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Customer Loyalty Program Specialist Jobs (NOW HIRING)

NRG

Customer Loyalty Specialist (Lindon, UT)

Lindon, UT · On-site

$17.75/hr

Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported. * De-escalate challenging ...

NRG

Customer Loyalty Specialist (Logan, UT)

Logan, UT · On-site

$17.75/hr

Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported. * De-escalate challenging ...

Perfict

Sr Product Manager, Loyalty Program

San Francisco, CA · On-site

$149K - $196K/yr

Understanding how customer rewards and loyalty tiers are affected by inventory levels and order ... loyalty programs. • Proficiency with tools like SQL, Tableau, or other analytics software to ...

Madewell

Madewell Loyalty Program Manager

New York, NY · On-site

$108K - $140K/yr

Madewell is looking for a Loyalty & Lifecycle Program Manager to build an industry-leading omnichannel member experience that deepens customers' emotional connection to the brand. Reporting to the Sr ...

Careington

Customer Loyalty and Sales

Frisco, TX · Hybrid

The Customer Loyalty and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries, executing ...

Careington

Customer Loyalty and Sales

Frisco, TX · Hybrid

The Customer Loyalty and Sales Specialist play a critical role in both revenue protection and revenue generation. This position is responsible for managing qualified cancellation inquiries, executing ...

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How much do customer loyalty program specialist jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer loyalty program specialist in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

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For Customer Loyalty Program Specialist jobs, the most frequently searched job titles are:

Infographic showing various Customer Loyalty Program Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Loyalty Specialist (Logan, UT)

Logan, UT • On-site

NRG Energy
Oil and Coal Products Manufacturing • 5 - 10K employees
Learn more about NRG Energyexternal

$17.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Ready to kickstart your career with a nationally recognized leader in smart home technology? Join Vivint's Customer Loyalty Team- where you'll use your problem-solving, communication, and service skills to retain customers, resolve concerns, and strengthen long-term loyalty.
Why You'll Love it Here:
We're committed to providing best-in-class benefits that support your physical, emotional, and financial well-being.

  • Monday - Friday schedule (No Weekend)
  • Paid, hands-on training in a positive on-site work environment
  • Comprehensive Medical, Dental, and Vision - coverage starts Day One
  • Potential Tuition Reimbursement - Up to $5,250 Annually
  • Free daily lunch & drinks onsite
  • Flexible paid time-off + paid holidays
  • 401(k) with 100% company match up to 6%
  • Employee Stock Purchase Plan (ESPP)
  • Supportive, inclusive culture with Employee Resource Groups
  • Community outreach & volunteer opportunities
Compensation:
  • Starting Rate $17.75/hour base pay + commission opportunities
    • Average Commissions: $650/month
    • Top Commissions: $1200/month+
  • Career Growth: Performance-based advancement path to $19.75 + commission within your first year
Schedules:
  • Training Schedule: Monday - Friday 8:30am - 4:30pm (3 Weeks)
  • Regular Schedule: Monday - Friday 10:00am - 6:30pm OR 10:30am - 7:00pm
Day in the Life:
Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported.
  • De-escalate challenging situations with empathy and professionalism
  • Use strong problem-solving skills to uncover the root cause behind a customer's intent to cancel and deliver smart, effective solutions that rebuild trust and confidence.
  • Retain new and end-of-term customers by presenting tailored renewal and savings options-while also highlighting value-driven upgrades and add-on services that enhance protection, improve their overall experience, and create opportunities to upsell.
  • Build genuine rapport through confident communication and active listening
  • Support customers calling in with product or service inquiries
  • Promote eligible savings opportunities for customers through Vivint's business partners
  • Navigate multiple systems quickly while maintaining accuracy and customer focus
  • Collaborate with supervisors and performance specialists for consistent coaching and growth
What We're Looking For:
We're looking for motivated, customer-focused individuals who thrive in a fast-paced environment and are driven to make a meaningful impact.
  • Strong Communicators: Confident, clear, and able to build trust quickly.
  • Problem Solvers: Naturally curious and skilled at finding creative, customer-centered solutions.
  • Calm Under Pressure: Able to de-escalate tough situations with empathy and professionalism.
Goal-Oriented & Coachable: Motivated by growth, feedback, and achieving performance targets.
What Will Help You Thrive in this Role?
You will thrive in this role by bringing energy, confidence, and a genuine passion for helping customers feel supported and understood.
  • Sales & communication skills (or willingness to learn)
  • Strategic thinking and self-motivation
  • Calm, confident de-escalation
  • Delivering exceptional customer service
  • Strong verbal & written communication
  • System navigation & computer proficiency (40+ WPM)
  • Ability to learn smart home technology
  • Thriving in a fast-paced, goal-oriented environment
Minimum Requirements:
  • Must be able to reliably commute to our Logan, UT office
  • Must be at least 18 years old

Ready to transform your career? Apply today to join the Vivint team! If you are a current employee, please notify your manager that you are applying prior to applying.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
NRG logo

About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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