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Customer Relations Associate Jobs in Seattle, WA

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Customer Relations Associate information

See Seattle, WA salary details

$28.5K

$53.6K

$76.3K

How much do customer relations associate jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer relations associate in Seattle, WA is $53,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $56,900.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Seattle, WA?

The most popular types of Customer Relations jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Customer Relations Associate jobs?

Cities near Seattle, WA with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Seattle, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $53,619 per year, or $25.8 per hour.

Client Relationship Associate - Seattle

FusionTek

Kirkland, WA • On-site

$65K - $80K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

FusionTek is a Managed Service Provider established in 2007, with offices located in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses.

As we continue to expand our services, we are eager to find a Client Relationship Associate who embodies our core values:

  • Teamwork: We achieve our goals collaboratively.
  • Growth Mindset: We are focused on continuous improvement for our team members and our clients.
  • Integrity: We operate with transparency and prioritize the needs of our clients.
  • Ownership: We take responsibility for our work and ensure commitments are fulfilled.

As a Client Relationship Associate, you’ll be the face of FusionTek for a dedicated portfolio of clients, a trusted partner they can count on. You’ll learn the ins and outs of account management, client advocacy and service delivery from experienced mentors, with real ownership and impact from day one. If you’re eager to build a career in client success, love solving problems, and want a team that’s invested in teaching you the ropes, this role was built for you!

This position is listed as Hybrid — primarily remote with occasional travel to client meetings/events. Greater Seattle area residents only.

Here's what you'll be doing:

  • Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.
  • Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
  • Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.
  • Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery.
  • Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
  • Manage the details that matter — maintain accurate client documentation, account records, and technical configurations.
  • Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.

Requirements

🎓 Experience & Qualifications
  • Business-to-Business experience — prior experience working with business clients in a customer service or business development role
  • Greater Seattle Area resident 
🛠 Technical Skills
  • Strong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholders
  • Proactive problem-solving — identifies risks early, builds action plans, and follows through independently
  • Cross-functional collaboration — works effectively with technical, sales, and project management teams
  • CRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms
  • Self-management in a remote/hybrid environment — strong organizational habits and reliable follow-through
  • Technical literacy in server technologies, network infrastructure, and cloud technology is a plus — working understanding of these technologies to speak confidently with both clients and internal technical teams is a plus, but not required

Benefits

At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:

  • 💰 Competitive salary: $65,000 – $80,000 per year
  • 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
  • 🏥 Comprehensive coverage: Medical, Dental and Vision plans
  • 📈 401(k) plan with 4% company matching and immediate vesting
  • 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
  • 📚 Educational reimbursement for certification tests and access to company-supplied training resources
  • 🤝 Team culture: Fun events and opportunities to connect with colleagues

Apply