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Customer Experience Associate I Jobs in Ohio (NOW HIRING)

Cleveland Kitchen

Customer Experience Associate

Cleveland, OH · On-site

$16 - $21.25/hr

Consumer Experience Associate -- Part-Time Location: Cleveland, Ohio Hours: Approximately [6-10] ... Previous experience in customer service, hospitality, community management, social media, or a ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

THE DIFFERENCE YOU WILL MAKE Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our t eam as a Customer Experience Associate in the Paper & Forest Products ...

Millcraft

Customer Experience Associate

Cincinnati, OH · On-site

$15.75 - $21/hr

THE DIFFERENCE YOU WILL MAKE Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Associate in the Paper amp; Forest ...

Millcraft

Customer Experience Associate

Cincinnati, OH · On-site

$15.75 - $21/hr

THE DIFFERENCE YOU WILL MAKE Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Associate in the Paper & Forest Products ...

Millcraft

Customer Experience Associate

Independence, OH · On-site

$16 - $21.50/hr

THE DIFFERENCE YOU WILL MAKE Millcraft Paper Company is seeking a highly motivated and customer-centric individual to join our t eam as a Customer Experience Associate in the Paper amp; Forest ...

RH

Customer Experience Associate, Luxury

West Jefferson, OH · On-site

$14.50 - $20/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

THRIVE MASTER

Member Experience Associate

Columbus, OH · On-site

$16/hr

The Member Experience Associate (MEA) plays a crucial role in ensuring that gym members and guests ... Providing Excellent Customer Service: Greet and assist members and guests warmly and professionally ...

RH

Associate, Customer Experience

Jefferson, OH · On-site

$19 - $31/hr

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are ...

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All JobsCustomer Experience Associate I JobsCustomer Experience Associate I Jobs in Ohio

Customer Experience Associate I information

What does a Customer Experience Associate I do?

A Customer Experience Associate I is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with the company's products or services. They typically handle customer communication through various channels such as phone, email, or chat. Their role involves providing information, troubleshooting problems, and escalating complex issues when necessary. The goal is to ensure customer satisfaction and foster loyalty to the brand.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate I?

To thrive as a Customer Experience Associate I, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is usually required. Active listening, patience, and a positive attitude are standout soft skills in this role. These skills and qualities are critical for ensuring customer satisfaction, resolving issues efficiently, and building customer loyalty.

How does a Customer Experience Associate I typically collaborate with other departments to resolve customer issues?

Customer Experience Associate I professionals often serve as a bridge between customers and internal teams such as technical support, sales, or billing. When faced with complex customer inquiries, they coordinate with these departments to gather accurate information and ensure timely resolutions. Effective communication and documentation are essential, as associates must relay updates to customers while advocating for their needs internally. This collaborative environment not only resolves issues efficiently but also provides opportunities for associates to learn about other functions within the company.

What cities in Ohio are hiring for Customer Experience Associate I jobs?

Cities in Ohio with the most Customer Experience Associate I job openings:

Customer Experience Associate I jobs near you
Infographic showing various Customer Experience Associate I job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Customer Experience Associate

McCluskey Automotive

Cincinnati, OH • On-site

$15.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

The  Customer Experience Associate is responsible for delivering an exceptional post‑purchase customer experience by onboarding customers to their new GM vehicles and connected technologies. This role serves as a product and technology specialist, helping customers personalize their vehicles, understand advanced features, and fully utilize GM connected services such as OnStar, Super Cruise, and the myGM mobile apps. The Customer Experience Associate works closely with Sales and Service teams to build long‑term customer relationships and improve customer satisfaction scores.
 
 
JOB TITLE:       Customer Experience Associate
REPORTS TO:  Customer Experience Manager
LOCATION:       Kings Auto Mall Location – Cincinnati, OH
SCHEDULE:     Sunday - 10am-6pm 
                          Monday - 12pm-9pm
                          Tuesday - 12pm-9pm
                          Wednesday - 12pm-9pm 
                          Saturday - 9am-6pm 
 
 
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:    
 
Customer Vehicle Delivery & Orientation
  • Conduct thorough new‑vehicle deliveries, explaining vehicle features, controls, and technology
  • Demonstrate infotainment systems, navigation, driver‑assistance features, and safety technologies
  • Assist customers with smartphone pairing (Apple CarPlay / Android Auto)
Connected Services & Technology Setup
  • Enroll customers in OnStar, Super Cruise, and GM Connected Services
  • Assist with setup and education of the myChevrolet, myGMC, or myBuick mobile apps
  • Explain features such as remote start, vehicle diagnostics, location services, and subscription options
Vehicle Personalization
  • Customize vehicle settings to meet customer preferences, including:
    • Driver profiles
    • Seat and mirror memory
    • Climate control settings
    • Display and lighting preferences
Accessories Consultation & Installation Coordination
  • Review available GM accessories with customers based on their vehicle and lifestyle needs
  • Educate customers on accessory benefits, function, and compatibility
  • Coordinate with Sales, Parts, Vendors, and Service departments to schedule accessory installation
  • Ensure accurate communication and follow‑through on accessory requests
Customer Follow‑Up & Support
  • Serve as the primary post‑delivery contact for technology and personalization questions
  • Conduct follow‑up calls or appointments to ensure customer satisfaction
  • Assist with basic troubleshooting or connect customers with the appropriate department when needed
  • Administer the McCluskey M‑Bucks Rewards Program by assisting customers with account creation, providing rewards balance updates, and collaborating with the M‑Bucks coordinator to resolve program-related issues.
Product & Technology Expertise
  • Maintain up‑to‑date knowledge of GM vehicles, accessories, software updates, and new technology features
  • Serve as a technology and personalization resource for Sales and Service teams
  • Participate in GM training programs as required
 
                                                                                                                                                                        
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

Required
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Comfortable using technology, mobile apps, and infotainment systems
  • Ability to explain technical and product information clearly and professionally
Preferred
  • Automotive, retail, hospitality, or customer‑facing technology experience
  • Familiarity with GM vehicles, accessories, or connected services
  • Strong organizational and follow‑up skills
Skills & Competencies
  • Customer‑focused mindset
  • Strong presentation and interpersonal skills
  • Organizational and coordination abilities
  • Attention to detail
  • Ability to work collaboratively across departments
Work Environment & Schedule
  • Dealership showroom, delivery bays, and service areas
  • Evening and weekend availability required based on dealership hours

HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
 
  • Medical, dental, and vision benefits  
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with conditional employer match after 6 months of employment
  • Growth potential
  • Automotive discounts
 
 
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. posting.
 
 
 
 

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