Customer Operations Manager Jobs in Dallas, GA (NOW HIRING)

Operations Manager

WHAT YOU’LL BE DOING

As an Operations Manager, you will manage all activities related to operations and development of customer services by performing the following duties personally or through Supervisors and Management Trainee. You will be responsible for employee acquisitions, training, mentoring and developing your staff. You will report to an Operations Director. 

WHY RINCHEM 

Are you ready to embark on a thrilling career that combines innovation, efficiency, and global impact? Look no further than joining a leading chemical logistics and transportation company—Rinchem. As a vital player in this dynamic industry, you'll experience firsthand the unparalleled opportunities it offers. You’ll be at the forefront of revolutionizing supply chain management and ensuring the safe and reliable transportation of crucial chemicals worldwide. Work alongside a diverse team of experts, collaborating on cutting-edge solutions that drive sustainability, optimize operations, and adhere to stringent safety standards. With each day presenting new challenges and chances for growth, a career in chemical logistics and transportation promises not only a stimulating work environment but also a chance to make a lasting difference in the world.  

Rinchem is an innovative chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity and pre-packaged chemicals, gases, and hazardous goods. Rinchem works with Fortune 500 and regional customers in exciting industries like semiconductors and electronics, biotech, pharmaceutical, aerospace and defense, and other manufacturing industries to streamline some of the most complex and demanding supply chains. Rinchem has active operations in the United States, Israel, South Korea, Taiwan, Ireland, and Malaysia. 

Founded in 1976, Rinchem provides its customers with world-class warehousing, trucking, international freight forwarding, logistics technology, and data analytics to bring the highest performance and value to its clients’ supply chains. The company manages a diverse network of temperature-controlled and hazardous material warehouses in locations across the globe. Additionally, Rinchem has an extensive team of hazmat-trained drivers and a large fleet of specialty vehicles including temperature-controlled, hazmat-customized trucks and trailers. Rinchem’s transportation and warehousing network are linked through the company’s proprietary, web-enabled software Chem-Star® that provides customers with real-time visibility into inventory location and status. 

In 2022, Stonepeak Partners, a leading alternative investment firm specializing in infrastructure and real assets, announced a definitive agreement to acquire a majority stake in Rinchem. This partnership allows Rinchem to tap into Stonepeak’s deep experience in owning and growing mission-critical infrastructure businesses globally. Join Rinchem and be part of shaping a brighter future for global technology. 

WHY YOU’LL LIKE THIS JOB

• Great people and a great place to work
• Exciting and challenging work that helps build the future of technology from the foundation up
• Flexible working environment where you can fit life around work—we call that balance
• Opportunity to guide and lead others while furthering your career 

SCOPE AND RESPONSIBILITIES

• Works with Director to understand budget and control local expenses in accordance with budget expectations 
• Responsible specifically for executing day to day business, leading local team, escalating issues, and coordinating with Director on their focus areas of implementing strategy, driving performance, resource planning and implementation 
• Collaborates with key stakeholders to ensure compliance with federal, state, and local regulatory, material handling, and shipping requirements by understanding regulations; enforcing adherence to requirements; advising stakeholders on needed actions 
• Coordinates with key stakeholders (Safety, Health, and Environment). 
• Ensures inventory compliance by conducting physical counts, reconciling with warehouse management system and following best practices 
• Responsible for working with Rinchem’s Facility and Asset Management Team to maintain physical condition of warehouse by planning and implementing new design layouts, inspecting equipment, issuing work orders for repair and requisitions for replacement and maintaining One Rinchem Standard 
• Communicates with Operations Director and Accounting Team to achieve financial objectives by reviewing budgets; scheduling expenditures; analyzing variances; and possible corrective actions 
• Meets or exceeds warehouse operational requirements by scheduling and assigning employees to meet stakeholder requirements; following up on work results Responsible for closely aligning with Rinchem’s Recruiting and
• Retention and Training Teams to maintain warehouse staff by recruiting, selecting, orienting, and training employees 
• Responsible for employees and training to ensure understanding of role, responsibilities, company culture, and career development pathways 
• Manages warehouse staff performance by coaching, counseling, disciplining employees, and appraising job results 
• Continues professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies 
• Collaborates with Rinchem Leadership, subject matter experts, key stakeholders, and peers to achieve strategic goals 
• Anticipates and tracks market risks, operational needs, and industry standards to provide strategic solutions for key stakeholders 
• Plays a significant role in long-term planning, project status reporting, and initiating change control processes 
• Reviews metrics to identify trends and assess opportunities to improve processes and performance 
• Identifies and investigates issues to establish solutions, remove barriers, and escalates to key stakeholders as appropriate 

QUALIFICATIONS

Experience and Education: 

• 4 Year Degree or comparable alternative of successful warehouse management experience 
• Minimum of four years of progressive responsibility in a warehouse or logistics setting 
• Experience with Six Sigma Lean principles and demonstrated understanding of application to logistics industry 

Communication Skills: 

• Ability to read and interpret documents such as safety rules, regulatory requirements, operating and maintenance instructions and procedure manuals 
• Ability to write routine reports and correspondence 
• Ability to speak effectively and persuasively before groups of customers, employees or executives of the organization 
• Ability to effectively relate to all levels of employees and build and maintain successful relationships 

Computer Skills: 

• Proficiency in applicable programs, MS Office, Warehouse Management System experience, and related software

Certificates, Licenses, and/or Registrations:

• Ability to qualify for any certifications necessary to manage and maintain a chemical warehouse 
  
• Ability to successfully complete and pass Rinchem Management/Supervisory Training 

Other Qualifications: 

• Business development acumen and demonstrated success and customer focus 
• Understanding of demands of working for demanding customers in a warehouse setting develops ideas, collaborates with others, presents persuasive arguments and successfully deploys continuous improvement initiatives 
• Ability to use effective performance management skills to train, develop and build a cohesive and successful team 
• Excellent observation skills 
• Must be able to achieve high level of performance in operating a safe and productive warehouse 

REASONABLE ACCOMMODATION

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need reasonable accommodation at any point in the application process, please contact us via email at accommodations@rinchem.com so we can connect you with someone that can assist you.

OUR COMMITMENT TO YOU 

Our aim is to foster a culture where every member of Rinchem feels valued, supported, and inspired to achieve individual and corporate goals with character, competence, and commitment. This includes providing opportunity and access for all people across differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability status, political affiliation, veteran status, and socioeconomic background.