Customer Relation Manager Jobs in Calgary, AB (NOW HIRING)

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time benefits-eligible employee, you can participate in the Group Flexible Benefits Plan and the Registered Retirement Savings Program (RRSP). The Benefits Plan includes comprehensive medical, dental, vision, disability, and life insurance coverage. We also offer wellness initiatives, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Southern Glazer's offers a competitive compensation package with expected first year total earnings between $55000 - $65000 / year. This salary range is an average range for this position. In determining a final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately.

Achieves maximum sales profitability, growth, and account penetration within an assigned territory, market segment, and/or supplier brand by effectively selling the company's products/services and providing excellent customer service to fulfill the potential of our suppliers and customers.

• Make regular sales calls to off-premise customers to cultivate customer relations and satisfaction with the service provided
• Analyze, plan, establish and maintain an efficient and productive daily call pattern in assigned territory
• Achieve assigned monthly quotas and placement objectives
• Analyze the total territory and each account to determine the priority selling, promotional, and merchandising opportunities
• Implement and maintain up-to-date accurate records of sales, competitive activity, and payment performances of all accounts in assigned territory
• Recognize major trends and directions, describe major trends associated with a specific type of market, and discuss the organization's position and plans with regard to key product trends
• Install and maintain appropriate point-of-sale/ printed materials within accounts that are clean and current
• Participate in/and assist in relevant trade shows, supplier lead marketing initiatives

• Ensure order information is captured accurately, work with a specific sales system as part of current responsibilities and conduct day-to-day sales order entry
• Assist customers with inventory management responsibilities (product availability/new product placement and rotation of stock)
• Participate in sales projects, account evaluations, proposals, presentations, and other sales-related activities
• Participate in sales meetings, on-site training, and licensed producer tours to remain educated in company policy and industry trends/developments
• Perform other duties as assigned

• High School Diploma or GED required. Bachelor's degree in Marketing, Business, or related discipline is preferred.
• Ability to maintain a valid and current driver's license
• Working knowledge and proficiency in computer skills, including MS Office Suite (e.g., Outlook for email, Excel to track metrics, Word and PowerPoint to create documents, and presentations), and experience with Customer Relation Management (CRM) systems
• Goal-oriented focused, and assertive individual who needs a little direction or supervision
• Thrive on creating and selling innovative ideas and demonstrate an entrepreneurial spirit
• Strong analytical skills with the ability to calculate discounts
• Must have excellent verbal communications skills to communicate with direct customers on the telephone and internally effectively and be able to manage time effectively.
• Ability to travel is required.

• Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 48lbs

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com