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Customer Experience Program Manager Jobs in Boise, ID

Plexus Corp.

Program Manager

Nampa, ID · On-site

$89K - $133K/yr

... experience, education, licensure requirements and/or skill level. Salary Range: $89,200.00 - $133,800.00 Purpose Statement: The Program Manager leads the tactical interface between the customer and ...

US Department of the Treasury

Program Manager

Boise, ID · On-site

$125K/yr

Experience may have been gained in the public sector, private sector or through Volunteer Service ... Specialized experience would include one year of substantive supervisory or program management ...

Lovevery

Associate Customer Experience

Boise, ID · On-site

$13.75 - $19/hr

Manage complex, sensitive, and escalated customer situations that require individualized assessment ... Experience working cross-functionally with operations, compliance, or quality teams * Bachelor ...

Lovevery

Associate, Customer Experience

Boise, ID · On-site

$13.75 - $19/hr

Manage complex, sensitive, and escalated customer situations that require individualized assessment ... Experience working cross-functionally with operations, compliance, or quality teams * Bachelor ...

Lovevery

Associate, Customer Experience

Boise, ID · On-site

$13.75 - $19/hr

Manage complex, sensitive, and escalated customer situations that require individualized assessment ... Experience working cross-functionally with operations, compliance, or quality teams * Bachelor ...

Lovevery

Associate, Customer Experience

Boise, ID · On-site

$13.75 - $19/hr

Manage complex, sensitive, and escalated customer situations that require individualized assessment ... Experience working cross-functionally with operations, compliance, or quality teams * Bachelor ...

Lovevery

Associate, Customer Experience

Boise, ID

$13.75 - $19/hr

Manage complex, sensitive, and escalated customer situations that require individualized assessment ... Experience working cross-functionally with operations, compliance, or quality teams * Bachelor ...

Plexus Corp.

Program Manager Sr

Nampa, ID · On-site

$102K - $153K/yr

... experience, education, licensure requirements and/or skill level. Salary Range: $102,600.00 - $153,800.00 Purpose Statement: The Program Manager leads the tactical interface between the customer and ...

Ada County

Energy Program Manager

Boise, ID · On-site

$71K - $74K/yr

Must have experience supervising professional staff; interpreting and applying laws and regulations; applying for and managing grants and developing grant programs; and monitoring planning; Must have ...

Ada County, ID

Energy Program Manager

Boise, ID · On-site

$71K - $74K/yr

Must have experience supervising professional staff; interpreting and applying laws and regulations; applying for and managing grants and developing grant programs; and monitoring planning; * Must ...

LUMA

Program Manager - BH

Boise, ID · On-site

$35.42 - $36.54/hr

Experience managing and evaluating performance of a major program or project. Typically gained by at least (1) year of professional experience in a healthcare delivery system. * Experience in ...

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Customer Experience Program Manager information

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How much do customer experience program manager jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer experience program manager in Boise, ID is $50.86, according to ZipRecruiter salary data. Most workers in this role earn between $33.89 and $65.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What job categories do people searching Customer Experience Program Manager jobs in Boise, ID look for? The top searched job categories for Customer Experience Program Manager jobs in Boise, ID are:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in Boise, ID as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $105,796 per year, or $50.9 per hour.

Program Manager

Plexus Corp.

Nampa, ID • On-site

$89K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.
When we invest in our people, we invest in building a better world.
With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.
Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.
As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:
$89,200.00 - $133,800.00
Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.
Key Job Accountabilities:
  • Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
  • Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
  • Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
  • Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
  • Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
  • If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.

Education/Experience Qualifications:
  • Bachelor's Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.
We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Some offers of employment are contingent upon successfully passing a drug screen and/or background check.

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