs?

States with the most job openings for Customer Relationship Advocate jobs include:

What are popular job titles related to Customer Relationship Advocate jobs?

For Customer Relationship Advocate jobs, the most frequently searched job titles are:

Customer Relationship Advocate jobs near you
Infographic showing various Customer Relationship Advocate job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Relationship Advocate

Philadelphia, PA • On-site

American Board of Internal Medicine
Non-Profits • 11 - 50 employees
Learn more about American Board of Internal Medicineexternal

Other

Posted 5 days ago

Job description

The American Board of Internal Medicine (ABIM) is currently seeking a Customer Relationship Advocate (CRA) to join its Customer Experience (CX) team. In this role, the CRA is responsible for managing high profile customer relationships through multi-channel interactions. The role requires providing complete and accurate information regarding certification in Internal Medicine, its Subspecialties, and the Maintenance of Certification (MOC) Program. The CRA must have the ability to comprehend and retain current and historical knowledge regarding ABIM’s multifaceted products and services. The CRA is a consummate professional, with the patience and skillfulness to guide examination candidates and diplomates through their individual training and recertification pathways, and be proficient in describing all aspects of ABIM products, services and programs.


Reporting to the Customer Experience (CX) Manager, the CRA is responsible for the following:


  • Represent ABIM’s brand by interacting with high profile customers with respect, empathy, and diplomacy.
  • Respond to complex multi-channel inquiries regarding ABIM, including policies, procedures, training requirements, registration, and exams. Meet customer needs through the efficient resolution of inquiries.
  • Ensure customer information is current and accurate within the customer relationship management (CRM) system, and other customer tracking tools.
  • Ensure appropriate and timely follow up to customers when additional information is requested by them.
  • Process requests for customer-initiated transactions to complete MOC requirements.
  • Manage outstanding case management work.
  • Ensure all contacts are documented in the appropriate source application.
  • Maintain relevant ABIM knowledge by participating in educational workshops and self-led learning.
  • Assist with special projects and miscellaneous tasks, as needed.


The ideal candidate has an undergraduate degree, or equivalent professional background, with a minimum of 3+ years of experience in a customer-facing role, preferably within a high touch relationship-focused environment; experience in supporting or communicating with physicians is highly desirable.


The successful incumbent will have solid interpersonal and written communication skills, along with a consistent attention to detail and excellent organizational & time management abilities. They will also have a proven ability to explain information clearly and relate well to others, while maintaining a calm, professional demeanor. Expertise in handling sensitive issues with empathy, respect, diplomacy, and confidentiality is a must. Proficiency in MS Office; experience utilizing CRM functionality and supporting web-based portals, a plus.


This role is based in our offices at 510 Walnut Street, Philadelphia PA, with the ability to work remotely three days a week. Our technology and facility teams provide and support a seamless hybrid work environment for all employees.


* * *

At the American Board of Internal Medicine (ABIM), our team of unique and talented professionals, and the inspiring work they do, are essential to meeting the needs and expectations of ABIM’s diverse community of physicians.


ABIM is like no other workplace, and we are proud of it. We are committed to recognizing the importance of our people by investing in their lives through ongoing learning opportunities and exceptional total compensation & benefit offerings.


We look forward to learning more about your interest in joining our team. EOE

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