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Customer Relation Associate Jobs in Boston, MA (NOW HIRING)

Boston Ballet

Box Office Associate

Boston, MA · On-site

$20 - $23/hr

... Customer Relation Management database). The Box Office Associate is responsible for responding to ... thousands of pieces of inbound patron feedback throughout the year ranging from artistic comments ...

National Grid USA

Customer Service Associate

Northborough, MA · On-site

$15 - $20.50/hr

Ability to understand and adhere to all routines of Customer Relations, Marketing and Operations and company policies * Knowledge of regulatory requirements * Display proficiency on all desktop ...

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Customer Relation Associate information

See Boston, MA salary details

$20.1K

$55.4K

$82K

How much do customer relation associate jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer relation associate in Boston, MA is $55,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $67,400.00 per year, depending on experience, location, and employer.

What is a customer relation associate?

Customer Relation Associates are professionals who interact directly with customers to address their inquiries, resolve issues, and ensure customer satisfaction. They typically handle customer communication through various channels such as phone, email, or chat, and may also process orders or provide product information. Their role is crucial in building positive relationships between the company and its clients, often serving as the first point of contact. Strong communication, problem-solving, and interpersonal skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relation associate?

To thrive as a Customer Relation Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Active listening, patience, and a positive attitude help build rapport and resolve customer issues effectively. These skills ensure customer satisfaction, foster loyalty, and contribute to the overall success of the organization.

What are some common challenges faced by customer relation associates, and how can they be addressed?

Customer Relation Associates often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and ensuring clear communication across departments. To address these challenges, it’s important to stay patient, actively listen to customer concerns, and use conflict resolution skills. Collaborating closely with team members and utilizing customer relationship management (CRM) tools can help streamline communication and ensure customer issues are resolved efficiently. Ongoing training and feedback from supervisors also support continuous improvement in the role.

Is customer relation associate a stressful job?

A customer relation associate role involves handling customer inquiries, resolving issues, and maintaining positive relationships, which can be demanding during high call volumes or difficult interactions. The job may be stressful at times, especially when managing multiple tasks or dealing with upset customers, but effective communication skills and problem-solving can help manage stress levels. Work environments and schedules vary, influencing the overall stress experienced in this role.

What are the most commonly searched types of Customer Relation jobs in Boston, MA?

The most popular types of Customer Relation jobs in Boston, MA are:

Customer Relation Associate jobs near you

Investor Relations Associate

Hilb Group | HR Consulting

Boston, MA • Hybrid

$110K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Investor Relations Associate
Boston, MA 

Beacon Capital Partners is seeking an Investor Relations Associate to join their Investor Relations Team. This role offers a unique opportunity to support investor communications, strengthen relationships, and contribute to capital-raising initiatives at a leading real estate investment firm, with a meaningful analytical component focused on investment reporting, data analysis, and performance insights.

Key Responsibilities

  • Develop and maintain investor communications, including reports, presentations, and correspondence
  • Support quarterly and annual reporting processes, coordinating inputs across teams
  • Manage investor materials, data rooms, and CRM systems to ensure accuracy and accessibility
  • Assist with fundraising efforts, including investor outreach, due diligence processes, and marketing materials
  • Serve as a project manager for investor requests (DDQs, RFPs, data inquiries), ensuring timely and accurate responses from initial receipt through delivery
  • Maintain accurate records of investor contacts and communications history activity in the firm's CRM system
  • Conduct market, fund, and performance analysis to support investor communications and reporting
  • Build relationships with institutional investors and support ongoing communications to build long-lasting relationships
  • Coordinate and host investor webinars and virtual meetings
  • Manage and continuously improve internal workflows, reporting processes, and investor experience 
  • Identify opportunities to improve workflows, reporting processes, and investor experience
  • Build and maintain strong working relationships cross-departmentally 
  • Ensure consistency across all investor-facing content to strengthen Beacon’s market presence 

Qualifications:

  • Bachelor's degree required; MBA, CFA, or equivalent credentials preferred
  • 4+ years of relevant experience in investor relations, private equity, real estate, consulting, investment banking, or a related field 
  • Proven ability to manage complex, multi-party projects with competing deadlines with internal and external stakeholdersinformation into clear, professional materials
  • Strong analytical and financial acumen, including familiarity with investment metrics
  • Proficiency in Microsoft Office Suite  
  • Experience with CRM platforms and investor portal systems preferred
  • Highly organized, detail-oriented, and collaborative


Compensation:
The anticipated salary range for this position is $110,000 - $125,000. Salary will be determined based on experience, education, and other factors.

Benefits/ Perks:

  • Medical, Vision, Dental
  • 401 (k) with company match 
  • Generous PTO package, including sick time and paid holidays

Beacon Capital Partners ("Beacon") is a leading private real estate investment firm, owning and operating office and life science properties across the U.S. The firm has an 80-year legacy of successful real estate development, management, and transformation of workplaces. Since 1998, Beacon has raised ten commingled investment vehicles, as well as multiple joint venture vehicles and co-investments, totaling $22 billion of equity capital commitments from public and corporate pension funds, financial institutions, endowments, foundations, and other U.S. and non-U.S. institutional investors. Today, Beacon manages $15 billion of real estate and owns and operates a portfolio spanning 38 million square feet across 14 U.S. markets.  

Beacon Capital Partners is an equal opportunity employer that values diversity and inclusion within its organization. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, disability status, or any other protected characteristic or status. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.

Employment Type: FULL_TIME

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