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Customer Operations Manager Jobs in Maple Grove, MN

Prescription Landscape

Operations Manager

Shakopee, MN · On-site

$56K - $84K/yr

The Operations Manager will use their business insight and leadership abilities to inspire and ... Fully Present and Customer Focused * Positive Attitude: Builds Trust Through Professionalism

New

Curtiss-Wright

Operations Manager

New Brighton, MN · On-site

$100K - $115K/yr

You will support operational excellence, customer satisfaction, capital investment strategies and ... Management experience in Metal Finishing * ISO and Nadcap experience. * 3+ years of progressive ...

Curtiss-Wright

Operations Manager

New Brighton, MN

$100K - $115K/yr

You will support operational excellence, customer satisfaction, capital investment strategies and ... Management experience in Metal Finishing * ISO and Nadcap experience. * 3+ years of progressive ...

Amazon

Operations Manager

Maple Grove, MN · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

Curtisswright

Operations Manager

New Brighton, MN · On-site

$100K - $115K/yr

You will support operational excellence, customer satisfaction, capital investment strategies and ... Management experience in Metal Finishing * ISO and Nadcap experience. * 3+ years of progressive ...

Curtiss-Wright

Operations Manager

New Brighton, MN · On-site

$100K - $115K/yr

You will support operational excellence, customer satisfaction, capital investment strategies and ... Management experience in Metal Finishing * ISO and Nadcap experience. * 3+ years of progressive ...

Dayton Freight

Operations Manager

Roseville, MN · On-site

$90K/yr

Overview Operations Managers develop methods and procedures for the most efficient and economical ... Maintain superior internal and external customer relations, consistent with company policies.

Dayton Freight

Operations Manager

Roseville, MN

$90K/yr

Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service ...

Brenntag AG

Operations Manager

Saint Paul, MN · On-site

Manages all drivers and dispatching using the most efficient means practical while meeting customer ... Works with District Operations Manager to ensure compliance to applicable company policies and ...

Brenntag

Operations Manager

Saint Paul, MN · On-site

Manages all drivers and dispatching using the most efficient means practical while meeting customer ... Works with District Operations Manager to ensure compliance to applicable company policies and ...

Dayton Freight

Operations Manager

Roseville, MN · On-site

Overview Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established ...

Anchor Glass Container

Operations Manager

Shakopee, MN

$128K - $159K/yr

Job Title Operations Manager About Us: Anchor Glass Container LLC, headquartered in Tampa, Florida ... Anchor Glass Container LLC strives to exceed customer expectations through unrelenting attention to ...

Integer

Operations Manager

Brooklyn Park, MN · On-site

Customer We focus on our customers' success Innovation We create better solutions Collaboration We ... While not required, a Bachelor's degree in Operations Management, Engineering, or similar ...

Anchor Glass Container

Operations Manager

Shakopee, MN · On-site

$128K - $159K/yr

Job Title Operations Manager About Us: Anchor Glass Container LLC, headquartered in Tampa, Florida ... Anchor Glass Container LLC strives to exceed customer expectations through unrelenting attention to ...

Raymondjames

Operations Manager

Bloomington, MN · On-site

$35K - $100K/yr

Additionally, the Operations Manager will direct day-to-day operational functions of the office ... Handle conversations with discretion and lead others in providing a high level of customer service ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Maple Grove, MN

Customer Operations Manager information

See Maple Grove, MN salary details

$45.6K

$126.6K

$138.7K

How much do customer operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for customer operations manager in Maple Grove, MN is $126,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,200.00 and $137,200.00 per year, depending on experience, location, and employer.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.
What are popular job titles related to Customer Operations Manager jobs in Maple Grove, MN? For Customer Operations Manager jobs in Maple Grove, MN, the most frequently searched job titles are:
What job categories do people searching Customer Operations Manager jobs in Maple Grove, MN look for? The top searched job categories for Customer Operations Manager jobs in Maple Grove, MN are:
What cities near Maple Grove, MN are hiring for Customer Operations Manager jobs? Cities near Maple Grove, MN with the most Customer Operations Manager job openings:
Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Maple Grove, MN as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $126,639 per year, or $60.9 per hour.

Operations Manager

Prescription Landscape

Shakopee, MN • On-site

$56K - $84K/yr

Full-time

PTO

Posted 3 days ago

New

Job description

POSITION OVERVIEW
This position calls for a highly motivated and organized individual to lead the operations and production efforts at the company's Shakopee branch location. The Operations Manager will use their business insight and leadership abilities to inspire and motivate their branch towards greater efficiency and profitability by delivering industry leading service to customers. The primary responsibilities include effective planning, organizing, coordinating equipment and facility resources, and overseeing all operations of assigned branch. This individual should have at least a 2-year degree or certificate in landscape management or snow and ice management and/or at least 4 years of experience with landscape management, or snow and ice management.
Employer will support Employee’s growth and education to help achieve career goals and to support Company mission. This is an at-will, exempt employee position under Minnesota Law. Exempt employees are not subject to overtime.
CORE VALUES:
  • Committed to Safety: Protects People and Property
  • Passion to Serve: Fully Present and Customer Focused
  • Positive Attitude: Builds Trust Through Professionalism
  • Solutions Provider: Resourceful Problem Solver

SPECIFIC RESPONSIBILITIES:
Operational Policies and Procedures
  • Develop policies and procedures in collaboration with VP of Operations and Human Resources.
  • Implement and enforce operation policies and procedures as issued by the Company.
  • Manage and hold branch team members accountable to all Prescription Landscape corporate policies and standard operating procedures.
Production Management
  • Review annual branch production forecast and budget with VP of Operations at beginning of each season and review the subsequent performance-to-plan on a regular basis throughout the season.
  • Review job costs in Aspire software for each Service Line and report to VP of Operations any job deviating from budgets, schedules, costs, or any other factors so appropriate adjustments can be made to maximize end results.
  • Work with the customer service team to ensure all customer sites are serviced per contractual expectations.
  • Oversee the billing and completion of work to ensure it is done in a timely manner.
  • Work with Production Managers to make services-related decisions based on contractual expectations.
  • Work with Production Managers to ensure branch employees receive necessary training with an emphasis on Safety, Quality, and Efficiency.
  • Monitor and guide Production Managers as they train Crew Leaders and Crew Members.
  • Manage the scheduling of all summer and winter operations for assigned Branch in Aspire software; requires close cooperation with Production Manager Enhancements and Production Manager Irrigation due to complexity of these service lines.
  • Direct and dispatch daytime SIM Operations for all snow and ice events.
  • Order all SIM Materials using Aspire software.
  • Supports the Fleet Manager with branch Mechanic’s training, work direction, and daily duties.
  • Review timecard approvals from Production Managers; complete timecard approvals and PTO requests for direct reports on a weekly basis using Aspire and HRIS software.
Staff Management
  • Identify staffing needs in collaboration with Production Managers and work with Human Resources to fill openings across all service lines; analyze future staffing needs and work with VP of Operations to reconcile these with production forecast and budget.
  • Coordinate with Human Resources on a marketing/recruiting plan to help make Prescription Landscape branded services a destination company for career-minded snow and ice management professionals.
  • Develop, promote, and maintain proper staffing and skill levels throughout the branch to meet operation and production goals.
  • Assist Human Resources in selecting relevant certifications and training programs for Production staff.
  • Responsible for communication with administrative team as well as daytime communication with sales teams to ensure customer satisfaction.
  • Ensure proper paperwork is completed for all employee changes and new hires.
  • Communicate, counsel, train, discipline, and review assigned employees; this includes direct input for each Production Manager regardless of service line insofar as that the service line produces jobs for a branch.
  • Build and develop subcontractor relationships during the off season to ensure resources are in place prior to start of the winter season.
  • Management of subcontractors within respective branches.
  • Visible daily presence at branch who demonstrates Company’s core values, excellent leadership skills, and the ability to manage and inspire employees.
Quality
  • Manage Aspire Issues ensuring completion in a timely and effective manner.
  • Perform quality assurance inspections to monitor performance and quality standards.
  • Meets with Sales Team to review accounts prior to each season and supports Sales in addressing Issues throughout the season.
Safety
  • Monitor and maintain branch safety documentation and record and implement methods to improve safe workplace practices; develop solutions to recurring safety issues in coordination with Monthly and Quarterly Safety Committees.
  • Conducts weekly safety tailgate meetings; coordinates regular safety meetings and inspections with Production Managers support and implements Greenius Safety Certification Process.
  • Ensure proper use and care of branch assets and branch facility. Direct facility projects, repairs, and other opportunities in cooperation with building landlord(s) as needed.
  • Responsible for the security arrangements at all facilities including but not limited to the daily start/finish of all production personnel, equipment and other asset inventory, and employee access to lot and building.

JOB REQUIREMENTS:
  • Minimum 2-year degree and/or Landscape/Irrigation Management certification and 4 years landscape management experience.
  • Current driver’s license and ability to maintain a clean driving record.
  • Excellent oral and written communication skills and is highly organized.
  • Superior problem-solving skills with respect to client and employee concerns.
  • Completes assigned work in a timely and accurate manner.
  • Ability to answer/return phone calls and/or e-mails within 1 business day.
  • Works well with customers and co-workers.
  • Demonstrates independent action and resourcefulness on the job. Performs duties in an acceptable manner and with minimal supervision.
  • Consistently reports to work on time.
  • Adheres to Company expectations regarding conduct and appearance as specified in the Employee Handbook.

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