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Customer Relations Administrator Jobs in Delaware

M&T Bank

Employee Relations Specialist

Wilmington, DE · On-site

Under the supervision of an ER manager or Senior ER Partner, administer the Bank's Performance ... Proven experience in a customer service environment. Effectively able to defuse the irate or ...

University of Delaware

CRM Specialist

Newark, DE · On-site

Communications & Public Relations, Full Time PAY GRADE: 29E CONTEXT OF THE JOB: The University of ... administrator of the Graduate instance of Slate, to ensure adherence to established system ...

University of Delaware

CRM Specialist

Newark, DE · On-site

Communications & Public Relations, Full Time PAY GRADE: 29E CONTEXT OF THE JOB: The University of ... administrator of the Graduate instance of Slate, to ensure adherence to established system ...

Aramark

Marketing Coordinator - Univ. of DE-Admin

Newark, DE · On-site

$41K - $57K/yr

Interacts with client and maintains effective client and customer relations as well as maintains strong relationships with all levels of the Aramark team to accomplish goals and objectives. * Looks ...

Aramark

Marketing Coordinator - Univ. of DE-Admin

Newark, DE · On-site

$41K - $57K/yr

Interacts with client and maintains effective client and customer relations as well as maintains strong relationships with all levels of the Aramark team to accomplish goals and objectives. * Looks ...

Blue Ocean Inc

$60 - $80/hr

Customers have access to a turn-key system, a streamlined operation process, and a professional ... Support employee relations, performance management, leave administration, and ensure compliance ...

DPDHL

Administrative Assistant II

Dover, DE · On-site

$20.50/hr

Employee relations and conflict resolution experience Knowledge of employment laws and HR ... customers or outside agencies and taking, transcribing and distributing minutes for important ...

DHL

Administrative Assistant II

Dover, DE · On-site

$20.50/hr

Employee relations and conflict resolution experience Knowledge of employment laws and HR ... customers or outside agencies and taking, transcribing and distributing minutes for important ...

DPDHL

Administrative Assistant II

Dover, DE · On-site

$20.50/hr

Employee relations and conflict resolution experience Knowledge of employment laws and HR ... customers or outside agencies and taking, transcribing and distributing minutes for important ...

CHEER, Inc.

Human Resources Assistant

Georgetown, DE · On-site

$19/hr

Maintain positive employee relations; interpret and administer personnel policies, practices, and ... Ability to speak effectively before groups of customers/ clients, Agency employees, or service ...

Stellantis

Resident Engineer

Milford, DE · On-site

$95K - $122K/yr

Support corporate quality objectives/deliverables and communicate customer demands to all groups ... Provides supervision necessary to perform, administer or direct rework/repair methods and processes ...

Stellantis

Resident Engineer

Milford, DE · On-site

$95K - $122K/yr

Support corporate quality objectives/deliverables and communicate customer demands to all groups ... Provides supervision necessary to perform, administer or direct rework/repair methods and processes ...

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All JobsCustomer Relations Administrator JobsCustomer Relations Administrator Jobs in Delaware

Customer Relations Administrator information

What is the difference between Customer Relations Administrator vs Customer Service Representative?

AspectCustomer Relations AdministratorCustomer Service Representative
Primary FocusManaging customer relationships, retention, and satisfaction strategiesHandling customer inquiries, complaints, and support
Required SkillsCommunication, relationship management, problem-solvingCommunication, problem-solving, product knowledge
Work EnvironmentOffice-based, client-facing, strategic planningCall centers, retail, support centers
Common CertificationsCustomer service certifications, CRM software trainingCustomer service certifications, product training

While both roles involve customer interaction, a Customer Relations Administrator focuses on building long-term relationships and strategic retention efforts, whereas a Customer Service Representative primarily addresses immediate customer inquiries and issues. Understanding these differences helps in choosing the right career path or job search focus.

What is the role of a customer relations administrator?

A customer relations administrator manages communication between a company and its customers to ensure satisfaction and resolve issues. They handle inquiries, maintain customer records, and often use customer relationship management (CRM) software to track interactions and improve service quality.
Customer Relations Administrator jobs near you
Infographic showing various Customer Relations Administrator job openings in Delaware as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Business Administrator I, College of Engineering, Corporate Partnership

Newark, DE • On-site

University of Delaware
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about University of Delawareexternal

Full-time

Posted 18 days ago

University Of Delaware rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

594th of 631 rated colleges and universities

Job description

Business Administrator I, College of Engineering, Corporate Partnership
Job no: 503658
College / VP Area: College of Engineering
Work type: Staff
Location: Newark, DE
Categories: Administrative Support, Full Time
Pay Grade: 30E
Context of the Job:
The Business Administrator I will support the College of Engineering's efforts to engage with corporate partners in areas of workforce development, technical services, and sponsored research. This individual will report directly to the Senior Business Officer (SBO) and will be expected to interface regularly with the Associate Dean for Corporate Engagement and Entrepreneurship (ADCEE) and Associate Dean for Research (ADR). The incumbent will interface directly with corporate partners as well as internal stakeholders such as SBO, College and Department leadership, and individuals in the business, research, and legal offices at the University. The incumbent will manage the day-to-day administrative and financial operations of corporate partnerships, ensuring seamless communication, accurate financial tracking, and flawless execution of partnership benefits. The incumbent must use initiative, independent judgment and decision-making skills in carrying out the essential functions of the position.
Major Responsibilities:
Partner Relationship & Data Management:
  • Serves as initial point of contact for the Corporate Partnership Program (CPP). Independently fields routine inquiries and routes urgent or high profile partnership inquiries to ADCEE.
  • Provide high quality customer service to corporate partners related to contracts, invoicing, and tracking the types and outcomes of benefits provided to corporate partners as part of the COE CPP.
  • Onboards corporate partners into the (CPP), including contract signing, confirming benefits, entering partnership details in customer relations management system (CRM; Salesforce), and establishing clear lines of communication for various selected benefits, e.g., UD Career Center for jobs postings.
  • Tracks progress of partnership, confirming timely delivery of specific benefits, and assists ADCEE in preparing annual reports to corporate partners in time for membership renewal.
  • Interfaces with COE Sr Events Manager, Chief-of-Staff, and Communications Team to ensure corporate partners are appropriately engaged for events, newsletters, recognition, and other benefits associated with CPP.

Financial & Administrative Support:
  • Manages all back-end billing and accounts receivable associated with CPP, ensuring that membership fees are received and routed appropriately to college and department units.
  • Works with ADCEE and SBO to track revenue, expenses, and outcomes associated with CPP, which requires navigating UD internal accounting systems as well as CRM.
  • Assists ADCEE, ADR, and SBO in preparing budget information, billing, and financial tracking for corporate service agreements, gifts, and, when requested, sponsored research.
  • Works closely with clients to build event budgets for review and approval; suggests cost-savings measures and works to reduce event waste and excess expenses.
  • Manages all vendor payments; prepares line-item statement of expenses for the client; and reconciles all expenses in the Concur system.
  • Other duties as assigned.

Qualifications:
  • Bachelor's degree in business administration, finance, communications, or a related field and four years of relevant experience or equivalent combination of education and experience.
  • Excellent written and verbal communication skills.
  • Demonstrated knowledge of and experience with administrative and customer relations support practices and procedures.
  • Familiarity with basic accounting and budget management practices.
  • Highly organized and capable of prioritizing and multitasking in a fast-paced, externally-facing role.
  • Ability to assess opportunities for improvement in processes and workflow, make recommendations and implement approved changes.
  • Proficiency and experience with Microsoft Office applications (Outlook, Teams, Word, Excel, PowerPoint) and, preferably, CRM software (Salesforce).
  • Strong interpersonal and collaborative skills, with the ability to establish and maintain effective working relationships.
  • Ability to verify accuracy of information, analyze and resolve discrepancies and follow-up on outstanding activities, often without guidance from leadership.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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