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Customer Intake Representative Jobs in Atlanta, GA

Aldridge Pite LLP

Intake Processor

Atlanta, GA · On-site

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice ... Provides exceptional customer service to internal and external customers. * Identifies and resolves ...

Help At Home

Intake Client Associate

Atlanta, GA · On-site

$21 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... representative for Help at Home within the community, enhancing brand awareness and supporting ... Proficiency in CRM software like Salesforce * Proficient with Microsoft Office Suite. Education and ...

State of Georgia

Customer Service Representative 1 or 2

Atlanta, GA · On-site

$31K - $36K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Initial check in of patients for General Intake, CHC, TRV, and STD clinics. * Gets current address ... Customer Service Representative 2 High school diploma/GED and two (2) years of experience ...

New

Taylor Corporation

Customer Service Coordinator

Duluth, GA · On-site

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... intake through production and delivery. This role serves as the operational hub between Sales ... Support Sales Reps and AM partners by coordinating and leading internal teams to execute ...

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All JobsCustomer Intake Representative JobsCustomer Intake Representative Jobs in Atlanta, GA

Customer Intake Representative information

See Atlanta, GA salary details

$9

$18

$25

How much do customer intake representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer intake representative in Atlanta, GA is $18.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $20.10 per hour, depending on experience, location, and employer.

What is a customer intake representative?

A Customer Intake Representative is a professional responsible for greeting clients, gathering essential information, and initiating the service process for a company or organization. They typically act as the first point of contact for customers, ensuring that all necessary details are collected accurately and efficiently. Their duties often include answering inquiries, entering data into systems, and directing clients to the appropriate departments. Strong communication and organizational skills are essential for this role, as it helps create a positive initial experience for customers.

What are the key skills and qualifications needed to thrive as a customer intake representative?

To thrive as a Customer Intake Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, data entry systems, and sometimes industry-specific platforms is typically required. Outstanding interpersonal skills, patience, and active listening help build rapport and ensure accurate information gathering. These competencies are crucial for efficiently onboarding clients, ensuring a positive first impression, and supporting seamless business operations.

What are some common challenges faced by customer intake representatives, and how can they be overcome?

Customer Intake Representatives often encounter high call volumes and situations where customers are upset or anxious. Staying organized and maintaining a calm, empathetic demeanor are key to managing these challenges. Utilizing clear communication, active listening, and time management skills can help representatives efficiently gather necessary information while providing excellent service. Regular team meetings and support from supervisors are also valuable resources for addressing concerns and sharing best practices.

What is the difference between Customer Intake Representative vs Customer Service Representative?

AspectCustomer Intake RepresentativeCustomer Service Representative
Primary RoleHandles initial customer inquiries, gathers information, and sets up new accounts or services.Provides ongoing support, resolves issues, and maintains customer relationships.
Work EnvironmentOften in call centers, front desks, or online chat settings.Similar environments, including call centers, retail, or office settings.
Required SkillsCommunication, data entry, customer onboarding knowledge.Communication, problem-solving, conflict resolution.
Common CertificationsNone typically required, but customer service or communication certifications can help.Same as above, with additional certifications optional for advanced roles.

While both roles involve customer interaction, the Customer Intake Representative focuses on initial contact and onboarding, whereas the Customer Service Representative handles ongoing support and issue resolution. Understanding these differences helps job seekers target the right position based on their skills and career goals.

Is remote customer intake representative a stressful job?

A remote customer intake representative role can be stressful due to high call volumes, managing customer concerns, and meeting performance metrics. However, stress levels vary depending on the employer, workload, and individual skills in communication and problem-solving.

What are popular job titles related to Customer Intake Representative jobs in Atlanta, GA?

For Customer Intake Representative jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Intake Representative jobs in Atlanta, GA look for?

The top searched job categories for Customer Intake Representative jobs in Atlanta, GA are:

Customer Intake Representative jobs near you
Infographic showing various Customer Intake Representative job openings in Atlanta, GA as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,598 per year, or $18.1 per hour.

Intake Processor

Aldridge Pite LLP

Atlanta, GA • On-site

$17 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Remote Work from Home!


Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose

Aldridge Pite LLP has an immediate need for a Bankruptcy Intake Processor. This position will be responsible for opening and reviewing high volumes of new Legal Referrals from multiple clients.

Specific Duties and Responsibilities

• Open new Legal Referrals in Aldridge Pite, LLP’s internal case management software

• Download all corresponding documents from client systems and PACER

• Review referrals for all necessary information and documents according to client/court/judge requirements in order to proceed with the file

• Request and follow-up on any missing information or documents necessary to proceed with the file

• Forward complete files to appropriate department/attorney to ensure appropriate and timely handling of file

• Assist with additional projects as needed

Job Requirements

• High school diploma

• Prior Bankruptcy experience preferred but not required

• Self motivated and able to work efficiently in a fast paced environment

• Be able to open and review high volumes of new referrals effectively and accurately

• Must have the ability to communicate with coworkers, attorneys and other staff members regarding files

• Must have ability to interpret client systems.

• Must be proficient in software tools including but not limited to Word, Excel, Outlook and the Internet

• Must be organized and multi-task oriented

• Must have excellent communication skills both verbal and written

General Competencies

• Demonstrates strong written and verbal communication skills. Effectively communicates with all clients (via Client Systems, e-mail and phone).

• Provides exceptional customer service to internal and external customers.

• Identifies and resolves problems in a timely manner.

• Conscientious with respect to work completion, deadlines, time management and attendance.

• Takes initiative in face of obstacles and identifies what needs to be done and takes action.

• Demonstrates commitment to Firm’s vision, mission, and core values.

• Processes work in compliance with Client requirements as well as SOPs and Operations Matrices.

• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.

• Excellent problem solving and organizational skills.

• Must be a team player and willing to help others in their department whenever necessary.

• Develops professional relationships and builds rapport with others.

• Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:

  • Company Paid Life and Disability Insurance plans
  • Medical, Dental and Vision Plans with Prescription coverage
  • 401K Retirement Savings Plan
  • Flexible scheduling (within reason, depending on position)
  • Generous PTO plan for all full-time employees
  • Full equipment station at no cost for remote employees, including dual monitors
  • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
  • Wellness programs and employee discounts
  • Learning and development training opportunities for both personal and professional growth
  • And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Details
Job FamilyAldridge Pite, LLP
Pay TypeHourly