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Customer Experience Associate Jobs in Detroit, MI

Go Rentals

Guest Experience Associate

Detroit, MI

$19/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... Experience in sales and customer service * Must be 21 years of age or older * Excellent ...

Hertz

Customer Service Associate

Detroit, MI · On-site

$17/hr

The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent ...

ymcadetroit

Member Experience Associate

Detroit, MI · On-site

Employee Assistance Program & Retirement Plan General Function The Member Experience Associate will ... Experience in customer service, preferably in a busy atmosphere, and typing knowledge * Strong ...

ymcadetroit

Member Experience Associate

Detroit, MI · On-site

Employee Assistance Program & Retirement Plan General Function The Member Experience Associate will ... Experience in customer service, preferably in a busy atmosphere, and typing knowledge * Strong ...

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All JobsCustomer Experience Associate JobsCustomer Experience Associate Jobs in Detroit, MI

Customer Experience Associate information

See Detroit, MI salary details

$9

$16

$22

How much do customer experience associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer experience associate in Detroit, MI is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.38 per hour, depending on experience, location, and employer.

What is a customer experience associate?

A customer experience associate ensures that customers who interact with the company’s products or services have a positive experience. You find customer experience associates in a variety of settings, such as retail stores, tourist locations like campgrounds and wineries, and health care supply companies. As a customer experience associate, your job duties include greeting guests, helping them find products, learning what they are looking for in a service, or resolve a complaint. To become a customer experience associate, you need a high school diploma or equivalent and a friendly, outgoing demeanor.

What are the key skills and qualifications needed to thrive as a customer experience associate, and why are they important?

To thrive as a Customer Experience Associate, you need strong communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, helpdesk software, and sometimes certifications like CXPA are typically beneficial. Active listening, patience, and adaptability are soft skills that help you exceed customer expectations and resolve issues effectively. These skills and qualities are crucial for building positive customer relationships, ensuring satisfaction, and supporting business retention goals.

What are some common challenges customer experience associates face, and how can they effectively handle them?

Customer Experience Associates often encounter challenges such as managing difficult customer interactions, adapting to rapidly changing product information, and balancing multiple tasks simultaneously. Success in this role requires patience, strong communication skills, and the ability to remain calm under pressure. Leveraging available resources—such as updated knowledge bases, support from teammates and supervisors, and ongoing training—helps associates resolve issues efficiently and maintain a positive customer experience. Regular feedback sessions and collaboration with other departments also enable associates to stay informed and improve their service.
More about Customer Experience Associate jobs

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For Customer Experience Associate jobs in Detroit, MI, the most frequently searched job titles are:

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What cities near Detroit, MI are hiring for Customer Experience Associate jobs?

Cities near Detroit, MI with the most Customer Experience Associate job openings:

Customer Experience Associate jobs near you
Infographic showing various Customer Experience Associate job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Member Experience Associate

YMCA of Metropolitan Detroit

Royal Oak, MI • On-site

Other

Re-posted 14 days ago

YMCA Of Metropolitan Detroit rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

232nd of 786 rated non-profit organizations

Job description

The YMCA of Metropolitan Detroit is a non-profit organization dedicated to strengthening the foundation of community through youth development, healthy living, and social responsibility. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you'll discover more than just a job-you'll enjoy a career with the chance to make a lasting difference in the lives of those around you.
FIND A CAREER THAT MAKES A DIFFERENCEWITH A JOB AT THE Y!
Now Hiring Part-Time Member Experience Associates at the South Oakland Family YMCA
YMCA Employee Benefits

  • FREE Family Membership & Discounted Access to Programs
  • Flexible Scheduling
  • Family-friendly Work Environment
  • Employee Assistance Program & Retirement Plan
General Function
The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.
Education/Experience/Training/Certifications
  • At minimum, a high school diploma or equivalent (18+ years of age)
  • Experience in customer service, preferably in a busy atmosphere, and typing knowledge
  • Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
Job Duties & Responsibilities
  • Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
  • Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
  • Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
  • Performs other assigned duties as directed by Supervisor
Abilities & Skills
  • Ability to participate in all physical aspects of the position.
  • Ability to sit and stand from a seated position when interacting with members.

For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).
The YMCA of Metropolitan Detroit ("YMCA") is an equal opportunity employer and seeks to be an inclusive and welcoming environment for all. The YMCA does not discriminate in recruitment, hiring or other terms or conditions of employment on the basis of race, color, gender, gender identity, sex, age, religion, national origin, genetic information, ethnicity, height, weight, marital status, sexual orientation, disability, military status or application or any other basis protected by state, federal or other applicable law.
The YMCA of Metropolitan Detroit is committed to ensuring the safety and well-being of children in our programs. We hold all staff, regardless of position, to the highest possible standards. We require all staff to be screened regularly and sign a code of conduct. All staff will be monitored when interacting with
program participants. We take any inappropriate interactions between program
participants and with staff very seriously and will fully cooperate with
authorities in any case of abuse.

What YMCA Of Metropolitan Detroit employees say

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