Customer Insight Manager Jobs in California (NOW HIRING)

Career CategorySales & Marketing OperationsJob DescriptionJoin Amgen's Mission of Serving Patients

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Global Insights, Manager, Oncology

What you will do

Let's do this. Let's change the world. In this vital role The Global Insights Manager will drive customer & market insights that shape strategy for Amgen's oncology and hematology business. This role will integrate primary market research, secondary analytics, competitive intelligence, and internal knowledge to build a clear understanding of market dynamics, customer needs, and strategic opportunities.

The individual in this role is a collaborative business partner who will help influence strategy through objective, insights-driven recommendations. This individual should be comfortable working through ambiguity, adapting to evolving business needs, and translating complex market, customer, access, clinical, and competitive dynamics into clear strategic implications.

Flexible Commuter role to Thousand Oaks, CA or Deerfield, IL. Work will be on-site for a minimum of 2 days each week.

Responsibilities

• Integrate multiple sources of evidence, including primary research, ad hoc secondary analytics, competitive intelligence, advisory boards, internal knowledge, and cross functional input, to inform strategic decision making
• Develop and execute insights plans for key oncology & hematology assets, ensuring activities are aligned to evolving business & stakeholder priorities
• Lead primary market research across study design, research material development, execution, analysis, synthesis, and communication of implications to inform strategic business priorities
• Translate insights into actionable recommendations by connecting market, customer, access, clinical, and competitive dynamics into clear strategic implications
• Partner across Global Marketing, Value & Access, Forecasting, Competitive Intelligence, Analytics, Medical, and other functions to embed insights into business planning and decision making

This position reports to a Global Insights Associate Director within Business Analytics & Insights, but will work day-to-day with Global partners including Marketing, Value & Access, Forecasting, Competitive Intelligence, and other cross-functional stakeholders.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborator with these qualifications.

Basic Qualifications:

Doctorate degree

OR

Master's degree and 2 years of primary market research, management consulting, strategic insights generation, commercial analytics, or related healthcare/pharmaceutical experience

OR

Bachelor's degree and 4 years of primary market research, management consulting, strategic insights generation, commercial analytics, or related healthcare/pharmaceutical experience

OR

Associate's degree and 8 years of primary market research, management consulting, strategic insights generation, commercial analytics, or related healthcare/pharmaceutical experience

OR

High school diploma / GED and 10 years of primary market research, management consulting, strategic insights generation, commercial analytics, or related healthcare/pharmaceutical experience

Preferred Qualifications:

• Strategic synthesis and problem-solving skills, with the ability to evaluate complex information, identify implications, and develop actionable recommendations
• Cross functional influence and stakeholder management skills, including the ability to manage multiple stakeholders and projects in parallel, navigate ambiguity, and adapt to evolving priorities
• Primary market research expertise, including experience with qualitative and quantitative methodologies, such as opportunity assessments, patient journey, positioning, message testing, segmentation, and concept testing
• Strong communication skills, with the ability to present complex concepts clearly and persuasively to cross functional partners and senior stakeholders
• Oncology and hematology market knowledge, including understanding of treatment decision making, competitive landscapes, clinical differentiation, patient journeys, and evolving standards of care
• Biopharmaceutical commercialization fluency, including familiarity with pipeline, launch, lifecycle strategy, forecasts, competitive intelligence, and commonly used industry datasets and databases

What you can expect from us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Apply now and make a lasting impact with the Amgen team.

careers.amgen.com

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

.

Salary Range

124,295.50USD -168,164.50USD