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Customer Outcomes Jobs (NOW HIRING)

IP Fabric

Senior Customer Success Manager

Boston, MA · On-site

This role sits at the intersection of customer outcomes, technical fluency, commercial ownership, and cross-functional orchestration. You will partner closely with Post-Sales Solution Architects, who ...

NFI Industries

Client Outcomes Manager

Trenton, NJ · On-site

$119K - $159K/yr

Onboard all new customers to our client engagement processes Executive Reporting & Reviews: * Lead ... outcomes. * Ability to work collaboratively as part of a team * Basic computer experience (E-mail ...

Verint Systems

Manager, Customer Success

Austin, TX

The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates. This role ...

Verint Systems

Manager, Customer Success

Albany, NY

The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates. This role ...

Verint

Manager, Customer Success

The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates. This role ...

Verint Systems

Manager, Customer Success

Boston, MA

The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates. This role ...

Verint Systems

Manager, Customer Success

Boise, ID

The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates. This role ...

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How much do customer outcomes jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for customer outcomes in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Outcomes Manager, and why are they important?

To thrive as a Customer Outcomes Manager, you need a strong understanding of customer success strategies, data analysis, and experience in client relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics platforms, and project management tools is typically required. Exceptional communication, problem-solving abilities, and a proactive approach to addressing customer needs are valuable soft skills in this role. These skills ensure customers achieve their desired results, fostering satisfaction and long-term loyalty that drive business growth.

How does the Customer Outcomes role typically collaborate with other departments to drive client success?

In a Customer Outcomes role, professionals frequently partner with teams such as Sales, Product, and Customer Support to ensure clients achieve their desired results with the company's offerings. This involves regular communication to relay customer feedback, align on implementation strategies, and troubleshoot any challenges that may arise. By fostering cross-functional collaboration, Customer Outcomes specialists help enhance customer satisfaction, drive product adoption, and identify opportunities for improvement, making their role pivotal to both customer and company success.

What are Customer Outcomes roles?

Customer Outcomes roles focus on ensuring that customers achieve their desired results while using a company's products or services. These professionals work closely with clients to understand their goals, provide support, and help them maximize value from their purchases. The role often involves onboarding, training, troubleshooting, and ongoing relationship management to drive customer satisfaction and retention. Customer Outcomes teams are critical in reducing churn and fostering long-term loyalty.

What is the difference between Customer Outcomes vs Customer Service Representative?

AspectCustomer OutcomesCustomer Service Representative
Primary FocusAchieving specific customer success goals and long-term satisfactionHandling customer inquiries, resolving issues, providing support
Required SkillsProblem-solving, strategic thinking, product knowledgeCommunication, patience, product familiarity
Work EnvironmentCross-departmental collaboration, strategic planningCall centers, support desks, retail settings
CertificationsCustomer success certifications, industry-specific trainingCustomer service certifications, communication courses

Customer Outcomes professionals focus on ensuring customers achieve their desired results and long-term satisfaction, often working strategically across departments. Customer Service Representatives primarily handle direct customer interactions, resolving issues and providing support. While both roles aim to improve customer experience, Customer Outcomes roles are more strategic and outcome-oriented, whereas Customer Service Representatives focus on immediate support and issue resolution.

What cities are hiring for Customer Outcomes jobs? Cities with the most Customer Outcomes job openings:
What states have the most Customer Outcomes jobs? States with the most job openings for Customer Outcomes jobs include:
Vice President, Engineering, Outcomes

Vice President, Engineering, Outcomes

Itron, Inc

Liberty Lake, WA • On-site

$177K - $228K/yr

Full-time

Posted 10 days ago

Itron rating

6.2

Company rating: 6.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

122nd of 139 rated electronics manufacturers

Job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron operatesat the intersection of technology and the Utilities & Energy sector, delivering advanced solutions that enable smarter energy management, grid modernization, and sustainable operations. This role will directly influence how weleveragecloud and AI technologies to create customer-centric, secure, and scalable platforms that power the future of energy.

We are seekingastrategic engineering executive toleadourOutcomesengineeringorganization. As Vice President ofEngineering, you will define the technical vision, scale high-performing teams, and drive innovation across complex, data-intensive platforms.Outcomes products are primarilycomprisedof software, both running in the cloud and at the edge,andincludeboth integration with and development of new utility-focused intelligent endpoints.Expected toembed AI-driven design, automation, and engineering intelligence into our development lifecycle while fostering a culture of excellence, accountability, and continuous improvement.

Duties and Responsibilities

  • Guideand Develop Talent:Mentor and grow a world-class engineering organization, empowering teams to deliver customer-centric solutions with authenticity and accountability.

  • DefineTechnical Strategy:Define and execute cloud architecture strategiesleveragingmodern engineering practices, distributed systems, and secure-by-designconcepts.

  • DeliverInnovative Solutions:Leveragingboth Itron and third-party endpoints and networks,deliversolutions to our utility customers thataddress their businessgoalsand meet theirexpectations in terms of reliability, accuracy,scaleand security.

  • Embed AI Innovation:Operationalize AI-assisted design, coding, testing, and optimization to enhance velocity, quality, and operational intelligence.

  • Foster Collaborative Culture:Cultivate an environment ofpsychological safety, high trust, and agility, enabling teams to experiment,learn, and own outcomes.

  • Cross-Functional Partnership:Develop effective relationships with Outcomes Product Management and otherinternal teams, as well as across Itron Business Units, to ensure alignment and achieve measurable business results.

  • Performance Excellence:Establishand monitor KPIs for reliability, customer outcomes, and engineering productivity,driving continuous improvement.

  • Ensure Resilience and Security:Promote operational resilience and compliance across the platform ecosystem.

Required Skills & Experience

  • Bachelor's degree in computer science, Software Engineering,ElectricalEngineeringor a related technical field;master'sdegree preferred.

  • 12+ years of progressive engineeringresponsibility, including managinglarge, distributed, technicalteams. Provenexperience architecting and delivering enterprise-grade cloud-based solutions runningMicrosoft Azure, AWS and otherhyperscalers

  • Demonstrated success integrating AI into the software development lifecycle (e.g., AI-assisted coding, automated testing, intelligent monitoring, generative design tools).

  • Technicalexpertisein cloud-native architectures, distributed systems,embeddedfirmware, system-levelAPIs, and large-scale data solutions.

  • Proficiencyin modern programming languages (.NET, Java, Python) and DevOps/CI/CD automation.

  • Strengthsin strategic thinking, talent development, and inspiring high performance.

  • Exceptional communication skills with the ability to alignboth internal and externalstakeholders and influence outcomes.

Preferred Skills & Experience

  • Experience with large-volume data ecosystems, real-time streaming, or event-drivenarchitectures.

  • Familiarity with regulated or complex enterprise environments.

  • Advanced technical degree or executive-level engineeringmanagementexperience.

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.


Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

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