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Customer Relation Manager Jobs in Washington (NOW HIRING)

Darcars

Customer Relations Associate

Rockville, MD · On-site

$20/hr

Customer Relations Associate DARCARS Automotive Group is now hiring a Customer Relations Associate ... Willingness to learn our CRM software. * Demonstrated ability to build rapport and maintain ...

Darcars

Customer Relations Associate

Derwood, MD · On-site

$20/hr

As a Customer Relations Associate, you will be the primary point of contact for our valued ... Willingness to learn our CRM software. * Demonstrated ability to build rapport and maintain ...

DARCARS

Customer Relations Associate

Rockville, MD · On-site

$20/hr

As a Customer Relations Associate, you will be the primary point of contact for our valued ... Willingness to learn our CRM software. * Demonstrated ability to build rapport and maintain ...

Suburban Propane

Customer Relations Specialist

Gambrills, MD · On-site

$17.60 - $21.90/hr

Customer Relations Specialist We are currently looking for a Customer Relations Specialist to play ... manage customer account data which includes setting up new accounts and maintaining related data ...

LYON BAKERY INC

Customer Relations Supervisor

MD · On-site

$20 - $25/hr

Maintain inventory of office supplies and manage workflow bottlenecks, aiding in the development ... customer relations with customers. What You Bring to the Table * Proven leadership experience ...

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Customer Relation Manager information

See Washington salary details

$13

$30

$57

How much do customer relation manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer relation manager in Washington is $30.30, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $35.38 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the most commonly searched types of Customer Relation jobs in Washington? The most popular types of Customer Relation jobs in Washington are:
What cities in Washington are hiring for Customer Relation Manager jobs? Cities in Washington with the most Customer Relation Manager job openings:
Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Washington as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $63,028 per year, or $30.3 per hour.

Customer Relations Associate

Darcars

Rockville, MD • On-site

$20/hr

Other

Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Customer Relations Associate

DARCARS Automotive Group is now hiring a Customer Relations Associate to join our team! Pay rate is $20/hr Fluency in Spanish preferred

We are seeking a dynamic and customer-focused individual to join our team as a Customer Relations Associate for DARCARS Automotive Group. As a Customer Relations Associate, you will be the primary point of contact for our valued customers, ensuring their satisfaction and fostering long-term relationships. You will play a crucial role in maintaining our reputation for exceptional customer service.

Qualifications
  • Proven experience in customer service, sales, or related roles, preferably in the automotive industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Willingness to learn our CRM software.
  • Demonstrated ability to build rapport and maintain positive relationships with customers with an eye towards exceeding customer expectations.
  • Bilingual (English/Spanish)
  • Must be able to pass pre-employment screen (background)
Benefits
  • Monday - Friday 9:30am to 5:30pm
  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • Internal career advancement opportunities
  • Opportunities to join our community service initiatives
In This Role, You'll:
  • Customer Support: Provide friendly and professional assistance to customers via phone and email. Address inquiries, resolve complaints, and ensure prompt resolution of customer issues.
  • Relationship Management: Cultivate strong relationships with customers by understanding their needs, preferences, and concerns. Proactively engage with customers to gather feedback and maintain open lines of communication.
  • Problem Solving: Identify and address customer concerns or challenges effectively. Utilize critical thinking and problem-solving skills to find creative solutions for both parties and exceed customer expectations.
  • Follow-Up: Follow up with customers to ensure their needs have been met and satisfaction has been achieved. Maintain detailed records of customer interactions and resolutions for future reference.
  • Process Improvement: Identify opportunities for process improvement and customer service enhancement. Collaborate with cross-functional teams to implement changes and optimize customer relations processes.
  • Compliance: Adhere to company policies, procedures, and regulatory requirements at all times. Ensure compliance with industry standards and best practices in customer relations management.
  • Feedback Analysis: Analyze customer feedback and satisfaction metrics to identify trends, areas for improvement, and opportunities for innovation. Provide insights and recommendations to management for continuous improvement.
  • Team Collaboration: Work collaboratively with internal teams, including sales, service, and accounting departments, to deliver a seamless and exceptional customer experience across all touchpoints.

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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