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Customer Operations Manager Jobs in Cranston, RI

MV Transportation

Operations Manager

Norfolk, MA · On-site

Effectively manage customer relations through both direct contact and outreach programs. * Identify ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

Amazon

Operations Manager

Plainfield, CT · On-site

We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will ...

MV Transportation

Operations Manager

Taunton, MA · On-site

Effectively manage customer relations through both direct contact and outreach programs. * Identify ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

MV Transportation

Operations Manager

Norfolk, MA · On-site

MV Transportation is seeking an Operations Manager will provide support, leadership and direction ... Effectively manage customer relations through both direct contact and outreach programs. * Identify ...

West Marine

Operations Manager

Narragansett, RI · On-site

Each customer interaction is an opportunity to exceed expectations and foster loyalty. West Marine ... Oversee operations in Hub locations as required. Duties/Responsibilities * Ensure inventory ...

TWO MEN AND A TRUCK®

Operations Manager

Warwick, RI · On-site

$50K - $60K/yr

Drive your career forward with TWO MEN AND A TRUCK ® as an Operations / Logistics Manager and ... In this role you will work with customers, vendors, and all staff members to meet established ...

AIPSO

Operations Manager

Johnston, RI · On-site +1

$84K - $134K/yr

However, our organization is based on customer focus and recognizes the need for flexibility in ... Manage the overall operation of assigned Plans, including supervision of employees, establishment ...

Waste Management

Operations Manager Trainee

Norton, MA · On-site

$65K - $75K/yr

... customer satisfaction. Upon successful completion, trainees transition into an Operations Manager ... position responsible for coaching, mentoring, and managing frontline employees, overseeing daily ...

GATRA

Operations Manager

Foxboro, MA · On-site

$100 - $125/hr

Effectively manage customer relations through both direct contact and outreach programs. * Identify ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

Socket.dev

Operations Manager

Taunton, MA · On-site

$80 - $100/hr

Effectively manage customer relations through both direct contact and outreach programs. * Identify ... Daily, weekly and monthly review of key operational metrics. * Implement, promote and adhere to ...

Waste Management

Operations Manager Trainee

Norton, MA

$65K - $75K/yr

... customer satisfaction. Upon successful completion, trainees transition into an Operations Manager ... position responsible for coaching, mentoring, and managing frontline employees, overseeing daily ...

Waste Management

Operations Manager Trainee

Norton, MA · On-site

$65K - $75K/yr

... customer satisfaction. Upon successful completion, trainees transition into an Operations Manager ... position responsible for coaching, mentoring, and managing frontline employees, overseeing daily ...

Knitwellgroup

Operations Manager

Cranston, RI · On-site

Customer-centric, understanding how the importance of exceptional service contributes to growing ... Partner with the Manager to lead the team with ownership as it relates to all areas of operations.

The Junkluggers

Operations Manager

East Freetown, MA · On-site

$25 - $28/hr

Training & development Field Operations Lead - Junk Removal Lead from the front. Stay active. Make ... Deliver great customer experiences and handle issues quickly * Dispatch and track trucks ...

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Showing results 21-40

All JobsCustomer Operations JobsCustomer Operations Manager JobsCustomer Operations Manager Jobs in Cranston, RI

Customer Operations Manager information

See Cranston, RI salary details

$43.4K

$120.6K

$132.1K

How much do customer operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer operations manager in Cranston, RI is $120,585.00, according to ZipRecruiter salary data. Most workers in this role earn between $130,600.00 and $130,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer operations manager?

To thrive as a Customer Operations Manager, you need strong leadership, organizational, and analytical skills, typically supported by experience in customer service and a relevant bachelor's degree. Familiarity with CRM platforms, data analysis tools, and workflow management systems is often required. Excellent communication, problem-solving, and team-building abilities help you stand out in this role. These skills and qualities are crucial for streamlining operations, enhancing customer satisfaction, and driving team performance.

How does a customer operations manager typically collaborate with other departments to enhance the customer experience?

Customer Operations Managers frequently work cross-functionally with teams such as Sales, Product, and IT to ensure a seamless customer journey. They communicate customer feedback to these departments, help resolve escalated issues, and collaborate on process improvements. This role requires strong interpersonal skills and the ability to balance customer needs with business objectives, often acting as a bridge between frontline support staff and upper management.

What does a customer operations manager do?

A customer operations manager oversees the processes and systems that support customer service and satisfaction. They coordinate between departments, analyze performance metrics, and implement improvements to enhance the customer experience, often using tools like CRM software. Strong leadership, communication skills, and understanding of business operations are essential for this role.

What job categories do people searching Customer Operations Manager jobs in Cranston, RI look for?

The top searched job categories for Customer Operations Manager jobs in Cranston, RI are:

What cities near Cranston, RI are hiring for Customer Operations Manager jobs?

Cities near Cranston, RI with the most Customer Operations Manager job openings:

Customer Operations Manager jobs near you
Infographic showing various Customer Operations Manager job openings in Cranston, RI as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $120,965 per year, or $58.2 per hour.

Operations Manager

MV Transportation

Norfolk, MA • On-site

Full-time

Posted 28 days ago

MV Transportation rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

86th of 101 rated public transport

Job description

Overview

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Responsibilities

MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

  • Effectively manage on-time performance and driver availability.
  • Effectively manage all call center functions.
  • Effectively manage customer relations through both direct contact and outreach programs.
  • Identify, select, train and mentor location staff.
  • Effectively and frequently communicate with location staff and support team members.
  • Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
  • Contributes to maintain the safety culture of the division.
  • Maintain client contact routinely to meet or exceed expectations.
  • Assist with conducting periodic departmental audits.
  • Daily, weekly and monthly review of key operational metrics.
  • Implement, promote and adhere to company policies and procedures.
  • Participates in location labor and employee relations activities.
Qualifications

Talent Requirements:

  • Must have one (1) to three (3) years of management experience in a similar sized paratransit environment.
  • The ideal candidate would have experience in scheduling and personnel management and training.
  • Must be able to work independently and have strong written and verbal skills.
  • Knowledge of the contractual obligations is a must to perform this job correctly.
  • Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
  • Trapeze experience preferred.
  • Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.  The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. 

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

Employment Type: FULL_TIME

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