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Customer Experience Associate I information

What does a Customer Experience Associate I do?

A Customer Experience Associate I is responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience with the company's products or services. They typically handle customer communication through various channels such as phone, email, or chat. Their role involves providing information, troubleshooting problems, and escalating complex issues when necessary. The goal is to ensure customer satisfaction and foster loyalty to the brand.

What are the key skills and qualifications needed to thrive as a Customer Experience Associate I?

To thrive as a Customer Experience Associate I, you need strong communication skills, basic problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is usually required. Active listening, patience, and a positive attitude are standout soft skills in this role. These skills and qualities are critical for ensuring customer satisfaction, resolving issues efficiently, and building customer loyalty.

How does a Customer Experience Associate I typically collaborate with other departments to resolve customer issues?

Customer Experience Associate I professionals often serve as a bridge between customers and internal teams such as technical support, sales, or billing. When faced with complex customer inquiries, they coordinate with these departments to gather accurate information and ensure timely resolutions. Effective communication and documentation are essential, as associates must relay updates to customers while advocating for their needs internally. This collaborative environment not only resolves issues efficiently but also provides opportunities for associates to learn about other functions within the company.

What cities in Colorado are hiring for Customer Experience Associate I jobs?

Cities in Colorado with the most Customer Experience Associate I job openings:

Customer Experience Associate I jobs near you
Infographic showing various Customer Experience Associate I job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution.

Customer Experience Associate (New Grad)

Robinhood

Denver, CO • On-site

$21.30 - $25/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Assist customers through chat, email, and phone channels by providing guidance on financial topics and platform features.

  • Identify and communicate opportunities for improving customer service based on feedback and interaction trends.

  • Develop proficiency in Robinhood's products and financial concepts to better support customer inquiries.

Robinhood rating

9.3

Company rating: 9.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.
We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features.
Location & Schedule
  • Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week.
  • Shift Details: This position follows a 24/7 service model.
What you'll do
  • Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools.
  • Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends.
  • Grow your financial services expertise as you develop deep proficiency in Robinhood's products and a range of financial concepts.
  • Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment.
What you bring
  • A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills.
  • Excellent written and verbal communication skills with the ability to explain complex topics clearly.
  • Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels.
  • Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback.
  • Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges.
  • Experience working in a customer support environment is preferred. A Bachelor's degree or prior experience in the financial services industry is a plus.
  • Ability to work the required shift for a 24/7 model
What we offer
  • Challenging, high-impact work to grow your career
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • Exceptional office experience with catered meals, events, and comfortable workspaces.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly range for this role is based on the location where the work will be performed and is aligned to one of 2 compensation zones. This role is also eligible to participate in a Robinhood bonus plan.
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$21.30-$25 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$20.40-$24 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

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