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Customer Immersion Program Manager Jobs (NOW HIRING)

Stäubli

Customer Program Manager

Duncan, SC

The Customer Program Manager will be responsible to lead the coordination and execution of strategic customer projects from development to production, ensuring alignment with technical, commercial ...

Celestica

Customer Program Manager

Maple Grove, MN · On-site

$96K - $125K/yr

Maple Grove Summary For smaller customer accounts the program manager acts as the primary interface to the customer for the purpose of managing specific programs and projects on behalf of the ...

CommScope Inc.

Customer Program Manager

Shakopee, MN

$76K - $95K/yr

Due to growth and customer demand, CommScope is looking to add a Customer Program Manager to our Global Customer Experience team. How You'll Help Us Connect The World As a Client Success Manager, you ...

Customer Value Partners

Program Manager

Rockville, MD

$185K - $200K/yr

Overview CVP is seeking a Program Manager in support of our federal healthcare client who is an essential service provider to the "research enterprise" of the world's foremost allergy and ...

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Customer Immersion Program Manager information

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How much do customer immersion program manager jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for customer immersion program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What is the difference between Customer Immersion Program Manager vs Customer Experience Specialist?

AspectCustomer Immersion Program ManagerCustomer Experience Specialist
CredentialsRelevant certifications in customer engagement, project managementCustomer service or experience certifications
Work EnvironmentDesigning and managing immersive programs, coordinating cross-functional teamsHandling customer interactions, feedback, and support
Employer & IndustryTech, retail, or service industries focusing on experiential marketingBroadly in retail, hospitality, and service sectors

The Customer Immersion Program Manager focuses on creating and overseeing immersive experiences for customers, often involving program development and coordination. In contrast, the Customer Experience Specialist primarily handles direct customer interactions and feedback. Both roles aim to enhance customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Customer Immersion Program Manager, and why are they important?

To thrive as a Customer Immersion Program Manager, you need expertise in project management, customer experience strategies, and a relevant bachelor's degree, often backed by experience in client-facing roles. Familiarity with CRM software, virtual collaboration tools, and data analytics platforms is typically required, and certifications like PMP or Agile can be advantageous. Exceptional communication, organizational skills, and the ability to build strong stakeholder relationships help set individuals apart in this position. These skills are vital for designing impactful customer engagement experiences, ensuring program success, and fostering long-term client loyalty.

How does a Customer Immersion Program Manager typically collaborate with sales, product, and customer success teams?

A Customer Immersion Program Manager works closely with sales to identify target customers and align immersion experiences with sales objectives. They also partner with product teams to ensure hands-on sessions showcase the latest features and address real customer needs. Collaboration with customer success teams is crucial for gathering feedback, tracking post-immersion engagement, and ensuring a seamless customer journey. This cross-functional teamwork helps tailor immersive experiences that drive product adoption and customer satisfaction.

What is a Customer Immersion Program Manager?

A Customer Immersion Program Manager is responsible for designing and managing programs that allow customers to experience a company's products or services in a hands-on, interactive way. These managers coordinate events, workshops, or demonstrations that help customers understand the features, benefits, and value of a product. They work closely with sales, marketing, and product teams to tailor experiences that address customer needs and drive engagement. Their ultimate goal is to deepen customer understanding, boost adoption, and strengthen relationships between the customer and the company.
Infographic showing various Customer Immersion Program Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.
Seasonal Registered Nurse, Summer Immersion Program

Seasonal Registered Nurse, Summer Immersion Program

Wake Forest University

Winston Salem, NC • On-site

Full-time

Posted 5 days ago

Wake Forest University rating

8.4

Company rating: 8.4 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

74th of 534 rated colleges and universities

Job description

External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.
Cover Letter and Supporting Documents:
  • Navigate to the "My Experience" application page.
  • Locate the "Resume/CV" document upload section at the bottom of the page.
  • Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
The Seasonal Registered Nurse supervises and oversees the health and safety of all participants in the Wake Forest Summer Immersion Program. This role is responsible for ensuring a safe environment by remaining current on medical and public health guidance while managing the medical needs of minors. This position requires a high level of responsibility, self-direction, and discretion, involving frequent collaboration with the AVP, Executive Director of Pre-College Programs, the Director of the Summer Immersion Program, Pre-College professional staff, residential summer staff, and direct communication with families. The Nurse will participate in on-campus onboarding, including in-person and online training, prior to the arrival of participants.
Job Description
Essential Functions:
  • Medical Review & Prep: Review all participant medical forms before the program begins; follow up with parents/guardians for clarifying information; compile and organize virtual lists of students for staff knowledge.
  • Participant Care: Meet with families during Sunday Check In to discuss medical needs; provide primary care, mental and physical health, as well as first aid for student health needs; oversee the safekeeping and record-keeping of all medications.
  • Staff Training: Lead health training sessions for residential staff on adolescent health, food allergy management, and emergency procedures (e.g., Epi-Pen use, heat concerns, and COVID-19 protocols). Share updates during staff meetings as needed.
  • Communication: Manage medical-related phone calls and emails from parents; provide regular wellness feedback to Pre-College professional staff; notify AVP/ Executive Director of significant incidents requiring intervention.
  • On-Campus and Off-Campus Physical Health Support: Coordinate with Wake Forest Student Health regarding Summer Immersion Program student health needs if a student is seen by the Wake Forest Student Health Center. Provide off-campus support as needed to ensure medical coverage.
  • Mental Health Support: Identify and assess student mental health and wellness needs through active observation and consultation; facilitate timely referrals to appropriate healthcare professionals, hospitals, or community resources to ensure continuity of care.
  • Emergency Management: Oversee escalation of care to the Wake Forest Baptist Medical Center or local clinics, including transporting students to the emergency room or urgent care when necessary.
  • Compliance: Ensure strict adherence to the Code of Student Conduct, Protection of Minors policy, and all University health and safety protocols.

Required Commitment & Logistics
Weekly Schedule (40 Hours Total):
  • Sunday: 2:00 pm - 10:00 pm
  • Monday - Thursday: 4:00 pm - 12:00 am (midnight)
  • Friday & Saturday: Off
  • On-Call: As needed; staff are permitted to sleep after their shift but must be available to answer calls and assist if a medical or health issue/ emergency arises.

Additional Position Information:
  • On-campus housing is provided in an assigned Wake Forest University residence hall.
  • Meals provided at the on-campus dining hall, The Pit (Sunday dinner; Mon-Thu breakfast, lunch, and dinner).

Required Weeks of Work
  • Staff Move-in: May 29, 2026 (2:00 pm - 5:00 pm)
  • Staff Training: June 1 - 5, 2026
  • Program Weeks:

• Week 1: June 7 - 12
• Week 2: June 14 - 19
• Week 3: June 21 - 26
• (1 week of unpaid vacation: June 28 - July 3)
• Week 4: July 5 - 10
• Week 5: July 12 - 17
• Week 6: July 19 - 24
  • Residency: All candidates must remain on campus during all work hours.

Required Education, Knowledge, Skills, Abilities:
The ideal candidate will bring:
  • Licensure: Qualification to practice in the State of North Carolina; must hold a Registered Nurse (RN), Nurse Practitioner (NP), or Physician's Assistant (PA) license.
  • Experience: Previous experience in pediatrics, school nursing, or clinical settings, preferably working with adolescents and their families.
  • Technical Skills: Proficiency with online record management systems and general technology.
  • Soft Skills: Ability to remain calm under pressure, establish priorities in a fast-paced environment, and communicate professionally with various stakeholders.
  • Requirements: Must be 21+ years of age with a valid Driver's License and high moral character.

Accountabilities:
  • Responsible for own work only.

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply
Additional Job Description
Time Type Requirement
Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.edu or (336) 758-4700.

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