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Customer Order Processing Analyst Jobs in Indiana

Superior Essex

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD ...

Superior Essex Inc.

Customer Support Specialist

Fort Wayne, IN · On-site

$16.50 - $22.25/hr

The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD ...

Printpack

Customer Demand Analyst

Greensburg, IN

The Customer Demand Analyst serves as the operational liaison between assigned customers and ... Process items, orders, and shipment releases accurately and timely, ensuring optimal product ...

Printpack

Customer Demand Analyst

Greensburg, IN · On-site

The Customer Demand Analyst serves as the operational liaison between assigned customers and ... Process items, orders, and shipment releases accurately and timely, ensuring optimal product ...

Printpack

Customer Demand Analyst

Greensburg, IN · On-site

The Customer Demand Analyst serves as the operational liaison between assigned customers and ... Process items, orders, and shipment releases accurately and timely, ensuring optimal product ...

GSMW, Inc.

Inventory Analyst

South Bend, IN · On-site

$50K - $75K/yr

Key Responsibilities Inventory without Demand Analysis • Become expert in GSM systems and data for purchasing and sales order processing functions. • Identify customer signals that initiated our ...

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Customer Order Processing Analyst information

What cities in Indiana are hiring for Customer Order Processing Analyst jobs?

Cities in Indiana with the most Customer Order Processing Analyst job openings:

Infographic showing various Customer Order Processing Analyst job openings in Indiana as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Support Specialist

Fort Wayne, IN • On-site

Superior Essex
Electrical Equipment, Appliance, and Component Manufacturing • 1 - 5K employees
Learn more about Superior Essexexternal

$16.50 - $22.25/hr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Investigate customer complaints and determine appropriate actions to resolve them.

  • Respond to customer inquiries, record interactions, and update customer account data.

  • Process RMA approvals, vendor direct orders, item additions, and handle other customer service tasks.

Superior Essex rating

5.3

Company rating: 5.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Essex Brownellis a global distributor of magnet wire, connectivity cable, lead wire, motors, drives, electrical and electronic insulation, tapes, repair parts, as well as shop and test equipment. Throughout our 34-year history, we have built key supplier relationships across many industries to ensure the highest level of quality to help businesses through innovation, supply management, and services. Essex Brownell owns and operates distribution centers in 11 states, as well as Mexico and Canada, to ensure that no matter where you are we can help facilitate prompt delivery of products to go right into your manufacturing lines.

ESSENTIAL PURPOSE OF THIS POSITION:
The purpose of the Customer Support Specialist is to enhance the customer experience. The Customer Support Specialist will investigate customer complaints, make determinations of appropriate actions to resolve customer complaints, resolve customer complaints, or make recommendations. The Customer Support Specialist will perform a variety of duties that impact customer responsiveness, including RMA approvals and processing, vendor direct order processing, Item add processing, UAD (Unauthorized Deduction) investigation and resolution, customer order expediting, non-material credit requests, unit-of-measure conversions, regulatory compliance, and other tasks as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Conduct investigations and make appropriate business decisions that protect the interests of Essex Brownell while preserving the relationship with the customer
  • Listen and respond to customers' needs and concerns
  • Review and update customer account data
  • Maintain a record documenting workflow time in - time out for customer requests
  • Record details of customer interactions
  • Research answers or solutions needed
  • Refer customers to managers or others as needed
  • Respond to customers and suppliers (internal and external) in a friendly and considerate manner
  • Carry out and enforce established business procedures
  • Make decisions regarding customer credit requests, and RMA requests within established limits

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • BS/BA degree in business or marketing (preferred) or equivalent related experience.
  • 1-3 years customer service experience
  • Prior industrial sales experience (preferred)
  • Prior experience with regulatory compliance

SKILLS AND ABILITIES REQUIRED:

  • Be able to communicate effectively
  • Above-average typing and data entry skills
  • Excellent organizational and time management skills
  • Able to work in a team environment
  • Highly motivated and results-oriented
  • Incredible attention to detail
  • Possesses product knowledge and a willingness to learn about the product lines

COMPETENCIES REQUIRED:

  • Adaptability
  • Applied Learning
  • Collaboration
  • Excellent communication skills
  • Continuous Improvement
  • Customer Focus
  • Decision Making
  • Managing Work
  • Work Standards

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

  • Order Entry Systems
  • CRM
  • Microsoft Office

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