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Customer Experience Associate Jobs in Springfield, NJ

Basis AI

Customer Experience Associate

New York, NY · On-site

$70K - $110K/yr

You will own the customer experience end-to-end. You'll be the person who manages key questions, turns answers into documentation our agents learn from, and builds insights across thousands of ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

Catbird, a DTC demi-fine jewelry company, is looking for an Associate Director of Customer Experience to own the full CX function, from high touch customer engagement to the operational backbone of ...

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Customer Experience Associate information

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$10

$19

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How much do customer experience associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer experience associate in Springfield, NJ is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.02 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

What are the most commonly searched types of Customer Experience jobs in Springfield, NJ?

The most popular types of Customer Experience jobs in Springfield, NJ are:

What job categories do people searching Customer Experience Associate jobs in Springfield, NJ look for?

The top searched job categories for Customer Experience Associate jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Customer Experience Associate jobs?

Cities near Springfield, NJ with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Springfield, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,135 per year, or $19.3 per hour.

Customer Experience Associate

Book of the Month

New York, NY • On-site

$67K - $75K/yr

Full-time

Re-posted 28 days ago

Job description

Book of the Month is seeking a Member Support Team Lead to help manage our team of high performing customer service agents whose focus is delivering exceptional service to our members. This role combines frontline execution with operational problem-solving. You will assist agents as they resolve member inquiries, be trained on handling sensitive escalations with care, identify process improvements, and help ensure our service reflects Book of the Month’s commitment to connecting readers with the best new books.

 

What you will do…

  • Manage day-to-day lead tasks for 10-12 agents including approving exceptions, editing responses, managing queue assignments, and noting gaps in training and knowledge.
  • Serve as an escalation point to agents regarding member issues, and determine which concerns should be raised to BOTM team members.
  • Support Customer Service Manager by maintaining, updating, and improving the agent knowledge base with new articles for launches and releases.
  • Conduct in depth analysis and effectively communicate key information to BOTM stakeholders in daily, weekly, and monthly reports.
  • Oversee dispute resolution by maintaining SOPs, and regularly reporting findings and results.
  • Conduct root cause analyses on member-reported bugs.
  • Propose process changes backed up by data.
 

About you… 

  • 1-3 years of experience in a Customer Service agent or adjacent role required.
  • Excellent time management and organizational skills. 
  • Excellent ability to deal with challenging situations. 
  • Proactive and resourceful with the ability to juggle multiple projects at once and prioritize urgent vs. important tasks. 
  • Strong written communication skills; possessing a high attention to detail when it comes to formatting and accuracy.
  • Curious-minded and passionate about getting to the root of issues.
  • Ability to effectively communicate with stakeholders outside of customer service.
  • Ability to conduct data analysis and synthesize information. 
  • Interested in commercial fiction and/or ecommerce.
  • Experience creating decks and memos is a plus.
  • Experience with Zendesk is a plus.
  • Previous management experience of agents is a plus.
Salary Range: $67,000 - $75,000

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