Customer Insights Intern Jobs (NOW HIRING)

Description

Business Insights Undergraduate Internship

We're developing the next generation of Colleagues!
Join the data-driven culture at Citizens and learn how we keep customers at the center of everything we do. We are looking for interns to join our 10-week summer internship program and support innovative data & analytics initiatives across the bank.

Experience during the program

Our program offers interns a unique dual experience: 

Individual Placement: Interns are paired with a host team within the Data & Analytics community to contribute to ongoing work. Assignments may include business performance analysis, customer behavior research, strategic insight generation, and ad-hoc investigations. This component of the program provides direct exposure to teams in areas that align with the intern's educational background and interests. 

Cross-Functional Project: Interns collaborate with peers and data & analytic business partners on a real-world project, experiencing the full project cycle. Past projects have focused on enhancing customer experience, optimizing business spend, identifying market opportunities, and developing insights that inform strategy.

Interns are expected to work out of one of our headquarters in Columbus, OH, Johnston, RI, or Boston, MA

Please note: The Business Insights role spans multiple teams and business areas. As such, specific responsibilities and tools may vary depending on the host team. Interns will be matched with teams to ensure meaningful contributions and strong collaboration.

As a Business Insights intern, you can expect to:

• Analyze business data to uncover patterns in customer behavior and operational performance

• Interpret findings in the context of real-world impact-understanding how insights affect customers, colleagues, and the broader ecosystem

• Measure the impact of new products and services post-release, compare back to forecast, and identify drivers of variance

• Assist in developing insights that inform strategy and identify opportunities for improvement

• Contribute to presentations for senior management, translating insights into strategic recommendations

• Collaborate with stakeholders to refine questions, validate findings, and ensure insights are relevant and actionable

• Contribute to the development and interpretation of dashboards and visualizations, ensuring insights are aligned with business goals

• Present findings and recommendations to peers and business leaders as part of a capstone presentation

What You'll Need to Apply

Basic Qualifications:

• Successfully complete a video interview assessment within 4 days of receiving the link. If not completed within the timeframe, your application will be automatically withdrawn from consideration

• Currently pursuing a bachelor's degree in Business Analytics, Economics, Applied Statistics, Applied Math, Finance, Accounting, Engineering, or other quantitative fields

• Expected graduation date between December 2027 and Spring 2028

• Minimum GPA of 3.0

• Experience working with raw and prepared datasets

Preferred Qualifications:

• Strong analytical reasoning and problem-solving skills, with the ability to think beyond numbers and understand behavioral drivers

• Familiarity with tools such as Tableau, WebFocus, or Amazon QuickSight is helpful but not required

• Introductory experience with programming or scripting languages (e.g., SQL, Python & Pandas, R).

• Familiarity with cloud-based data environments such as AWS (e.g., Redshift, SageMaker JumpStart, Athena) a plus

• Experience with Microsoft Office Suite including Excel for exploratory analysis and scenario modeling; familiarity with tools like GBM and HEART is a plus

• Exposure to business data analysis techniques and the ability to interpret data to support business decisions.

• Demonstrated ability to thrive in a team environment and collaborate across diverse business units.

• Strong written and verbal communication skills, with an ability to convey insights to non-technical audiences.

• Resilience and drive-willingness to work through challenges and adapt to feedback.

• Curiosity and initiative-proactively asking thoughtful questions and seeking clarity on business goals. 

Find more information about Enterprise Data and Analytics Early Career Program HERE

Please note that permanent work authorization in the United States is required. This position is not eligible for CPT, OPT, or visa sponsorship, now or in the future.

Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F 8:30am - 5pm

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.