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Customer Operations Leader Jobs in California (NOW HIRING)

SC Johnson

Manager, Customer Operations

San Francisco, CA · On-site

$157K/yr

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household ... Based in San Francisco, the Manager, Customer Operations will be responsible for managing and ...

Persona

Customer Operations Manager

San Francisco, CA · On-site

$157K/yr

About the Role As the first Customer Operations Manager for our Post‑Sales team, you'll partner ... Define and implement lifecycle processes in conjunction with Post‑Sales leadership to support ...

Directv

Customer Operations Intern

El Segundo, CA · Hybrid

$34/hr

Dive into the Customer Operations organization as a summer intern This role works directly with our ... Comfortable presenting ideas and engaging with leadership * (Desired) Exposure to artificial ...

DIRECTV

Customer Operations Intern

El Segundo, CA · On-site

$25 - $34/hr

Dive into the Customer Operations organization as a summer intern This role works directly with our ... Comfortable presenting ideas and engaging with leadership * (Desired) Exposure to artificial ...

ijetconnect

Field Operations Leader

San Francisco, CA · On-site

Responsibilities & Expectations The Field Operations Leader (FOL) is tasked with leading a team of ... prior experience in customer service or hospitality industries preferred). * Excellent ...

ijetconnect

Field Operations Leader

San Francisco, CA · On-site

Responsibilities & Expectations The Field Operations Leader (FOL) is tasked with leading a team of ... prior experience in customer service or hospitality industries preferred). * Excellent ...

ijetconnect

Field Operations Leader

San Francisco, CA · On-site

Responsibilities & Expectations The Field Operations Leader (FOL) is tasked with leading a team of ... prior experience in customer service or hospitality industries preferred). * Excellent ...

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Customer Operations Leader information

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Outlet Operations Leader

Oxnard, CA • On-site

Restoration Hardware
Specialized Design Services • 5 - 10K employees
Learn more about Restoration Hardwareexternal

Full-time

Re-posted 5 days ago

Restoration Hardware rating

7.6

Company rating: 7.6 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking an Outlet Operations Leader to develop a high-energy, results-driven stock team and ensure the seamless flow of operations. Partnering with cross-functional teams, this role drives operational excellence, safeguards inventory accuracy, and upholds the highest safety standards. The ideal candidate is a motivational leader who champions quality, inspires collaboration, and empowers teams to deliver extraordinary customer experiences.

YOUR RESPONSIBILITIES
  • Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
  • Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
  • Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
  • Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
  • Authorize and manage the destruction of products designated as marked out of stock (MOS) in compliance with company policies
  • Ensure operational interactions with customers and delivery partners reflect company service standards
OUR REQUIREMENTS
  • 2+ years of leadership experience in retail, preferably in home furnishings
  • Exceptional analytical, problem-solving and decision-making skills
  • Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
  • Experience in Inventory management systems and processes
  • Adaptable and resilient, with a solutions-focused approach to change and challenges
  • Flexibility to work a dynamic schedule across all operational hours
PHYSICAL REQUIREMENTS
  • Lift and move items in excess of 100 lbs., using proper equipment and safety techniques
  • Maneuver throughout the sales floor and stockroom
  • Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

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