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Customer Relation Manager Jobs in Ohio (NOW HIRING)

Andritz

Pricing Programs Analyst

Lancaster, OH · On-site

The Pricing Programs Coordinator will work closely with management as well as Customer Relations Manager colleagues to develop improvements to existing price lists and drive added parts growth.

Andritz AG

Pricing Programs Analyst

Lancaster, OH · On-site

$60 - $80/hr

The Pricing Programs Coordinatorwill work closely with management as well as Customer Relations Manager colleagues to develop improvementsto existing price lists and drive added parts growth.

4over

Director, Customer Relations

Columbus, OH · On-site

Director, Customer Relations Location : Hybrid - Columbus, Ohio About the Role We're seeking a ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

4over

Director, Customer Relations

Columbus, OH · On-site

$140K - $170K/yr

SUMMARY: We're seeking a strategic and results-driven Customer Relations Director to lead and scale ... Lead, mentor, and develop Customer Support Managers, Supervisors, and team members while fostering ...

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Customer Relation Manager information

See Ohio salary details

$11

$25

$47

How much do customer relation manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer relation manager in Ohio is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.71 per hour, depending on experience, location, and employer.

What does a customer relation manager do?

A Customer Relation Manager (CRM) is responsible for maintaining and improving relationships between a company and its customers. They oversee client communications, address customer concerns, and work to ensure customer satisfaction and loyalty. CRMs often analyze customer feedback and data to enhance service quality, resolve issues, and implement strategies for retention. Their role is crucial in building trust and fostering long-term business relationships.

What are the key skills and qualifications needed to thrive as a customer relation manager, and why are they important?

To thrive as a Customer Relation Manager, you need expertise in customer service practices, relationship management, and a relevant degree—often in business or communications. Familiarity with CRM software like Salesforce, Zendesk, or HubSpot, as well as data analysis tools, is typically required. Strong interpersonal skills, problem-solving abilities, and effective communication help build trust and loyalty with clients. These skills are crucial for maintaining customer satisfaction and driving business growth through lasting relationships.

How does a customer relation manager typically collaborate with other departments to enhance the customer experience?

Customer Relation Managers frequently work cross-functionally with teams such as sales, marketing, product development, and support. By sharing customer feedback and insights, they help shape product improvements and tailor marketing campaigns to better address client needs. Effective collaboration ensures that all departments are aligned in delivering a seamless and positive customer experience, which often leads to improved retention and satisfaction. Regular meetings, joint projects, and shared CRM tools are common ways these collaborations are structured.

What is the difference between Customer Relation Manager vs Customer Service Supervisor?

AspectCustomer Relation ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, marketing, or related fields; certifications like CRM or customer experience management are a plusUsually requires a high school diploma or associate degree; experience in customer service is essential
Work EnvironmentOffice-based, strategic planning, client relationship managementCall centers, retail, or service centers; overseeing customer service teams
Employer & Industry UsageUsed across industries like retail, finance, and tech for managing key accounts and customer loyaltyCommon in retail, hospitality, and service industries for supervising daily customer interactions

The Customer Relation Manager focuses on building long-term customer relationships and strategic initiatives, often requiring specialized credentials. In contrast, the Customer Service Supervisor manages daily customer interactions and team supervision. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

Is customer relation manager a stressful job?

A customer relation manager role involves handling customer interactions, resolving issues, and maintaining client satisfaction, which can be demanding and require strong communication and problem-solving skills. The job may involve managing high workloads during busy periods and dealing with difficult customers, contributing to stress levels. However, stress can vary depending on the work environment, company culture, and individual resilience.

What cities in Ohio are hiring for Customer Relation Manager jobs?

Cities in Ohio with the most Customer Relation Manager job openings:

Customer Relation Manager jobs near you
Infographic showing various Customer Relation Manager job openings in Ohio as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,905 per year, or $25.4 per hour.

Customer Relations Coordinator

Flambeau

Sharon Center, OH • On-site

Other

Posted 6 days ago

Job description

Description
General Summary:
Are you an intuitive problem-solver who thrives on delivering excellent customer experiences? We're looking for a Customer Relations Coordinator to be a key connection point for our Automotive, Fluids, and Industrial Division customers. In this role, you'll manage orders from start to finish, ensure timely communication, and support our internal teams to keep everything running smoothly.
Essential Duties:
What You'll Do
  • Serve as the primary contact for assigned customers, ensuring high satisfaction and proactive communication.
  • Enter and review new orders, including spot buys, blanket purchase orders, and EDI transmissions.
  • Complete contract reviews and manage revisions or changes to existing orders.
  • Monitor open orders to ensure timely delivery and communicate updates to customers and production.
  • Respond promptly to customer and internal emails (within 4 hours for customers, 24 hours internally).
  • Perform ERP-related tasks in line with established procedures (Delmia Works/IQMs experience a plus).
  • Assist in resolving customer issues related to pricing, scheduling, shipping, or invoicing.
  • Manage customer scorecards and escalate concerns to appropriate department heads.
  • Support Sales Account Managers on customer-related topics.

#FLAMBEAULOW
Requirements
Education/Certification Requirements:
• College degree in Business or related field preferred, or equivalent practical experience.
Experience Requirements:
• Minimum two years of customer service experience in a manufacturing setting preferred.
Skill Requirements:
• Proficient in using Order Entry and related modules in an ERP system (Delmia Works/IQMs preferred).
• Microsoft Office (basic to intermediate Excel skill level is required).
• Excellent customer relations skills.
• Clear and concise communicator.
• Intuitive thinker (see ahead and understand the impact of actions and decisions).

Apply