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Customer Relation Associate Jobs in Surrey, BC (NOW HIRING)

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Customer Relation Associate information

What are some common challenges faced by customer relation associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

What are the key skills and qualifications needed to thrive as a customer relation associate?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What is a customer relation associate?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.
What are the most commonly searched types of Customer Relation jobs in Surrey, BC? The most popular types of Customer Relation jobs in Surrey, BC are:
What cities near Surrey, BC are hiring for Customer Relation Associate jobs? Cities near Surrey, BC with the most Customer Relation Associate job openings:
Customer Relation Associate jobs near you

Part-Time Reception Associate- OpenRoad Lexus Richmond

OpenRoad Auto Group

Richmond, BC • On-site

$19 - $21/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

UNLIMITED POSSIBILITIES AHEAD.


Position:Reception Associate
Status: Part-Time


Dealership: OpenRoad Lexus Richmond
Department:Sales


We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.


A Career at OpenRoad Means You'll Enjoy:

  • Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
  • Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
  • Internal and external, training & development opportunities for skill development and growth
  • Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
  • Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
  • Recognition and Engagement Events
  • And more!


ROLE & RESPONSIBILITIES:

Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.

Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.

Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.

Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.

Perform clerical duties and accounting duties as assigned by Management.

Answer the phone and determine the nature of the phone call

Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.

Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.

Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.

Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.

Add and update customer information in CRMs

Stay up to date on procedural changes for each dealership.

Providing highest level of customer service to ensure satisfaction and retention.

Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management.

OpenRoad reserves the right to modify this job description as business needs require.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.

Professional personal appearance.

Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.

Exceptional interpersonal and communication skills over the phone and in person.

Ability to work and function with all work teams and all department levels.

Organized and detail oriented.

Demonstrated computer skills - MS Word and Excel.

Must be able to work in an active, social atmosphere without being distracted.

Professional and confident attitude, strong time management skills.

A second language is ideal or preferred.

Completed high school education, or equivalent work experience.


Internal Candidates MUST apply by filling out theInternal Endorsement Form
on SharePoint. Failure to complete the form will cause a delay in your application.




We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.


JOIN US AND GROW WITH US!


We thank all those that have applied. Only those considered for the position will be contacted.

Apply