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Customer Relation Manager Jobs in Spring, TX (NOW HIRING)

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$10

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How much do customer relation manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer relation manager in Spring, TX is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $27.79 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What cities near Spring, TX are hiring for Customer Relation Manager jobs?

Cities near Spring, TX with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Spring, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $49,521 per year, or $23.8 per hour.

Manager of Employee Relations

Texas Children's Hospital

Houston, TX • On-site

Full-time

Re-posted 9 days ago

Texas Children's Hospital rating

8.3

Company rating: 8.3 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

85th of 1,064 rated hospitals

Job description


At Texas Children's, our people are at the heart of everything we do. The Employee Relations Manager provides strategic leadership for the Employee Relations team, partnering with leaders across the organization to foster a respectful, inclusive, and high-performing workplace. This leader oversees complex employee relations matters, coaches and develops a team of Employee Relations Consultants, and ensures consistent application of employment practices while promoting our HEART values-Humility, Excellence, Accountability, Respect, and Trust.
This role serves as a trusted advisor to leaders, driving proactive solutions that strengthen employee engagement, minimize organizational risk, and support a positive workplace culture.
ESSENTIAL JOB RESPONSIBILITIES:
Team Leadership & Development
  • Leads and develops the Employee Relations team, providing strategic and operational direction to ensure consistent, high-quality Employee Relations support across the organization.
  • Provides ongoing coaching, performance management, professional development, and work guidance to strengthen individual and team capabilities.
  • Fosters a high-performing, collaborative, and customer-focused team culture that promotes accountability, continuous improvement, and exceptional service.
  • Ensures team members are appropriately trained, supported, and equipped to effectively manage Employee Relations matters.

Employee Relations Leadership & Consultation
  • Serves as a subject matter expert and trusted advisor on complex and sensitive Employee Relations matters.
  • Provides guidance to leaders and HR partners on employee concerns, performance matters, workplace conduct, policy interpretation, and other Employee Relations issues.
  • Evaluates complex situations and provides practical, consistent recommendations that balance employee needs, organizational priorities, policy, and risk.
  • Provides oversight and guidance on Employee Relations cases managed by team members, including case strategy, findings, recommendations, and resolution.

Workplace Investigations & Compliance
  • Conducts complex, sensitive, and high-level workplace investigations, including matters involving Director-level employees.
  • Ensures investigations are thorough, objective, timely, appropriately documented, and conducted in accordance with organizational policies and applicable employment laws.
  • Reviews EEOC responses for accuracy, consistency, risk considerations, and completeness prior to submission to Employee Relations senior leadership and Legal.
  • Partners with Legal and other key stakeholders on complex or high-risk Employee Relations matters, as appropriate.

ER Strategy, Programs & Process Improvement
  • Oversees Employee Relations processes and practices, identifying opportunities to improve effectiveness, consistency, and the employee and leader experience.
  • Leads the evaluation and enhancement of new and existing Employee Relations programs, processes, and resources.
  • Identifies Employee Relations trends and emerging workforce issues and provides insights and recommendations to leadership.
  • Leads and participates in special projects, issue analysis, team initiatives, and Employee Relations programs supporting departmental and organizational priorities.
  • Supports organizational change and other strategic workforce initiatives through Employee Relations expertise and consultation.

Partnership & Organizational Collaboration
  • Builds collaborative relationships with leaders, Human Resources colleagues, Legal, and other key stakeholders to support effective people decisions and mitigate organizational risk.
  • Facilitates and participates in cross-functional teams and committees to ensure Employee Relations programs and practices align with Texas Children's strategic priorities.
  • Effectively communicates and influences across multiple levels of the organization while maintaining credibility, professionalism, and confidentiality.

REQUIRED QUALIFICATIONS:
  • Bachelor's Degree
  • Minimum of seven (7) years of Human Resources experience.
  • Minimum of five (5) years of experience as an Employee Relations Consultant.

About Us
Since 1954, Texas Children's has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children's hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city's Best Places to Work for ten consecutive years.
Texas Children's comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children's Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children's Hospital West Campus, a community hospital in suburban West Houston; Texas Children's Hospital The Woodlands, the first hospital devoted to children's care for communities north of Houston; and Texas Children's Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children's Health Plan, the nation's first HMO focused on children; Texas Children's Pediatrics, the largest pediatric primary care network in the country; Texas Children's Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children's Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children's is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

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