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Customer Experience Director Bank Jobs (NOW HIRING)

CSBS

Director, Bank Supervision

Washington, DC · On-site

$152K - $205K/yr

The Director, Bank Supervision position will leverage experience in bank supervision to advance CSBS's supervisory initiatives and support the priorities of state regulators by: Supervisory Policy ...

Thread Bank

Customer Experience Specialist

Nashville, TN · On-site

$17.25 - $21.50/hr

... a Customer Experience Specialist with experience in inbound support centers responding to ... bank, including inquiries from direct customer deposit and loan clients, embedded clients' end ...

Huntington National Bank

Customer Experience Banker

Poland, OH · On-site

$13.75 - $18.75/hr

Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS ...

Playbook

Experience Director

New York, NY · On-site

$140K - $150K/yr

Reports to: Director of Client Delivery Your Mission: Your mission is to own the strategy ... customers, and stakeholders. An assessment of how you have exhibited our values is also an ...

Verisk

UX Director

Lehi, UT · Hybrid

As User Experience (UX) Director, you lead the vision, strategy, and practice for UX Design and UX ... You partner with the VP of Product (specified product pillar), Engineering, Marketing, and Customer ...

Chick-Fil-A

Guest Experience Director

Santee, CA · On-site

$26 - $28/hr

Guest Experience Directors oversee guest-facing systems including Customer Experience Monitor (CEM), Secret Shopper evaluations, Host responsibilities, Recipe & Service Assessments (RSA), and food ...

Liberty Mutual

UX Director

Portsmouth, NH · On-site

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

OakStar Bank

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

The Customer Experience Specialist ensures a positive customer experience while adhering to all ... Educate customers on bank products, services, and digital banking tools (e.g., online banking ...

Liberty Mutual

UX Director

Columbus, OH · On-site

Our passion for placing the customer at the center of everything we do is driving a ... We're looking for a UX Director to lead a talented group of 8-10 experience designers/researchers ...

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Customer Experience Director Bank information

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$39K

$123.3K

$196.5K

How much do customer experience director bank jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer experience director bank in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Customer Experience Director Bank jobs?

For Customer Experience Director Bank jobs, the most frequently searched job titles are:

Infographic showing various Customer Experience Director Bank job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Experience Director

Saint Louis, MO • On-site

Crossroads Courier
Trucking • 51 - 200 employees
Learn more about Crossroads Courierexternal

$125K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Job description


Location: In Office
Schedule: Monday-Friday8:30 AM-5:00 PM (after-hours availability as needed for critical customer situations)
Travel: Up to 50%
Pay: $125,000 to $135,000 annually
Lead Customer Retention and Strategic Growth
Crossroads Courier is looking for an experienced Director of Customer Experience to lead strategic customer relationships, improve retention, strengthen loyalty, and identify opportunities for long-term account growth.
This is a highly visible leadership role for someone who thrives on building executive-level partnerships, solving complex customer challenges, and collaborating across departments to deliver exceptional service.
Our team is guided by five core values: Customer First, Helping Others, Fun, Trustworthy, and Commitment to Excellence.
If these values reflect how you lead, we'd love to meet you.
What You'll Do
  • Serve as the executive relationship owner for key customer accounts.
  • Develop strategic account plans that improve retention, customer satisfaction, and profitability.
  • Conduct Quarterly Business Reviews (QBRs) and executive customer meetings.
  • Proactively identify renewal risks and lead customer retention strategies.
  • Resolve escalated customer concerns and lead service recovery efforts.
  • Identify opportunities to expand existing customer relationships in partnership with Revenue Growth.
  • Monitor revenue, gross profit, contract renewals, pricing opportunities, and account health.
  • Maintain accurate CRM documentation, forecasting, and customer activity.
  • Partner with Operations, Finance, Technology, Customer Support, and Sales to improve the customer experience.
  • Lead, coach, and develop two Customer Experience Specialists

Qualifications
  • Bachelor of Science in Business Management or related field.
  • 5+ years of experience in Customer Success, Account Management, Customer Experience, Business Development, or a related leadership role.
  • Proven success managing strategic B2B customer relationships.
  • Experience working with executive-level stakeholders.
  • Logistics, transportation, courier, distribution, or other service-based B2B industry experience preferred.
  • Strong business, financial, analytical, communication, and negotiation skills.
  • Experience using CRM systems for account management and forecasting.
  • Ability to influence cross-functional teams and lead customer-focused initiatives.

Preferred Experience
  • Customer Success or Customer Experience leadership
  • Strategic Account Management
  • Executive Relationship Management
  • Revenue Retention
  • Contract Renewals
  • Business Reviews (QBRs)
  • Customer Escalation Management
  • Logistics or Transportation
  • CRM Platforms (Salesforce, HubSpot, Microsoft Dynamics, or similar)

Success in This Role
You'll be successful if you:
  • Increase customer retention and renewal rates.
  • Grow revenue within existing accounts.
  • Build trusted executive customer relationships.
  • Deliver consistent Quarterly Business Reviews.
  • Maintain accurate forecasting and CRM activity.
  • Create exceptional customer experiences that strengthen long-term partnerships.

Why Join Crossroads Courier?
  • Make a direct impact on customer retention and company growth.
  • Partner with senior leadership on strategic initiatives.
  • Build long-term relationships with key customers.
  • Influence the future of the customer experience function.
  • Join a collaborative, values-driven culture.

Benefits
  • Competitive salary
  • Medical, dental, and vision insurance
  • Paid time off and company holidays
  • Retirement savings plan
  • Professional development opportunities
  • Career growth within a growing organization

If you're a strategic, relationship-focused leader who enjoys helping customers succeed while driving business growth, we'd love to hear from you.
Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.

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