Customer Engineer I Jobs (NOW HIRING)

Our organization specializes in the design, production, and maintenance of essential infrastructure technologies that support critical applications across data centers, communication networks, and various commercial and industrial settings. We proudly serve as a reliable service provider for over 70% of Fortune 500 companies, including leading data centers and cloud service providers.

Why Our Organization is Ideal for Field Service Professionals:

• We are recognized as a frontrunner in Technology and Services, boasting an exceptional Customer Service and Safety culture.
• Our leadership team brings extensive hands-on experience in Field Service across multiple industries.
• We prioritize the technical and leadership development of our employees.
• Training is conducted at our advanced Training Academy or Regional Training Center, emphasizing immersive, practical learning experiences.
• We offer competitive benefits, including a company vehicle, smartphone, laptop, personal protective equipment (PPE), essential tools, a 401k plan, profit sharing, generous paid time off, and comprehensive medical, vision, and dental coverage.
• Our technical resources are abundant, featuring 24/7 Technical/Factory Support and online libraries filled with product documentation, work instructions, and troubleshooting guides.
• We are committed to fostering a strong work/life balance for all employees.
• We are an employer of choice for Veterans with technical expertise.

The Customer Engineer (CE) plays a crucial role in the installation, commissioning, and servicing—both scheduled and emergency—of Small to Large UPS, Power Distribution Units, and other Power Products, as well as Battery systems (ranging from 2-120KVA) managed by our organization. This position requires the establishment and maintenance of excellent relationships with customers, colleagues, sales representatives, and other relevant parties.

RESPONSIBILITIES:

ROLE

• Execute service tasks as assigned, adhering to company policies and procedures.
• Work effectively under direct supervision or independently, depending on training completion.
• Provide on-site and phone support to customers.
• Collaborate with Technical Support on any technical or procedural matters.
• Implement Field Change Notices according to established guidelines.
• Stay updated on Safety Bulletins, Safety Field Change Notices, and Service Tips.

SAFETY

• Operate safely in accordance with established safety guidelines.
• Maintain and operate the company vehicle in compliance with local laws and company policies.
• Wear appropriate PPE as required by company guidelines and job responsibilities.
• Follow work hours policy guidelines, including the “14 hours rule.”
• Complete all required safety training assignments on time.
• Adhere to customer-specific safety requirements when applicable.
• Report any work-related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Accurately complete administrative tasks (e.g., timecards, expense reports, mileage reports, service request closures, service reports) in line with company guidelines.
• Manage individual inventory and conduct cycle counts as per company policy.
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.) according to company policies.

CUSTOMER SATISFACTION

• Ensure effective communication with both internal and external customers.
• Provide estimated arrival times to customers when applicable.
• Accurately complete scheduled maintenance documentation and provide it to customers and the local office after each assignment.
• Aim to achieve a “first time fix” for all customer equipment.
• Maintain customer satisfaction rates in accordance with company standards.
• Participate in customer meetings as required.

PERFORMANCE

• Enhance productivity by combining service opportunities effectively.
• Complete all technical and administrative tasks efficiently and promptly.
• Make informed technical and commercial decisions under pressure.
• Assess site and equipment for appropriate billing status.
• Maintain a productive utilization rate in line with company guidelines.
• Conduct inventory cycle counts as per company policies.
• Adhere to the company dress code and safety regulations.
• Meet or exceed on-site response time requirements for each customer.
• Understand and comply with company startup and escalation processes.
• Maintain effective internal communication.

QUALIFICATIONS

Experience (one or more of the following):

• Preferred qualifications include ASEET or AMEET, or progress towards these.
• 4+ years of military experience in a related technical field.
• 2+ years of relevant industry experience.

Interpersonal and Administrative Skills:

• Communicate professionally and respectfully in both written and verbal forms.
• Effectively manage time by balancing technical and administrative tasks.
• Collaborate well with peers, customers, suppliers, and leadership.
• Complete administrative tasks (e.g., report writing, time entry, expense reporting, inventory counting) promptly.

Technical Skills:

• Conduct basic site evaluations, including environmental temperature and general operating conditions.
• Familiarity with electrical and electronic testing equipment and fundamentals.
• Follow written technical documentation (e.g., procedures and product manuals) to perform service tasks.
• Utilize basic repair techniques under directed supervision.
• Complete service tasks and restore units to full operational status under supervision.
• Summarize and report all work-related tasks in both written and verbal formats.
• Proficient in using personal computers and associated applications (e.g., Microsoft Office, company software).

WORKING CONDITIONS:

• Travel is a requirement of the position.
• Flexible scheduling is expected, including weekends, evenings, and holidays.
• A valid driver’s license is necessary.
• Due to the safety-sensitive nature of this role, candidates must successfully pass a drug test prior to employment. Additionally, a pre-employment background check and motor vehicle records check will be required.

PHYSICAL REQUIREMENTS:

While performing the duties associated with this role, the employee is regularly required to stand, walk, use hands and fingers to handle objects, tools, or components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and smell. The employee frequently needs to sit and may need to climb or balance. Specific vision abilities required for this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Note: Our organization is committed to making reasonable accommodations for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.