Customer Process Manager Jobs in Illinois (NOW HIRING)

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position Title: NPI Process Manager

Job Type: Full Time

Location: Schaumburg, IL

Amphenol's High Speed IO Connectors and OverPass Solutions Business Unit is a market leader in high-speed, high-bandwidth interconnect solutions used in servers, storage, networking equipment, and data center infrastructure. Our products enable reliable, low-loss data transmission in some of the world's most advanced IT and Datacom platforms, helping power the technology behind leading Tier 1 OEMs. With global design, sales, and manufacturing teams, we are growing quickly and continuing to invest in our people and products. This role is a chance to make a real impact as part of a collaborative, fast-moving team within Amphenol's decentralized culture, where ideas are heard, initiative is encouraged, and teams are empowered to make decisions with clear accountability.

JOB FUNCTION: Experienced NPI Process Engineering Manager to lead the Global NPI teams, Process Development, DFM Engineers and Automation to oversee the daily production processes, improvement and support of existing manufacturing processes and products. This role demands a technically proficient leader with over 12 years of experience in engineering and a proven ability to drive cross-functional collaboration, resolve complex issues, and maintain high standards of quality and efficiency. The ideal candidate will bring a strong personality, clear communication, and a structured approach to problem-solving.

Key Responsibilities:

• Planning and coordinating activities for the NPI teams globally.
• Participation in Design Reviews and provide collective feedback to Design Engineers on components and assembly Connectors (DFM).
• Collect process data and analyses, provide recommendations and observations to optimize assembly process to the ME team.
• Support and coordinate process qualification & customer samples through NPI personnel.
• Responsible for Transfer to Production once all development documents and qualifications are completed.
• Lead root cause analysis and corrective actions for production issues and customer complaints.
• Ensure timely resolution of technical problems impacting manufacturing, supply chain, or product performance.
• Responsible for documentation including process specifications, work instructions, and engineering change notices.
• Collaborate with manufacturing, quality, and supply chain teams to enhance yield, reduce cost, and improve reliability.
• Apply Lean, Six Sigma, and other methodologies to drive measurable improvements.
• Mentor and lead a team, fostering a culture of accountability and excellence.
• Communicate effectively with internal and external stakeholders.
• Lead and manage engineering projects from concept through implementation.
• Track and report progress, risks, and outcomes to leadership.
• Support audits, compliance reviews, and regulatory documentation as needed.
• Travel to support vendor visits, troubleshooting, and inter-site collaboration.

Qualifications & Skills:

• BS in Engineering (Manufacturing, Electromechanical or Mechanical)
• 12+ years of experience in Process Engineering, Process Qualification, or New Product Introduction within electronics or connector manufacturing.
• At least 5 years of current experience as Manager Position is required
• Strong problem-solving skills, capable of using data to analyze process and product problems – SPC, Six Sigma.
• Effective use of problem prevention tools, including Quality Planning, Poka Yoke, DFMEA, PFMEA, SPC X-Bar/R Charting, Cmk/Cpk, R&R, etc.
• Experience in high-speed stamping, injection molding, precious metal plating or manufacturing connector background preferred
• Strong leadership, communication, project management skills.
• Experience presenting complex progress and/or failure-analysis results to customers and non-technical stakeholders.
• Knowledge of high-speed I/O connectors, electromechanical products, data-center applications, or similar interconnect technologies preferred
• Geometric Dimensions and Tolerance principles, and statical Engineering methods.
• Advanced level of decision making with responsibility for outcomes necessary

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/