Customer Experience Program Manager Jobs in Milpitas, CA

We are looking for UX Program Manager to join our growing and positive team at a Fortune 500 Company. The ideal candidate must be a team player with a background in Consulting and Client Management.

More about Strong Tower: We fundamentally believe diversity and inclusion are our core strengths, bringing more ideas to the table creating better results.

We appreciate beyond words that consulting is a people-first industry, and with creative, dedicated, and passionate people, we can and will achieve our vision. Based on this fervent belief and what we call Inclusion Consulting, creating a fair and open culture based on meaningful work, the celebration of diversity has been our top priority since day one.

Carbon Neutral Consulting - As a 100% carbon neutral firm, we encourage lower carbon work patterns while offsetting transportation and energy use by investing in clean energy programs and planting one tree for every week worked by each of our team members. We believe a healthy, livable environment builds a strong business community.

Minute-By-Minute Philanthropy - Strong Tower's corporate giving program is more than cutting a yearly check. For us it is part of our DNA and into every single minute and every single hour of client work.

We give back $1 for every billable consultant hour to our non-profit charity partners. Each of our team members has the power to choose which organization their hard-earned contribution goes.

We have award winning returning caregivers' program.

Package: We provide above industry package, with benefits (medical, dental, vision), PTO/Sick leave, 401K, work life flexibility, Charity program, Carbon program, equipment, and caregiver's support.

We are an equal opportunity employer committed to a diverse workforce.

We want our employees to bring their whole selves to work every day. We have multiple openings. You will be working for our clients.

Core Responsibilities:

-UX Program Management.

- Clearly communicate with cross-functional teams and UX management regarding project status, resource requirements, issues, and priorities.

-Help identify and drive improvements in documentation and asset management, to ensure UX is working at optimum efficiency.

-Provide leadership and operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel through all project interactions.

-Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX related projects simultaneously.

-Collaborate with business stakeholders for prioritized release scope and requirements.

-Organize scope commits and budget requirements across Core Business, Operations, IT & Engineering teams.

-Stakeholder Management.

-Support Business Operations.

-Drive Efficiencies.

-Risks and Issues Management.

Skill/Experience/Education

-Bachelor's degree or equivalent practical experience.

-3+ years' experience in UX Program Management.

-Familiarity with UX design disciplines, tools, and processes.

-Consulting Experience (preferred)

-Ability to handle client and partner relationships with empathy and to work in a team environment.

-Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems

-Business Operations skills.

-Planning and Organizational skills.

-Strong verbal and written communication skills.

Strong Tower: Strong Tower Consulting LLC (@inclusionconsulting)

*Instagram photos and videos https://www.instagram.com/inclusionconsulting/

Awards

Business Journal Most Equitable Workplace 2019/20 ranked #1 Named Washington's Most Equitable Workplace by The Puget Sound Business Journal.

Disability: IN Supplier of the year 2019/20 ranked #1 The Disability: IN Supplier of the year award recognizes the Disability: IN certified Disability-Owned Business Enterprise (DOBE) that has provided excellent service and distinguished itself and its business through its business practices and serves as a role model for disability business inclusion in the supply chain.

Corporate Champion for Economic Development 2020 - Corporate Citizenship Awards #1 Recognized for driving economic development through strategies that afford professional employment opportunities for traditionally underrepresented groups, providing diverse role models to young.

Best Places to Work 2021. Named Seattle's #4 Best Companies to work for by Seattle Business magazine.

Strong Tower is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know so we can accommodate you during the interview process.