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Customer Escalation Representative Jobs (NOW HIRING)

Dexian

Sr. Escalations Representative 3

Sioux Falls, SD · On-site

$25 - $26/hr

Job Title: Sr. Escalations Representative 3 Location: Sioux Falls SD 57104 United States Duration ... escalation skills, with the ability to assist upset customers and resolve complex issues ...

TEKsystems

Escalations Representative 3

Shoreview, MN · Hybrid

$25/hr

... customers over the phone (expect 5+ high level escalation calls per day) Ability to communicate effectively through writing and emails. Ability to follow Policy + Procedures to execute tasks ...

TEKsystems

Escalations Representative 3

Shoreview, MN · Hybrid

$25/hr

... customers over the phone (expect 5+ high level escalation calls per day) Ability to communicate effectively through writing and emails. Ability to follow Policy + Procedures to execute tasks ...

TEKsystems

Escalation Specialist

San Antonio, TX · Hybrid

$25/hr

Escalations Representatives will then take control of complaints after intake team completes ... Team members will be responsible for handling outbound/inbound calls to customers who have an ...

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How much do customer escalation representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer escalation representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer escalation representative do?

A Customer Escalation Representative is responsible for handling complex or unresolved customer issues that have been escalated from frontline support teams. They work to address high-priority complaints, provide solutions, and ensure customer satisfaction by investigating problems thoroughly and communicating effectively. Their goal is to resolve issues efficiently, maintain positive customer relationships, and prevent future problems by identifying trends and recommending improvements. This role often requires strong problem-solving, communication, and conflict resolution skills.

How does a customer escalation representative typically collaborate with other departments to resolve complex issues?

Customer Escalation Representatives often work closely with teams such as technical support, product development, and account management to resolve customer concerns that require specialized knowledge or authority. Collaboration might involve gathering detailed information from the customer, coordinating with technical experts to troubleshoot issues, and communicating updates to both the customer and internal stakeholders. This cross-functional teamwork ensures that escalated issues are resolved efficiently and customers receive comprehensive solutions. Building strong relationships with colleagues in other departments is key to success in this role.

What are the key skills and qualifications needed to thrive as a customer escalation representative, and why are they important?

To thrive as a Customer Escalation Representative, you need strong problem-solving abilities, deep product or service knowledge, and experience in customer service, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help you stand out in this role. These skills and qualities are crucial for resolving complex customer issues effectively and maintaining brand reputation.

What is the difference between Customer Escalation Representative vs Customer Service Associate?

AspectCustomer Escalation RepresentativeCustomer Service Associate
CredentialsHigh school diploma; experience in conflict resolutionHigh school diploma or equivalent; basic customer service skills
Work EnvironmentHandling complex issues, often in a call center or support teamResponding to general customer inquiries, in retail or call centers
Employer & IndustryTech, telecom, retail companiesRetail, hospitality, telecom, and service industries

The Customer Escalation Representative focuses on resolving complex or escalated customer issues, often requiring specialized problem-solving skills. In contrast, the Customer Service Associate handles routine inquiries and provides general support. Both roles are essential in customer support teams but differ in complexity and scope.

Is remote customer escalation representative a stressful job?

A remote customer escalation representative often handles complex or dissatisfied customer issues, which can be stressful due to high emotional demands and the need for strong communication skills. The role requires patience, problem-solving abilities, and the ability to manage difficult interactions, but workload and company support can influence stress levels.
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Customer Escalation Representative jobs near you

Customer Service Representative | Billing Support

Customer Operations

Fond Du Lac, WI • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 6 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.


Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

#LI-MH1
CCS114 2026-80284 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient
Employment Type: Full Time

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