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Customer Operations Manager Jobs in Gardner, MA (NOW HIRING)

AbbVie

Site Operations Manager

Worcester, MA · On-site

The Site Operations Manager oversees support services across a multi-site campus that includes ... Partner with a diverse customer base and deliver outstanding service. Maintain strong working ...

ASM Global

Food & Beverage Operations Manager

Worcester, MA · On-site

$50K - $60K/yr

... venue management, and content & booking - of world-class live events and venues. Legends Global ... Provide the highest customer service excellence. * Oversees food and beverage operations during ...

AEG

Food & Beverage Operations Manager

Worcester, MA · On-site

$50K - $60K/yr

... venue management, and content & booking - of world-class live events and venues. Legends Global ... Provide the highest customer service excellence. * Oversees food and beverage operations during ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Gardner, MA

Customer Operations Manager information

See Gardner, MA salary details

$47.1K

$131K

$143.6K

How much do customer operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer operations manager in Gardner, MA is $131,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $142,000.00 and $142,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Gardner, MA look for?

The top searched job categories for Customer Operations Manager jobs in Gardner, MA are:

What cities near Gardner, MA are hiring for Customer Operations Manager jobs?

Cities near Gardner, MA with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Gardner, MA as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $131,031 per year, or $63 per hour.

Office Operations & Customer Support Specialist

TPE Solutions, Inc.

Shirley, MA • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Process and manage customer purchase orders accurately and efficiently.

  • Coordinate with manufacturing, logistics, and purchasing to ensure timely production and shipment of customer orders.

  • Respond promptly and professionally to customer and vendor inquiries.

Job description

Sign-On Bonus Available
 
Location: Shirley, MA
Schedule: Full-Time, On-Site
Hours: Monday – Friday, 8:00 AM – 4:30 PM (flexible)
Salary: $55,000–$70,000 annually (commensurate with experience and qualifications)
 
Learn more about us: www.tpesinc.com
 
Join a Company Where You Make a Difference
 
For more than 25 years, TPE Solutions has earned a reputation as a trusted supplier and developer of specialty thermoplastic compounds and engineered material solutions. As a privately owned company, we pride ourselves on delivering exceptional customer service, technical expertise, and long-term partnerships.
 
We're looking for an organized, motivated, and business-minded Office Operations & Customer Support Specialist to become an integral part of our growing team. Reporting directly to the Company President, this highly visible position offers the opportunity to make a meaningful impact on the company's continued growth and success.
 
Working closely with our manufacturing, logistics, purchasing, and sales teams, you will help ensure the efficient day-to-day operation of the business while serving as a key point of contact for customers and vendors. Every day brings new challenges, opportunities, and the chance to contribute to a collaborative team where your ideas and initiative are valued.
 
What You'll Do
 
  • Process and manage customer purchase orders accurately and efficiently.
  • Forecast customer demand and assist with production scheduling and planning.
  • Work closely with manufacturing to ensure customer orders are produced and shipped on time.
  • Coordinate with logistics providers to arrange domestic and international shipments.
  • Prepare shipping documentation and export paperwork.
  • Monitor inventory levels and maintain accurate records within company databases.
  • Calculate pricing, costs, and profit margins.
  • Determine raw material requirements and coordinate purchasing for production.
  • Respond promptly and professionally to customer and vendor inquiries.
  • Work directly with the Company President to identify and support new business opportunities and continuous improvement initiatives.
  • Assist with administrative projects and other office responsibilities as needed.
 
What We're Looking For
 
  • Associate's degree required (Bachelor's degree preferred).
  • Strong mathematical aptitude and analytical skills.
  • Advanced proficiency in Microsoft Office, especially Excel and Outlook.
  • Excellent organizational and time management abilities.
  • Ability to manage multiple priorities in a fast-paced manufacturing environment.
  • Strong problem-solving and critical-thinking skills.
  • Outstanding written and verbal communication skills.
  • Friendly, professional, and customer-focused attitude.
  • Ability to work independently while contributing to a collaborative team.
  • Experience with QuickBooks or similar accounting software is highly preferred.
  • Experience with inventory management, purchasing, production planning, or shipping documentation is preferred.
  • Manufacturing, operations, supply chain, or logistics experience is a strong plus.
 
Why Join TPE Solutions?
 
We believe great employees deserve great benefits. We offer:
 
  • Competitive compensation
  • Sign-on bonus
  • Medical and dental insurance
  • 401(k) retirement plan
  • Profit sharing
  • Pension plan
  • Paid time off
  • Annual performance and salary reviews
  • Comprehensive training and ongoing support
  • A stable, growing company with long-term career opportunities
  • A collaborative, team-oriented culture with an open-door leadership philosophy
 
If you're looking for a position where your work matters, your ideas are appreciated, and your career can grow alongside a successful, privately owned manufacturing company, we encourage you to apply.