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Customer Operations Manager Jobs in Vineyard, UT

Ezarc Solutions

OSM Operations Manager

Lehi, UT · On-site

$195K - $225K/yr

Ensure customer commitments and operational requirements are understood and effectively ... Experience managing multiple concurrent projects and cross-functional teams. * Demonstrated ...

NiCE

Business Operations Project Manager

Sandy, UT · On-site

Responsibilities : • Serves as a Project Manager for the Global Customer Operations organization, focused on post sales unites (Services, support, business partners etc.) • End-to-end ...

Ezarc Solutions

OSM Operations Manager

Lehi, UT · On-site

$195K - $225K/yr

Ensure customer commitments and operational requirements are understood and effectively ... Experience managing multi-trade projects involving structural steel, mechanical systems, process ...

M2 Logistics

Logistics Operations Manager

Lehi, UT · On-site

Description The Logistics Operations Manager is a leadership position that has responsibility for ... M2 was formed and prides itself on meeting the needs of our customers through a relentless ...

Marriott

Rooms Operations Manager

Park City, UT

JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g ... Provides excellent customer service by being readily available/approachable for all guests. Strives ...

Walgreens

Pharmacy Operations Manager

Payson, UT · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Orem, UT · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Payson, UT · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Orem, UT · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Payson, UT · On-site

Customer Experience * Engages customers and patients by greeting them and offering assistance with ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

BambooHR

Sales Operations Manager

Draper, UT · On-site +1

Essential Job Duties As a Sales Operations Manager at BambooHR, your primary focus will be on ... Prior experience working within Salesforce or another CRM like Hubspot. * Project Management:

Vasion

Web Operations Manager

Lehi, UT · On-site

$109K/yr

Daily partners include web developers, UX/UI designers, content, customer marketing, growth marketing, and regional marketing managers. Responsibilities Web Operations * Own day-to-day health of ...

syncreon

Manager, Operations

Eagle Mountain, UT · On-site

Manage daily operational activities to ensure productivity, quality, and service goals are ... Interface with customer to ensure smooth -coordination of scheduling and maximization of schedule ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Vineyard, UT

Customer Operations Manager information

See Vineyard, UT salary details

$40.8K

$113.5K

$124.3K

How much do customer operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer operations manager in Vineyard, UT is $113,493.00, according to ZipRecruiter salary data. Most workers in this role earn between $123,000.00 and $123,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What cities near Vineyard, UT are hiring for Customer Operations Manager jobs?

Cities near Vineyard, UT with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you

OSM Operations Manager

Ezarc Solutions

Lehi, UT • On-site

$195K - $225K/yr

Full-time

Posted 10 days ago

Job description

Job Title: OSM Operations Manager
Department: Off-Site Manufacturing (OSM)
Reports To: Director of OSM
FLSA Status: Exempt
Location: Lehi, Utah
Position Summary
The OSM Operations Manager provides strategic and operational leadership for Off-Site Manufacturing (OSM) project execution. This position leads and develops the OSM Project Management team and is accountable for the consistent execution of projects after award through engineering, procurement, fabrication, quality, logistics, field installation (when applicable), commissioning support, and project closeout.
The OSM Operations Manager establishes and maintains standardized project management processes, aligns resources with project requirements, and holds Project Managers accountable for delivering projects safely, on schedule, within budget, and to established quality standards. This role provides leadership and coordination across project and operational functions while ensuring the appropriate teams and leaders are accountable for day-to-day execution.
The ideal candidate is a servant leader with strong experience in mechanical construction, process piping, and/or multi-trade modular manufacturing who can develop high-performing teams, drive accountability and continuous improvement, and foster a culture centered on safety, quality, teamwork, customer service, and operational excellence.
Experience with high-purity process piping, semiconductor, data center, advanced manufacturing, pharmaceutical, or other technically complex industrial projects is highly valued.
Essential Duties and Responsibilities
Operational Leadership
  • Establish clear performance expectations, accountability, and development plans for Project Managers and project teams.
  • Lead and mentor Project Managers, developing future project and operational leaders.
  • Balance project workloads and resources based on complexity, experience, and business priorities.
  • Provide operational leadership to ensure projects meet schedule, quality, safety, productivity, and financial objectives.
  • Lead regular project and operational reviews to assess performance, identify risks, and drive accountability.
  • Identify operational bottlenecks, resource constraints, and capacity needs, and lead teams in developing solutions.
  • Oversee manpower, equipment, and capacity planning to align resources with current and future workloads.
  • Foster collaboration across Project Management, Operations, Fabrication, Assembly, VDC, Quality, and Safety teams.

Project & Operational Execution
  • Provide leadership and oversight of Project Managers throughout the entire project lifecycle including:
    • Project turnover from estimating/business development
    • Contract review and execution planning
    • Engineering and design coordination
    • Mechanical and process piping coordination and execution
    • Coordination of piping systems with structural steel, equipment, electrical, instrumentation, and other integrated trades
    • Procurement strategy and material tracking
    • Fabrication planning and production coordination
    • Quality planning and inspections
    • Logistics planning and shipping coordination
    • Site installation planning and execution (when applicable)
    • Commissioning support
    • Project closeout and lessons learned
  • Ensure Project Managers and project teams follow established execution procedures, company standards, and performance expectations.
  • Provide leadership in resolving technical, production, procurement, schedule, and coordination issues that affect project execution.
  • Ensure project execution strategies appropriately account for the unique requirements of modular fabrication and mechanical/process piping integration.

Financial Performance
  • Provide leadership and oversight of project financial performance, including forecasting, cost control, change management, cash flow, and margin protection.
  • Review project and portfolio performance with Project Managers and drive corrective action when results deviate from plan.
  • Ensure accurate and timely project forecasting and financial reporting.
  • Identify opportunities to reduce waste, improve productivity, and increase profitability.
  • Support annual business planning, resource planning, and organizational growth initiatives.

People and Leadership Development
  • Develop and retain high-performing Project Managers and project teams.
  • Identify leadership development opportunities and prepare high-potential employees for increased responsibility.
  • Address performance issues promptly and establish clear expectations for improvement

Safety & Quality
  • Lead a safety-first culture and hold Project Managers and operational leaders accountable for safety performance.
  • Ensure safety expectations, procedures, and applicable regulatory requirements are consistently followed.
  • Partner with Safety leadership on incident investigations, corrective actions, and continuous improvement.
  • Establish accountability for quality performance and adherence to EZARC standards.
  • Drive reduction of rework, defects, and quality-related project impacts.
  • Partner with Quality leadership to identify root causes and implement corrective actions.

Cross-Functional & Customer Leadership
  • Foster strong collaboration across Project Management, Engineering, Purchasing, Operations, Fabrication, Assembly, VDC, Quality, Safety, Logistics, Sales, and Executive Leadership.
  • Resolve cross-functional issues that create project, production, or customer impacts.
  • Support customer meetings, visits, audits, and project reviews as needed.
  • Ensure customer commitments and operational requirements are understood and effectively communicated throughout the organization.
  • Promote consistent communication and coordination between project teams and operational functions.
  • Build strong customer relationships by demonstrating technical understanding of modularization, mechanical systems, process piping, and off-site manufacturing.

Qualifications
Education
Bachelor's degree in Construction Management, Operations Management, Mechanical Engineering, Engineering or related field preferred. Equivalent experience will be considered.
Experience
  • 8+ years of progressive leadership experience in manufacturing, construction, off-site manufacturing, or related operations.
  • 5+ years leading Project Managers, project teams, or multiple functional departments.
  • Significant experience with mechanical systems and/or process piping, including fabrication, installation, project management, or operations.
  • Experience with process piping systems in industrial, semiconductor, pharmaceutical, data center, advanced manufacturing, or other technically complex environments strongly preferred.
  • Experience managing multi-trade projects involving structural steel, mechanical systems, process piping, equipment, electrical, and/or instrumentation.
  • Experience managing multiple concurrent projects and cross-functional teams.
  • Demonstrated experience with project financials, forecasting, cost control, and margin management.
  • Experience with capacity planning, production scheduling, and operational improvement.
  • Experience with modularization, prefabrication, off-site manufacturing, or other strategies for moving construction activities from the field into a controlled manufacturing environment.
  • Structural steel fabrication experience preferred.
  • High-purity process piping experience strongly preferred.
  • Lean Manufacturing or continuous improvement experience preferred.
  • Experience leading large, multi-disciplinary teams preferred..

Knowledge, Skills & Abilities
  • Leadership and people development
  • Accountability and performance management
  • Strategic planning and resource allocation
  • Project and portfolio management
  • Capacity and production planning
  • Financial and budget management
  • Cross-functional leadership
  • Conflict resolution and problem solving
  • Continuous improvement and Lean methodologies
  • Root cause analysis and corrective action
  • Safety and quality leadership
  • Mechanical systems and process piping
  • Process piping fabrication, installation, testing, and turnover
  • High-purity piping and industrial mechanical systems
  • Multi-trade modularization and off-site manufacturing
  • Integration of piping, equipment, structural steel, electrical, and instrumentation systems
  • Structural steel fabrication and/or modular construction
  • ERP/MRP systems (Acumatica preferred; Tekla PowerFab beneficial)
  • Microsoft Office Suite

Physical Requirements
  • Frequent walking throughout production areas.
  • Ability to climb stairs and access elevated work platforms.
  • Occasionally lift up to 50 pounds.
  • Ability to work indoors and outdoors in varying weather conditions.

Key Performance Indicators (KPIs)
Project Management
  • Deliver projects according to established schedule and budget.
  • Maintain accurate forecasting and project reporting.
  • Identify and mitigate project risks proactively.
  • Maintain consistent execution of company project management standards.
  • Effectively manage changes and protect project margins.

Safety
  • Maintain a safe workplace with minimal recordable incidents.
  • Ensure compliance with company safety policies and OSHA requirements.

Production
  • Meet production schedules and on-time project delivery.
  • Achieve productivity and efficiency goals.

Quality
  • Minimize rework and defects.
  • Maintain high customer quality standards.

Financial
  • Operate within budget while controlling labor and operating costs.
  • Improve operational efficiency and reduce waste.

Leadership
  • Develop and retain high-performing Project Managers and teams.
  • Improve Project Manager performance and accountability.
  • Develop future project and operational leaders.
  • Foster employee engagement, ownership, and continuous improvement..

Success Measures
A successful OSM Operations Manager consistently delivers safe, high-quality products on schedule while building a highly engaged workforce, improving operational efficiency, controlling costs, and supporting EZARC's continued growth.
This role serves as the operational leader of the OSM division and is expected to develop future leaders, strengthen cross-functional collaboration, and create scalable processes that support long-term business success. The successful candidate will bring strong operational leadership combined with a practical understanding of mechanical systems, process piping, modularization, fabrication, and multi-trade project execution.
The ideal candidate will be capable of bridging the gap between project management, engineering, manufacturing, and field construction, with the technical and operational judgment necessary to successfully deliver complex modular systems from design through fabrication, assembly, testing, shipment, installation, and turnover.

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