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Customer Escalation Representative Jobs (NOW HIRING)

Wells Fargo

Escalations Representative

Roanoke, VA · On-site

$15.75 - $19.50/hr

Support internal and external customers with inquiries and complaints regarding financial products ... There is emphasis on proactive monitoring, governance, risk identification and escalation, as well ...

Collabera

Customer Service Specialist

Roanoke, VA · Hybrid

$23/hr

Escalations Representative 2 ( Customer Service Specialist ) * Industry: Banking/Financial Services * Job duration: 12 months ( Possible Extension/Conversion ) * Location: Roanoke, VA 24019 ( Hybrid ...

Collabera

Customer Service Specialist

Roanoke, VA · On-site

$23/hr

Escalations Representative 2 (Customer Service Specialist) Industry: Banking/Financial Services Job duration: 12 months (Possible Extension/Conversion) Location: Roanoke, VA 24019 (Hybrid post ...

Collabera

Customer Service Specialist

Roanoke, VA · On-site

$23/hr

Escalations Representative 2 (Customer Service Specialist) Industry: Banking/Financial Services Job duration: 12 months (Possible Extension/Conversion) Location: Roanoke, VA 24019 (Hybrid post ...

Petco Health and Wellness

Vetco Escalations Representative

$16.50 - $22.25/hr

Petco Customer Support Representative Want to help pets live their best lives? We're proud to be ... Responds to escalated customer and call center agent inquiries on prescription issues, missing or ...

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Customer Escalation Representative information

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How much do customer escalation representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer escalation representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer escalation representative do?

A Customer Escalation Representative is responsible for handling complex or unresolved customer issues that have been escalated from frontline support teams. They work to address high-priority complaints, provide solutions, and ensure customer satisfaction by investigating problems thoroughly and communicating effectively. Their goal is to resolve issues efficiently, maintain positive customer relationships, and prevent future problems by identifying trends and recommending improvements. This role often requires strong problem-solving, communication, and conflict resolution skills.

How does a customer escalation representative typically collaborate with other departments to resolve complex issues?

Customer Escalation Representatives often work closely with teams such as technical support, product development, and account management to resolve customer concerns that require specialized knowledge or authority. Collaboration might involve gathering detailed information from the customer, coordinating with technical experts to troubleshoot issues, and communicating updates to both the customer and internal stakeholders. This cross-functional teamwork ensures that escalated issues are resolved efficiently and customers receive comprehensive solutions. Building strong relationships with colleagues in other departments is key to success in this role.

What are the key skills and qualifications needed to thrive as a customer escalation representative, and why are they important?

To thrive as a Customer Escalation Representative, you need strong problem-solving abilities, deep product or service knowledge, and experience in customer service, often supported by a relevant degree or training. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Exceptional interpersonal skills, patience, and conflict resolution abilities help you stand out in this role. These skills and qualities are crucial for resolving complex customer issues effectively and maintaining brand reputation.

What is the difference between Customer Escalation Representative vs Customer Service Associate?

AspectCustomer Escalation RepresentativeCustomer Service Associate
CredentialsHigh school diploma; experience in conflict resolutionHigh school diploma or equivalent; basic customer service skills
Work EnvironmentHandling complex issues, often in a call center or support teamResponding to general customer inquiries, in retail or call centers
Employer & IndustryTech, telecom, retail companiesRetail, hospitality, telecom, and service industries

The Customer Escalation Representative focuses on resolving complex or escalated customer issues, often requiring specialized problem-solving skills. In contrast, the Customer Service Associate handles routine inquiries and provides general support. Both roles are essential in customer support teams but differ in complexity and scope.

Is remote customer escalation representative a stressful job?

A remote customer escalation representative often handles complex or dissatisfied customer issues, which can be stressful due to high emotional demands and the need for strong communication skills. The role requires patience, problem-solving abilities, and the ability to manage difficult interactions, but workload and company support can influence stress levels.
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Customer Escalation Representative jobs near you
Infographic showing various Customer Escalation Representative job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative | Billing Support (Bilingual)

Mcallen, TX • On-site

Customer Operations
See more jobs at Customer Operationsexternal

$15.25 - $20.75/hr

Other

Re-posted 15 days ago

Job description

Customer Service Representative

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Bilingual in English/Spanish

Preferred Qualifications

  • Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills : MS Office, computer skills, typing
  • Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Apply