Customer Order Engineer Jobs (NOW HIRING)

Position Summary

The Drafting & Order Engineering Manager oversees the daily operations of the drafting and order engineering department, ensuring the accurate and timely completion of fabrication drawings, Bills of Material (BOMs), approval drawings, and customer order documentation.

This position plays a key leadership role between Sales, Engineering, Manufacturing, Customer Service, and the Design Studio CPQ team to ensure customer requirements are translated into efficient, manufacturable solutions while maintaining high standards for quality, accuracy, and responsiveness.

The role is responsible for managing a hybrid team of six employees, including three onsite and three remote team members, while supporting department performance, employee development, workflow optimization, and continuous improvement initiatives.

The ideal candidate combines strong leadership abilities, advanced AutoCAD expertise, manufacturing knowledge, process improvement experience, and the ability to effectively communicate in both English and Spanish.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop onsite and remote drafting/order engineering personnel
• Manage team workload distribution, staffing priorities, scheduling, and performance evaluations
• Promote cross-training and knowledge sharing to maintain operational flexibility and consistency
• Establish departmental KPIs focused on accuracy, productivity, turnaround time, and customer service
• Foster a culture of accountability, collaboration, and continuous improvement

Drafting & Engineering Operations

• Oversee the preparation and revision of:
• ____Concept drawings
• ____Fabrication drawings
• ____Approval submittals
• ____As-built documentation
• ____Bills of Material (BOMs)
• Review customer drawings, architectural plans, and specifications for manufacturability, accuracy, and ADA compliance
• Ensure drawing packages and BOMs meet company standards and production requirements
• Support order accuracy and timely execution of customer projects

Cross-Functional Collaboration

• Partner closely with Sales, Manufacturing, Engineering, and Customer Service teams to support daily operations and customer orders
• Collaborate with the Design Studio CPQ team on configurator enhancements, workflow automation, and product standardization initiatives
• Provide technical support during quoting, order review, and production planning activities
• Assist manufacturing teams with troubleshooting and design-related production issues

Process Improvement & Systems Support

• Identify and implement process improvements to increase efficiency, reduce errors, and improve departmental responsiveness
• Support ERP, CAD automation, and digital workflow initiatives
• Monitor drafting standards, templates, dynamic blocks, and engineering documentation processes
• Track and analyze departmental performance metrics and implement corrective actions where necessary
• Support ongoing maintenance and enhancement of CPQ and design automation systems

Quality & Compliance

• Maintain accuracy and consistency of engineering documentation and drafting standards
• Ensure compliance with internal quality standards, customer requirements, and ADA guidelines
• Participate in root cause analysis and corrective action initiatives related to engineering or manufacturing issues

Required Qualifications

• Associate’s or Bachelor’s degree in Drafting, Engineering Technology, Manufacturing Engineering, or related field preferred
• 5+ years of drafting/design experience in a manufacturing or custom fabrication environment
• 3+ years of supervisory or leadership experience
• Advanced AutoCAD / AutoCAD Mechanical proficiency
• Experience with BOM creation and manufacturing documentation
• Strong understanding of manufacturing and fabrication processes
• Excellent communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Bilingual English/Spanish proficiency required

Preferred Qualifications

• ERP/MRP system experience
• Experience with CPQ, configurator, or design automation platforms
• 3D modeling experience (Inventor or SolidWorks)
• Experience leading hybrid or remote technical teams

Technical Skills

• AutoCAD / AutoCAD Mechanical
• Dynamic Blocks & Attribute Management
• BOM & Engineering Documentation
• ERP/MRP Systems
• CPQ / Configurator Platforms
• Microsoft Office Suite
• CAD Standards Management

Compensation & Benefits

• Salary: $90,000 – $105,000 annually
• Medical, dental, vision, and retirement benefits
• Paid time off and holidays
• Professional development opportunities

About ASI Accurate Partitions

ASI Accurate Partitions is a leading manufacturer of commercial restroom partition systems serving architectural, construction, and commercial building markets throughout North America. The company specializes in the design, engineering, and manufacturing of high-quality restroom partition solutions for education, healthcare, hospitality, transportation, government, and commercial applications.

Operating from its Burr Ridge, Illinois, headquarters and manufacturing operations, ASI Accurate Partitions is recognized for its commitment to product quality, responsive customer service, engineering expertise, and continuous innovation. The company partners closely with architects, distributors, contractors, and facility owners to deliver customized solutions that meet demanding project requirements and schedules.

ASI Accurate Partitions is part of the ASI Group, a global organization and industry leader in commercial washroom accessories, partitions, lockers, and visual display products. The ASI Group includes a portfolio of recognized brands serving construction and facility markets worldwide, with manufacturing and operational locations across North America, Europe, Asia, and the Middle East.

As part of the ASI Group, employees benefit from the resources and stability of an international organization while working within a collaborative, team-oriented manufacturing environment focused on innovation, operational excellence, and long-term growth.

Welcome to ASI—the world’s leading manufacturer of commercial partitions, washroom accessories, lockers, and visual display products. So, what makes ASI so unique? Only ASI designs, engineers, and manufactures fully-integrated solutions. So all of our products work together seamlessly. Welcome to choice, welcome to innovations, and welcome to ASI.

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