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Customer Enrollment Associate Jobs in Montclair, NJ

Essen Medical Associates

Enrollment Manager

Bronx, NY · On-site

Deep understanding of both inbound customer service and outbound patient/prospect engagement methodologies. * Knowledge of patient eligibility, insurance verification, and enrollment processes.

Essen Medical Associates

Enrollment Manager

Bronx, NY · On-site

$80K - $90K/yr

Deep understanding of both inbound customer service and outbound patient/prospect engagement methodologies. * Knowledge of patient eligibility, insurance verification, and enrollment processes.

Essen Medical Associates

Enrollment Manager

Bronx, NY

$80K - $90K/yr

Deep understanding of both inbound customer service and outbound patient/prospect engagement methodologies. * Knowledge of patient eligibility, insurance verification, and enrollment processes.

Doral Health & Wellness

Be Seen First

Spanish-speaking Health Home Enrollment Specialist

Brooklyn, NY · On-site

$23 - $25/hr

Provide excellent customer service while addressing patient and family questions. * Track ... Associate's or Bachelor's degree in health, business, or related field preferred. * Prior ...

Con Edison

Clean Energy Data Specialist

Spring Valley, NY · On-site

$90 - $120/hr

... customers for enrollment, and turn charging behavior data into actionable insights. This is a ... Associate's Degree and four years of relevant work experience Preferred Education/Experience

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All JobsCustomer Enrollment Associate JobsCustomer Enrollment Associate Jobs in Montclair, NJ

Customer Enrollment Associate information

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How much do customer enrollment associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer enrollment associate in Montclair, NJ is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $19.62 per hour, depending on experience, location, and employer.

What is a customer enrollment associate?

Customer Enrollment Associates are professionals responsible for guiding new customers through the enrollment or onboarding process for a company's products or services. They verify customer information, explain enrollment steps, answer questions, and ensure all forms and documentation are completed accurately. Their goal is to make the enrollment experience smooth and efficient, addressing any concerns and providing excellent customer service. These associates often work in industries like healthcare, insurance, financial services, or utilities.

What are the key skills and qualifications needed to thrive as a customer enrollment associate, and why are they important?

To thrive as a Customer Enrollment Associate, you need strong interpersonal skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and data entry systems is typically required. Outstanding communication, patience, and problem-solving abilities help you connect with customers and resolve issues efficiently. These skills are essential for accurately enrolling customers, ensuring satisfaction, and maintaining smooth workflow in a competitive service environment.

What are some common challenges faced by customer enrollment associates, and how can they be successfully managed?

Customer Enrollment Associates often encounter challenges such as handling a high volume of inquiries, addressing customer concerns efficiently, and ensuring accurate data entry during the enrollment process. To manage these challenges, it's important to develop strong organizational skills, maintain clear communication, and stay updated on enrollment procedures and product offerings. Collaboration with team members and utilizing available support resources can also greatly improve efficiency and customer satisfaction.

What is the difference between Customer Enrollment Associate vs Customer Service Representative?

AspectCustomer Enrollment AssociateCustomer Service Representative
Primary RoleAssist customers with enrollment processes, onboarding, and account setupHandle customer inquiries, provide support, and resolve issues
Required SkillsCommunication, data entry, knowledge of enrollment proceduresCommunication, problem-solving, product knowledge
Work EnvironmentOffice or call center, focused on onboardingCall center, retail, or office, focused on ongoing support
Common CertificationsCustomer service or enrollment-related certificationsCustomer service certifications often preferred

While both roles involve customer interaction, the Customer Enrollment Associate primarily focuses on guiding new customers through enrollment and onboarding processes. In contrast, the Customer Service Representative handles ongoing support and issue resolution. Both roles require strong communication skills and customer service experience, but their core responsibilities differ in focus and scope.

What cities near Montclair, NJ are hiring for Customer Enrollment Associate jobs?

Cities near Montclair, NJ with the most Customer Enrollment Associate job openings:

Customer Enrollment Associate jobs near you

Enrollment Sales Specialist (House Calls)

Essen Medical Associates

Bronx, NY • On-site

$18 - $20/hr

Full-time

Medical

Re-posted 9 days ago

Essen Health Care rating

4.6

Company rating: 4.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview
Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state's most vulnerable and underserved residents.
Founded in 1999, we've grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women's health to endocrinology and psychiatry.
We also provide nursing home support, care management services, and in-home medical services through our House Calls Division, Intention Health Care and facilitate smooth transitions between care settings including telehealth, in-person medical visits, and home care through Intention Health Care. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.
We're looking for talented, motivated individuals to join our growing team. Whether you're a medical provider, administrator, or operations professional, there's a career here for you. Join us in making a real difference in the health of our community.
Job Summary
The Enrollment Sales Specialist for Healthcare House Calls plays a critical role in assisting patients with the enrollment process for enhanced house call services. This role is responsible for explaining the benefits of care management programs to patients, answering questions about their benefits, processing enrollment forms, and ensuring that patients receive the care they need at home. The specialist will coordinate with healthcare providers and patients' families to ensure that all necessary documentation is completed accurately and efficiently for seamless service delivery.
Responsibilities
Patient Enrollment and Registration:
  • Guide patients through the enrollment process for house call services, ensuring that all required information is collected accurately.
  • Assist patients in completing necessary paperwork for house call healthcare services, including consent forms, insurance details, and personal information.
  • Input and maintain accurate patient data in the system (e.g., Electronic Health Records - EHR).

Patient Communication and Support:
  • Encourage patients to enroll in programs that can improve their health outcomes.
  • Act as the main point of contact for patients inquiring about enrollment and eligibility for house call services.
  • Inform patients about their coverage options, benefits, and potential out-of-pocket costs for house call services.
  • Provide clear instructions to patients regarding any necessary follow-up or documentation.

Collaboration with Healthcare Providers:
  • Work closely with house call healthcare teams (nurses, doctors, and other medical professionals) to ensure accurate documentation of patient enrollment and insurance information.
  • Ensure that all enrolled patients are properly scheduled for house calls in alignment with their care plans.

Compliance and Documentation:
  • Ensure all documentation is compliant with healthcare regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and other federal/state healthcare policies.
  • Maintain accurate and up-to-date records for all patients receiving house call services.
  • Ensure proper processing of claims related to house call services.

$18-$22 an hour plus bonuses
Qualifications
  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Experience in healthcare administration, enrollment services, or customer service, or sales/outreach (preferably in a home health, house calls, or outpatient setting).
  • Technical Skills: Familiarity with electronic health records (EHR) systems and healthcare software is a must. Proficiency in Microsoft Office and other office tools.
  • Knowledge: Understanding of healthcare and health insurance terminology (including Medicare, Medicaid, and private insurance).
  • Communication Skills: Excellent verbal and written communication skills to interact with patients, healthcare teams, and insurance providers.
  • Attention to Detail: Strong attention to detail and accuracy in processing enrollment data and insurance information.
  • Problem Solving: Ability to address patient concerns and resolve issues effectively.
  • Customer Service: Strong customer service skills, particularly in assisting elderly or homebound patients.

Preferred Skills:
  • Experience with home healthcare services or house calls.
  • Knowledge of Medicare, Medicaid, and commercial insurance policies for home health services.
  • Bilingual in Spanish speaking.

Equal Opportunity Employer
Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.

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