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Customer Project Manager Imaging information

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$36.5K

$90.9K

$114K

How much do customer project manager imaging jobs pay per year?

As of Sep 15, 2026, the average yearly pay for customer project manager imaging in the United States is $90,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $104,500.00 per year, depending on experience, location, and employer.

What is a customer project manager imaging?

A Customer Project Manager Imaging is a professional who oversees imaging projects—such as the installation of medical imaging equipment or software—for clients, typically within healthcare or related industries. They act as the main point of contact between the customer and the company, coordinating project timelines, resources, and deliverables to ensure that imaging solutions are delivered on schedule and meet client requirements. Their responsibilities often include managing budgets, leading project teams, addressing technical challenges, and ensuring compliance with industry standards. Effective communication, organizational skills, and knowledge of imaging technologies are essential for this role.

What are the key skills and qualifications needed to thrive as a customer project manager imaging?

To thrive as a Customer Project Manager Imaging, you need strong project management skills, a background in imaging technology or healthcare, and typically a bachelor's degree in a related field. Familiarity with project management software (like MS Project or Jira), imaging modalities (such as MRI, CT), and relevant certifications (like PMP) are highly valuable. Exceptional communication, problem-solving, and stakeholder management skills set top performers apart. These capabilities ensure projects are delivered on time, within scope, and meet client expectations in complex, technical environments.

How does a customer project manager imaging typically collaborate with cross-functional teams during imaging projects?

As a Customer Project Manager Imaging, you'll work closely with a range of professionals including sales representatives, technical engineers, application specialists, and customer service teams. Your role involves coordinating project timelines, ensuring all stakeholders are aligned on deliverables, and facilitating clear communication between internal teams and the client. Managing expectations and resolving issues proactively are key aspects, as is adapting to each customer's unique workflow and site requirements. Effective collaboration ensures smooth equipment installation, training, and ongoing support for imaging solutions.

What is the difference between Customer Project Manager Imaging vs Customer Service Representative Imaging?

AspectCustomer Project Manager ImagingCustomer Service Representative Imaging
Required credentialsBachelor's degree, project management certification often preferredHigh school diploma or equivalent, customer service training
Work environmentOffice setting, client sites, project coordinationCall centers, retail locations, customer support centers
Employer & industry usageMedical imaging companies, healthcare providersMedical equipment suppliers, imaging service providers
Common search intentManaging imaging projects, client communication, technical coordinationHandling customer inquiries, troubleshooting imaging devices

The main difference is that Customer Project Managers Imaging focus on overseeing imaging projects, coordinating with clients, and managing technical teams, while Customer Service Representatives Imaging handle customer inquiries, provide support, and troubleshoot imaging equipment. Both roles are essential in the imaging industry but serve different functions within the customer experience and project execution processes.

What are popular job titles related to Customer Project Manager Imaging jobs?

For Customer Project Manager Imaging jobs, the most frequently searched job titles are:

Infographic showing various Customer Project Manager Imaging job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $90,928 per year, or $43.7 per hour.

Project Manager, Imaging and Cardiac

Knoxville, TN • Remote

410 ICR United States USA
See more jobs at 410 ICR United States USAexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Project Manager, Imaging and Cardiac

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.


As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.


Location: Remote

Overall Job Summary:

The Project Manager is the main point of contact for customers on all assigned projects and acts as the lead on a portfolio of clinical trials within ICON Medical Imaging and Cardiac Safety Solutions team. The Project Manager will act as primary point of contact for customer communication, managing routine teleconferences and reporting deliverables. The Project Manager is responsible for developing project timelines, assure adherence to the timelines, and provide customer support throughout the life cycle of a project for all study-related activities within a clinical trial. This position will coordinate cross-functional activities of internal resources to ensure quality and on-time project deliverables are met.  The Project Manager is responsible for maintaining the proper project documentation and ensuring compliance with SOPs and regulatory requirements for clinical trials. The Project Manager will be responsible for revenue forecasting, tracking, and submittal, and will also update budgets and contracts as necessary.

Essential Responsibilities:

  • Apply project management principles, concepts and techniques for effective project management, including quality assurance and customer satisfaction

  • Maintain a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective manner

  • Act as the primary contact and study lead with the customer from startup through close-out of a project with minimal supervision and oversight

  • Develop and implement project plans and timelines via internal and external kick-off meetings and ensure agreement by parties involved, with minimal supervision

  • Develop presentations for Investigator Meetings and customer facing meetings and travel independently to present at these meetings when required

  • Escalate issues to management as appropriate

  • Complete revenue, forecasting and invoicing per process on-time and accurately

  • Coordinate cross-functional teams to ensure efficient processing of project requirements, with minimal support

  • Conduct routine customer teleconferences and generate and maintain accurate records and meeting minutes and agendas in accordance with regulatory guidelines

  • Update budgets and contracts and gain management approvals for Change Requests

  • Generate and maintain Patient and Site Tracking Reports via MS Excel and study databases and provide updates to customers on a regular basis

  • Coordinate with internal teams to query sites to submit incoming data and resolve data issues

  • Travel with Business Development for customer meetings, as requested

  • Present internally and externally on project portfolio

  • Identify potential risks to projects and implement processes and tactics to proactively mitigate

  • Compliance with internal SOPs and WIs

  • Participate in developing and updating internal documents and guides (e.g. training materials, SOPs, etc.)

  • Participate, as requested by Regulatory Affairs, in customer audits

  • Provide oversight of Site Management and Reader Management activities for assigned projects

  • Meet or exceed internal Project Management metrics

  • Travel possibly required up to 20% of the time 

Education and Experience Requirements:

  • Education:  Minimum Bachelor’s Degree (preference in Life Sciences or similar) or equivalent education/work experience

  • Relevant Work Experience:  Required minimum of three years in a customer-focused role. Desired minimum of one year working in a project management role within the clinical trial industry. Imaging or Cardiac experience preferred but not required.    

  • Language: Advanced English fluency required for business communication. Previous work history in English as primary language required.

#LI-SB7

#LI-Remote


Employment with ICON is contingent upon having the legal right to work in the country where the role is based.


Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.


Benefits may include:

  • Competitive base salary and performance related incentives
  • Health and wellbeing programmes including medical, dental, and vision coverage where applicable
  • Retirement and pension plans
  • Life assurance and disability coverage
  • Employee assistance programmes and wellbeing resources
  • Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.


Visit our careers site to read more about the benefits ICON offers.


Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.


If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply