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Customer Engagement Associate Jobs in Ohio (NOW HIRING)

Variety Stores LLC

Customer Service Associate

Akron, OH

$13.50 - $18.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Columbus, OH · On-site

$14 - $19.25/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Canton, OH

$13.50 - $18.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Tiffin, OH

$12.75 - $17.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Medina, OH

$13 - $17.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Toledo, OH

$13 - $17.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Barberton, OH

$13.50 - $18.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Cleveland, OH

$14 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Mentor, OH

$13 - $18/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Canton, OH

$13.50 - $18.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Lancaster, OH

$13.25 - $18.25/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Grove City, OH

$13.50 - $18.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Gallipolis, OH

$13.25 - $18.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Cleveland, OH

$14 - $19.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Cleveland, OH

$14 - $19.50/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Warren, OH

$12.50 - $17.25/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

Variety Stores LLC

Customer Service Associate

Youngstown, OH

$13.75 - $18.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Provides customer engagement in positive and approachable manner. * Assists in maintaining a clean ...

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Showing results 21-40

All JobsCustomer Engagement Associate JobsCustomer Engagement Associate Jobs in Ohio

Customer Engagement Associate information

See Ohio salary details

$21.9K

$44.6K

$68.9K

How much do customer engagement associate jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer engagement associate in Ohio is $44,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $52,800.00 per year, depending on experience, location, and employer.

What is a customer engagement associate?

Customer Engagement Associates are professionals who interact with customers to enhance their experience, resolve inquiries, and build lasting relationships. They often handle communications across various channels such as phone, email, chat, or social media. Their main goal is to ensure customers are satisfied with products or services, and to represent the company in a positive manner. Customer Engagement Associates may also collect feedback and provide insights to help improve products or services. The role requires strong communication, problem-solving, and interpersonal skills.

What is the difference between Customer Engagement Associate vs Customer Service Representative?

AspectCustomer Engagement AssociateCustomer Service Representative
Primary FocusBuilding customer relationships, engagement, and loyaltyHandling customer inquiries, troubleshooting, and support
Skills & CredentialsCommunication, interpersonal skills, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentSales, marketing, or customer success teamsCall centers, support desks, retail
Industry UsageMarketing, retail, tech companiesRetail, telecom, banking

While both roles involve customer interaction, a Customer Engagement Associate focuses on fostering ongoing relationships and enhancing customer loyalty, often working proactively. In contrast, a Customer Service Representative primarily responds to customer inquiries and resolves issues reactively. Understanding these differences helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as a customer engagement associate, and why are they important?

To thrive as a Customer Engagement Associate, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, active listening, and a positive attitude help you build rapport with customers and resolve issues efficiently. These competencies ensure customer satisfaction, foster loyalty, and contribute to the company's reputation and success.

How does a customer engagement associate typically collaborate with other departments to enhance the customer experience?

Customer Engagement Associates frequently work closely with teams such as sales, marketing, and product support to ensure a seamless customer journey. They relay customer feedback to relevant departments, help coordinate outreach campaigns, and may participate in cross-functional meetings to discuss customer trends or challenges. This collaboration helps identify opportunities for improvement and ensures that the customer's voice is represented across the organization. Building strong relationships with internal teams is key to driving customer satisfaction and loyalty.
What are the most commonly searched types of Customer Engagement jobs in Ohio? The most popular types of Customer Engagement jobs in Ohio are:
What cities in Ohio are hiring for Customer Engagement Associate jobs? Cities in Ohio with the most Customer Engagement Associate job openings:
Customer Engagement Associate jobs near you
Infographic showing various Customer Engagement Associate job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,647 per year, or $21.5 per hour.

Customer Service Associate

Variety Stores LLC

Akron, OH

$13.50 - $18.50/hr

Full-time

Re-posted 8 days ago

Job description

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.

Summary

As a Big Lots Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.

• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.

• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

• Independently stocks shelves and recovers merchandise in the store.

• Accurately handles customer funds and processes transactions using the POS system.

• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.

• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions

•Retail store environment where extended periods of standing are required

•Retail store stockroom environment subject to fluctuations in temperature

•Frequent lifting and maneuvering of merchandise and displays.

•Exposure to dust and extreme temperatures while unloading trailers.

•Scheduled work hours may vary, to include evenings and weekends.

• Occasional use of ladders required.