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Customer Relation Manager Jobs in Needham, MA (NOW HIRING)

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Senior Manager, PR

Boston, MA · On-site +1

Partner with the Customer Marketing team for award submissions. * Partner with Growth Marketing ... expert for media relations and reputation management. * Balance day-to-day media relations ...

Databento

Exchange Relations Manager

Boston, MA · On-site +1

We're looking for our first Exchange Relations Manager to own exchange onboarding, licensing ... Facilitate customer onboarding by helping customers navigate exchange licensing requirements and ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management system(CRM) to schedule appointments and record customer data. CSRs must be ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management system(CRM) to schedule appointments and record customer data. CSRs must be ...

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All JobsCustomer Relation JobsCustomer Relation Manager JobsCustomer Relation Manager Jobs in Needham, MA

Customer Relation Manager information

See Needham, MA salary details

$13

$29

$54

How much do customer relation manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer relation manager in Needham, MA is $29.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.14 and $34.04 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What cities near Needham, MA are hiring for Customer Relation Manager jobs?

Cities near Needham, MA with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Needham, MA as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,622 per year, or $29.1 per hour.

Customer Relations Specialist

Boston, MA • On-site

Traveling with Tasha
See more jobs at Traveling with Tashaexternal

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This job post has expired today. Applications are no longer accepted.

Job description

About the job Customer Relations Specialist
Overview
We are seeking a Remote Customer Relations Specialist to support clients throughout the travel planning process, ensuring a smooth, organized, and positive experience from initial inquiry to post-trip follow-up.
In this role, you will act as a primary point of contact for clients, assisting with questions, coordinating travel arrangements, and providing ongoing support before, during, and after travel. This position is ideal for individuals who enjoy building relationships, communicating clearly, and helping others create meaningful travel experiences.
This opportunity offers flexible, remote work with access to training, tools, and mentorship. Prior experience in travel or customer service is helpful but not required.
Key Responsibilities

  • Serve as a main point of contact for client communication via email, phone, and messaging
  • Assist clients with planning and organizing travel arrangements including accommodations, cruises, and vacation packages
  • Respond to inquiries with accurate, timely, and helpful information
  • Support clients with reservation coordination, confirmations, and itinerary updates
  • Research destinations, resorts, and travel options to match client preferences
  • Maintain organized records of client details and bookings
  • Provide pre-travel guidance and follow-up support after trips
  • Collaborate with suppliers and booking platforms to ensure accuracy and quality service
Qualifications
  • Strong communication and interpersonal skills
  • Ability to stay organized and manage multiple client requests
  • Comfortable working independently in a remote environment
  • Attention to detail and problem-solving mindset
  • Basic computer and internet navigation skills
  • Customer service, hospitality, or travel experience is a plus (not required)
What We Offer
  • Flexible remote schedule
  • Access to training, tools, and ongoing mentorship
  • Supportive team environment
  • Opportunity to build professional skills in customer relations and travel planning
  • Performance-based earning potential with no cap
Ideal Candidate
This role is a great fit for individuals who:
  • Enjoy helping others and creating positive experiences
  • Have an interest in travel, hospitality, or event planning
  • Are self-motivated and dependable
  • Want a flexible opportunity that can grow over time

Additional Information
This is a remote, independent contractor opportunity with flexible hours. Candidates should be authorized to work in their country of residence.

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