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Customer Engineer Intern Jobs in Amherst, MA (NOW HIRING)

As an Automation Engineering Intern at Cytiva (a Danaher company), you would help improve our ... Cytiva, a Danaher company, is a global life sciences leader supporting customers in discovering and ...

Digital Analyst Internships

Springfield, MA ยท On-site

$98K - $116K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... As a Digital Analyst Intern, you'll work alongside a talented team focused on enhancing the digital ...

Digital Analyst Internships

Springfield, MA

$98K - $116K/yr

About Digital Analyst Roles at Danaher Are you passionate about data, customer experience, and ... As a Digital Analyst Intern, you'll work alongside a talented team focused on enhancing the digital ...

Customer Engineer Intern information

What are the key skills and qualifications needed to thrive as a customer engineer intern?

To thrive as a Customer Engineer Intern, you need a basic understanding of computer science, troubleshooting, and customer service, often supported by coursework in IT or engineering. Familiarity with cloud platforms, operating systems, and ticketing systems like ServiceNow or Jira is commonly expected. Strong communication, problem-solving, and a collaborative attitude help you stand out in this client-facing role. These skills are crucial for effectively resolving technical issues and ensuring positive customer experiences in a fast-paced environment.

What does a customer engineer intern do?

A Customer Engineer Intern supports customer-facing technical teams by assisting with troubleshooting, deploying, and maintaining products or services for clients. They often work alongside experienced engineers to resolve technical issues, provide product demonstrations, and help customers implement solutions. The role provides hands-on experience with real-world technical challenges and helps interns develop communication and problem-solving skills in a professional environment.

What types of projects and responsibilities can a customer engineer intern expect during their internship?

As a Customer Engineer Intern, you can expect to work on a mix of technical support tasks, customer-facing projects, and internal process improvements. Typical responsibilities include assisting with troubleshooting client issues, collaborating with engineering teams to resolve technical challenges, and helping to implement solutions for customer environments. You'll also likely participate in documentation efforts and shadow experienced engineers during customer meetings or demos. This hands-on experience offers valuable exposure to both technical and client interaction skills, preparing you for future roles in technical consulting or customer engineering.

What is the difference between Customer Engineer Intern vs Customer Support Specialist?

AspectCustomer Engineer InternCustomer Support Specialist
Required CredentialsEnrolled in or recent graduate of a technical degree (e.g., Computer Science, Engineering)High school diploma or equivalent; some technical knowledge preferred
Work EnvironmentHands-on technical environment, assisting with product deployment and troubleshootingCustomer service-focused, handling inquiries and resolving issues via phone, email, or chat
Employer & Industry UsageTech companies, especially in cloud, software, or hardware sectorsBroadly used across tech, telecom, and service industries

The Customer Engineer Intern role is more technically focused, involving hands-on support and deployment tasks, often requiring relevant technical coursework or education. In contrast, the Customer Support Specialist primarily handles customer inquiries and troubleshooting through communication channels. Both roles serve customers but differ in technical depth and work environment.

What job categories do people searching Customer Engineer Intern jobs in Amherst, MA look for? The top searched job categories for Customer Engineer Intern jobs in Amherst, MA are:
What cities near Amherst, MA are hiring for Customer Engineer Intern jobs? Cities near Amherst, MA with the most Customer Engineer Intern job openings:

Product Development Intern: Material Science (Part Time)

FG Clean Wipes

Chicopee, MA โ€ข On-site

Other

Posted 5 days ago


Job description

Product Development Intern

We are seeking a motivated Product Development Intern to join our team, supporting new product development and continuous improvement initiatives for cleanroom wipes that are used in critical contamination environments such as pharmaceutical and biomedical device manufacturing. As an intern, you'll dive into the world of product development, gaining hands-on experience with product development and commercialization at our Chicopee, MA site. The successful candidate will learn how to build and interpret product engineering bills of materials, and support product quality change processes.

Responsibilities

Build and maintain engineering bills of materials (BOMs), while coordinating with Production to ensure accurate documentation.

Refine material specifications with input from Quality, Production & Purchasing.

Communicate with 3rd party testing labs for new product development testing.

Participate in team meetings and contribute ideas for improving processes.

Improve sample library, identifying and organizing materials.

Support cost optimization projects without compromising product quality, safety, or performance.

Follow all safety protocols and maintain a clean, organized work environment.

Attend material sourcing meetings alongside the Product Development Manager.

Assist with additional tasks and projects as assigned by the Product Development Manager.

Minimum Qualifications

Education

Currently enrolled or recently graduated from Textiles, Material Science, or Polymer Science program.

Academic Standing

Minimum 3.0 GPA (or equivalent).

Technical Aptitude

Basic understanding of nonwoven/textile materials manufacturing (coursework acceptable).

Knowledge of or experience with material characterization techniques.

Proficiency with Excel, PowerPoint and Word and Teams preferred.

Communication

Clear written and verbal skills for documenting findings and the ability to work across functions and with external partners.

Safety Awareness

Ability to follow site safety protocols.

Desired Skills & Attributes

Strong analytical and problem-solving skills โ€“ can interpret data and translate it into actionable solutions.

Proactive learner โ€“ able to conduct research independently and willing to ask questions.

Team player โ€“ comfortable collaborating with Production, Operations, Sales and Customer Service teams.

Timeโ€‘management โ€“ ability to manage multiple tasks and meet deadlines.

What You'll Gain

**Practical Experience** with industry ERP system and realโ€‘world product development documentation.

**Understanding** of how product development, production/operations, quality and sales work cross-functionally to deliver quality products.

**Mentorship** from Product Development Manager, with opportunities for networking within the company.

**Professional Development** of teamwork, leadership, analytical, & strategic thinking skills.

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates. Over 80 percent of the Company's revenue comes from replacement / consumable products, many of which are specified into customer's products or processes. With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.