Customer Experience Intern Jobs in Rialto, CA (NOW HIRING)

Description

SUMMARY

The Marketing Intern supports the development and execution of marketing initiatives that promote Chino Commercial Bank's products, services, and brand. Working directly with the Regional Manager, this position assists in creating marketing content, supporting promotional campaigns, and enhancing the Bank's digital presence.

The Marketing Intern will gain hands-on experience in marketing strategy, digital marketing, content creation, graphic design, advertising, communications, community engagement, and brand development. While the position supports all aspects of the Bank's marketing efforts, the initial focus will be on social media management, content development, and promotional campaign support. As experience and proficiency develop, responsibilities may expand to include additional marketing initiatives.

The position of Marketing Intern must maintain compliance within audit, internal controls, security, BSA, and CTR standards.

ESSENTIAL DUTIES

1. Develop, schedule, and publish content for the Bank's social media platforms.
2. Create graphics, videos, photography, and other digital marketing content.
3. Assist with the planning and execution of promotional campaigns supporting Banking, Lending, and Merchant Services.
4. Design marketing materials including brochures, flyers, advertisements, presentations, signage, and promotional pieces. 
5. Assist with maintaining and updating content on the Bank's website. 
6. Monitor social media engagement and recommend opportunities to increase visibility and customer interaction.
7. Coordinate marketing projects and maintain marketing files, digital assets, and promotional materials. 
8. Ensure marketing materials are accurate, professional, and consistent with the Bank's branding standards. 
9. Conduct market research and competitive analysis.
10. Assist with email marketing campaigns and customer communications.
11. Prepare reports measuring marketing campaign effectiveness and customer engagement.
12. Assist with brand development and long-term marketing strategies.
13. Perform other marketing-related duties and special projects as assigned.

SECONDARY DUTIES

The position of Marketing Intern performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Marketing Intern is not responsible for the supervision of any employee(s); however, the incumbent is required to provide leadership, training and support to less experienced staff members.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

The environment for this position is an open office that is mostly clean and comfortable. The employee is in a non-confined office-type setting in which he or she is free to move about at will. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. 

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

The employee may operate any or all of the following: telephone, copy and fax machines, adding machine (calculator), scanner, encoder, money counter, credit card terminal, typewriter, computer terminal, personal computer and related printers.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

Requirements

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); Current enrollment in or recent completion of a bachelor's degree in marketing, Communications, Business Administration, Graphic Design, Digital Media, Public Relations, or a related field preferred.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Creative mindset with the ability to produce engaging marketing content.
• Ability to manage multiple assignments and meet deadlines.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with Canva, Adobe Creative Suite, or similar graphic design software preferred.
• Familiarity with social media platforms and digital marketing concepts.
• Basic photography and video editing skills are a plus.
• Ability to work independently while collaborating effectively with management.
• Professionalism, discretion, and the ability to maintain confidentiality.
• Current California driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to himself or herself or others.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.