Customer Project Manager Jobs in Highlands Ranch, CO

The Federal Project Manager executes critical projects within QTS Federal. These projects will primarily be in two categories: implementation and process development. In implementation projects, the Federal Project Manager will guide customers, partners, and QTS Federal stakeholders through a complex implementation process while serving as the primary point of contact for customer project leadership. This is a critical function that involves orchestrating a variety of stakeholders and coordinating all aspects of a successful data center project delivery. In process development projects, the Federal Project Manager will support QTS Federal Leadership in refining delivery models for QTS Federal products and services. The Federal Project Manager reports to the Director - Federal Project Delivery.
RESPONSIBILITIES, other duties may be assigned

• Manage and maintain excellent customer relationships. Clearly documenting goals, managing expectations, and managing project outcomes to ensure customer satisfaction and success.
• Coordinate data center deployment projects from kickoff to completion. Create and maintain project plans: outlining tasks, milestone dates and allocation of resources.
• Understand the operating models of key QTS and QTS Federal stakeholder organizations to promote effective communication. These groups include, but are not limited to: Sales, Facility Operations, Property Development, Implementation, Technology Operations, and Security.
• Provide timely and accurate status updates to all customer, partner and QTS Federal stakeholders throughout the project lifecycle.
• Own and manage customer project escalations through to resolution, and ensure expectations are clearly set with customer and QTS teams.
• Assist in the development and maintenance of project methodology to improve QTS Federal services and offerings.
• Support QTS Federal Leadership in process improvement and process development projects as the company experiences rapid growth.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent professional experience
• 5+ years technical project management or service delivery management experience
• Experience presenting technical information to executives
• Experience working on projects within construction, development, or infrastructure environments, or demonstrated familiarity with construction processes and stakeholders.
• Experience working on projects within construction, development, or infrastructure environments, or demonstrated familiarity with construction processes and stakeholders.
• Experience with Microsoft Office suite, specifically PowerPoint, Excel, and Project
• United States Citizenship
• Ability to obtain a TS security clearance.
• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

• 10+ years technical project management or service delivery management experience
• PMP certification or equivalent
• Active TS security clearance with eligibility for additional accesses as needed

KNOWLEDGE, SKILLS, AND ABILITIES

• Develop effective working relationships with internal and external stakeholders
• Effective written and oral communication at both the working level and executive level
• Ability to manage and prioritize multiple concurrent projects
• Proficiency in Microsoft Office suite, specifically PowerPoint, Excel, and Project

TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
This role can be located in Denver, CO, or Manassas, VA
In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Colorado:
• The estimated pay range for this role, if based in Colorado, is $121,789 - $164,821. Additionally, this role is eligible to participate in the company's commission and equity plan. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado with compensation that aligns with your location. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado with compensation that aligns with your location. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
The estimated pay range for this role, if based in Colorado, is:
$115,209.54 - 176,186.11
Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado with compensation that aligns with your location. The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.