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Customer Relation Manager Jobs in Raleigh, NC (NOW HIRING)

Greenscape

Client Relations Manager

Durham, NC · On-site

$60K/yr

... Relations Manager where your motivation meets opportunity. Qualifications: * High level of ... Customer Service Experience required; understand how to create a great experience with the client

Greenscape

Client Relations Manager

Durham, NC

$60K/yr

... Relations Manager where your motivation meets opportunity. Qualifications: * High level of ... Customer Service Experience required; understand how to create a great experience with the client

Labcorp

Senior Employee Relations Manager

Durham, NC · On-site

Proven customer service focus and organizational skills * Ability to problem solve, especially in ... Manager, Employee Relations serves as a trusted ER leader, owning and stewarding strong ...

Labcorp

Senior Employee Relations Manager

Durham, NC · Hybrid

Proven customer service focus and organizational skills * Ability to problem solve, especially in ... Manager, Employee Relations serves as a trusted ER leader, owning and stewarding strong ...

gpec

Field Service Manager III

Garner, NC

... customer relations. This position has the authority to act on behalf of the Service Operations Manager in making daily business decisions pertaining to shop and field service operations. ESSENTIAL ...

gpec

Field Service Manager III

Garner, NC · On-site

... customer relations. This position has the authority to act on behalf of the Service Operations Manager in making daily business decisions pertaining to shop and field service operations. ESSENTIAL ...

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All JobsCustomer Relation JobsCustomer Relation Manager JobsCustomer Relation Manager Jobs in Raleigh, NC

Customer Relation Manager information

See Raleigh, NC salary details

$11

$26

$49

How much do customer relation manager jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for customer relation manager in Raleigh, NC is $26.01, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $30.38 per hour, depending on experience, location, and employer.

What does a customer relations manager do?

A customer relations manager oversees interactions with clients to ensure satisfaction, address concerns, and build long-term relationships. They analyze customer feedback, coordinate with other departments, and often use CRM software to improve service quality and retention.

How much is the salary of a relationship manager?

The salary of a Customer Relation Manager typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Senior or specialized managers may earn higher compensation, often supplemented with bonuses and benefits.

What is the role of a Customer Relationship Manager?

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. They analyze customer data, address concerns, and coordinate with sales and support teams to improve service quality. Proficiency in CRM software and communication skills are essential for this role.

What does a Customer Relation Manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a Customer Relation Manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a Customer Relation Manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What are the 7 C's of CRM?

The 7 C's of CRM are a framework for effective customer relationship management, including Clarity, Consistency, Credibility, Competence, Caring, Convenience, and Communication. As a Customer Relation Manager, understanding these principles helps build trust and improve customer satisfaction through clear and reliable interactions.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Relation jobs in Raleigh, NC? The most popular types of Customer Relation jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Customer Relation Manager jobs? Cities near Raleigh, NC with the most Customer Relation Manager job openings:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $54,095 per year, or $26 per hour.

Customer Relations Representative - State Farm Agent Team Member

Zonya Autmon - State Farm Agent

Durham, NC • On-site

$35K - $38K/yr

Full-time

PTO

Posted 14 days ago

Job description

Benefits:
  • Competitive salary
  • Training & development
  • Flexible schedule
  • Paid time off

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Zonya Autmon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Manage customer inquiries and resolve issues.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
  • Communication and problem-solving skills.
  • Experience in customer service preferred.
  • Ability to handle high-stress situations calmly.
REQUIREMENTS: 
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • People-oriented
  • Organizational skills
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to multi-task
  • Bilingual - Spanish preferred
  • Property and Casualty license (must be able to obtain)
  • Position may require irregular working hours
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.