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Customer Implementation Engineer Jobs in Florida

Booz Allen Hamilton

Implementation Engineer

Pensacola, FL · On-site

$61K - $141K/yr

Implementation Engineer The Opportunity: Maintain responsibility for completing site surveys and ... customer's network in support of voice, data, security, and audio and visual systems.Design ...

Alliance

Implementation Engineer I

Pensacola, FL · On-site

We are looking for an Implementation Engineer to join our team in Pensacola, FL The System ... Assists with resolution of client/customer requests, problems, etc. May participate in marketing ...

Thrive

Engineer, Voice Implementation

Sarasota, FL · On-site

Our corporate culture, engineering talent, customer-centric approach, and focus upon "next ... Position Overview At Thrive, a Voice Implementation Engineer is responsible for completing ...

RXinsider LTD.

Implementation Advocate

Tampa, FL · On-site

At Inovalon, we believe that when our customers are successful in their missions, healthcare ... The Implementation Advocate is part of a consultative implementation team that partners directly ...

Rapid7

Implementation Specialist

Tampa, FL · On-site

Bring 2+ years of experience in a customer-facing technical role such as implementation, sales engineering, product support, or technical account management. * Demonstrate working knowledge of ...

Divvy Cloud Corp.

Implementation Specialist

Tampa, FL · On-site

... a customer facing technical role, such as implementation, sales engineering, product support, or technical account management * Familiarity with software (SaaS) or cybersecurity technologies like ...

Rapid7

Implementation Specialist

Tampa, FL · On-site

... a customer facing technical role, such as implementation, sales engineering, product support, or technical account management * Familiarity with software (SaaS) or cybersecurity technologies like ...

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Customer Implementation Engineer information

What does a customer implementation engineer do?

A customer implementation engineer is responsible for deploying and configuring products or services for clients, ensuring successful integration with existing systems. They often provide technical support, troubleshoot issues, and collaborate with sales and support teams to meet customer needs, typically using tools like APIs and deployment platforms. Strong communication and technical skills are essential for this role.

What cities in Florida are hiring for Customer Implementation Engineer jobs?

Cities in Florida with the most Customer Implementation Engineer job openings:

Infographic showing various Customer Implementation Engineer job openings in Florida as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Implementation Engineer

Orlando, FL • On-site, Remote

Fortress Information Security
IT Services • 11 - 50 employees
Learn more about Fortress Information Securityexternal

$55K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Implementation Engineer
Location: Remote
Compensation: $55,000 - $75,000 per year, depending on experience and qualifications.
Employment Type: Full-Time
What you can expect as the Implementation Engineer at Fortress...
The Implementation Engineer has hands-on experience supporting end users during implementation, configuration, troubleshooting of software solutions. You will work in a fast-paced environment supporting a variety of projects and products. Responsible for the implementation and ongoing support of the Fortress Platform. You will also be responsible for User Acceptance Testing new releases and deploying them to all environments. This position will be in constant communication and coordination with software architects, project leaders, external customers, and senior management to implement and support world-class information security solutions.
Responsibilities Include
  • Act as the initial point of contact for all application and system related concerns from clients or other employees.
  • Exercise discretion and independent judgment in developing training materials, customizing solutions, and advising management on best practices for system implementation and support pertaining to application troubleshooting and usage.
  • Lead the testing and evaluation of new features, ensuring they meet rigorous standards before deployment.
  • Utilize advanced technical expertise to guide the implementation process.
  • Independently diagnose and resolve complex software and system issues, making critical decisions that impact the overall functionality and security of the platform including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Regularly communicate complex technical concepts and solutions to end users, colleagues, and senior management, ensuring clear understanding and effective problem resolution.
  • Manage escalations and leverage internal resources as needed to resolve issues.
  • Other duties as assigned.

Minimum Qualifications
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services.
  • Professional written and interpersonal skills are essential when communicating with customers and clients.
  • Ability to prioritize and manage several milestones and projects efficiently.
  • Ability to learn complex software and quickly pick up new technologies.
  • Persist through difficult problems and independently discover solutions; know when it is most efficient to ask for help and be willing to do so.
  • Self-motivated, resourcefulness and problem-solving aptitude.
  • Ability to successfully interface with both internal and external clients.
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services.
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
  • Excellent written and verbal communication skills.
  • Professional documentation, presentation, and planning skills.
  • Excellent time management skills and proven ability to multi-task competing priorities.

Preferred Skills
  • Technical background.
  • Customer service background.
  • Experience with helpdesk software such as Zendesk or Atlassian service desk a plus.
  • Advanced certifications such as CompTIA A+ or Security+ are highly desirable, demonstrating specialized technical knowledge.

Education
  • A Bachelor's degree in Information Technology, Computer Science, or a closely related field is required.

Employee Benefits:
  • Remote and Hybrid working environment
  • Competitive pay structure
  • Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
  • Company paid life, short- and long-term disability insurance
  • Employee Assistance Program
  • 401(k) match
  • Flexible Paid Time Off
  • Parental Leave

Employment Perks:
  • We provide each employee with professional growth opportunities through succession planning, up-skilling, and certifications
  • Tuition and certification reimbursement
  • Employee Referral Programs
  • Company Sponsored Events

Fortress is proud to be an Equal Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. Fortress Information Security takes part in the E-Verify process for all new hires.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will have to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Pay Range: $55,000 - $75,000 per year

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