Customer Data Platform Ownership * Own the strategy, roadmap, and operational health of the Customer Data Platform (CDP), including data ingestion, data quality, identity resolution, and profile ...
Customer Data Platform Ownership * Own the strategy, roadmap, and operational health of the Customer Data Platform (CDP), including data ingestion, data quality, identity resolution, and profile ...
Customer Data Strategy & Stewardship Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
Customer Data Strategy & Stewardship Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
Customer Data Strategy & Stewardship • Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
New
Customer Data Strategy & Stewardship • Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
New
Customer Data Strategy & Stewardship Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
Customer Data Strategy & Stewardship Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
Customer Data Strategy & Stewardship Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
Customer Data Strategy & Stewardship Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
Customer Data Platform Ownership * Own the strategy, roadmap, and operational health of the Customer Data Platform (CDP), including data ingestion, data quality, identity resolution, and profile ...
Customer Data Platform Ownership * Own the strategy, roadmap, and operational health of the Customer Data Platform (CDP), including data ingestion, data quality, identity resolution, and profile ...
Customer Master Data Manager
Waltham, MA · On-site
Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...
Customer Master Data Manager
Waltham, MA · On-site
Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...
Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...
Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...
Customer Data Strategy & Stewardship • Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
New
Customer Data Strategy & Stewardship • Serve as a subject matter expert (SME) for enterprise customer data concepts including customer identity, householding, customer hierarchies, contact data ...
New
SDMA is seeking a Customer Data Manager to join a highly skilled data-focused team responsible for enabling accurate, reliable, and integrated depot-level maintenance data across the F135 enterprise.
SDMA is seeking a Customer Data Manager to join a highly skilled data-focused team responsible for enabling accurate, reliable, and integrated depot-level maintenance data across the F135 enterprise.
Customer Success Manager, Customer Data Platform
New York, NY · On-site
$221K - $262K/yr
The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs ...
Customer Success Manager, Customer Data Platform
New York, NY · On-site
$221K - $262K/yr
The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs ...
Customer Success Manager, Customer Data Platform
$221K - $262K/yr
The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs ...
Customer Success Manager, Customer Data Platform
$221K - $262K/yr
The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs ...
The Customer Data and Journey Orchestration team is seeking a Customer Data Platform (CDP) Implementation Specialist, responsible for delivering new capabilities, datasets, and integrations within ...
The Customer Data and Journey Orchestration team is seeking a Customer Data Platform (CDP) Implementation Specialist, responsible for delivering new capabilities, datasets, and integrations within ...
Product Analyst Customer Data Orchestration
Columbus, OH · On-site
$73K - $107K/yr
This role will work closely with cross-functional teams--including marketing, technology, and analytics--to enhance digital marketing capabilities and deliver seamless, data-driven customer ...
Product Analyst Customer Data Orchestration
Columbus, OH · On-site
$73K - $107K/yr
This role will work closely with cross-functional teams--including marketing, technology, and analytics--to enhance digital marketing capabilities and deliver seamless, data-driven customer ...
Customer Data Services Specialist - EDI
$17.50 - $23/hr
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Data/EDI Specialist is a key member of the National ...
Customer Data Services Specialist - EDI
$17.50 - $23/hr
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Data/EDI Specialist is a key member of the National ...
Bridgestone in the United States is seeking a Product Manager to own and expand the customer data enrichment and activation platforms, aligning with the Customer 360 vision and strategy across ...
Bridgestone in the United States is seeking a Product Manager to own and expand the customer data enrichment and activation platforms, aligning with the Customer 360 vision and strategy across ...
Senior Manager, Customer Master Data Management (MDM) Location : St. Louis Park, MN (Hybrid, WFH 1 day per week) Job Type : Permanent Compensation : $125,000 - $175,000 + Bonus Industry: Electrical ...
Senior Manager, Customer Master Data Management (MDM) Location : St. Louis Park, MN (Hybrid, WFH 1 day per week) Job Type : Permanent Compensation : $125,000 - $175,000 + Bonus Industry: Electrical ...
Customer Success Manager, Customer Data Platform
New York, NY · On-site
$221K - $262K/yr
The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs ...
Quick apply
Customer Success Manager, Customer Data Platform
New York, NY · On-site
$221K - $262K/yr
The CSM drives expansion of data-driven use cases and up-sells platform products and features. In order to do so, the CSM should possess the ability to understand a customer's business needs ...
Intern - Customer Data Analytics
$14.25 - $19/hr
This position is responsible for updating all relevant data in the Quarterly Territory Profiles deck. DUTIES AND RESPONSIBILITIES: Territory Profiles * Manage the timely update of Quarterly Territory ...
Intern - Customer Data Analytics
$14.25 - $19/hr
This position is responsible for updating all relevant data in the Quarterly Territory Profiles deck. DUTIES AND RESPONSIBILITIES: Territory Profiles * Manage the timely update of Quarterly Territory ...
Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...
Customer Master Data Management - Establish the systems, processes, standards, and governance model for customer master data across the entire CareDx business, including commercial, revenue cycle ...
Customer Data information
What is the difference between Customer Data vs Customer Support Specialist?
| Aspect | Customer Data | Customer Support Specialist |
|---|---|---|
| Primary Role | Collecting, analyzing, and managing customer information | Assisting customers with inquiries, troubleshooting, and support |
| Required Skills | Data analysis, database management, attention to detail | Communication, problem-solving, customer service |
| Work Environment | Data teams, analytics departments, office settings | Customer service centers, call centers, office settings |
| Common Certifications | Data analysis certifications, CRM software training | Customer service certifications, communication skills training |
Customer Data professionals focus on managing and analyzing customer information to support marketing and business decisions, while Customer Support Specialists directly assist customers with their issues. Both roles are essential in customer-centric industries but serve different functions within the customer experience ecosystem.
What cities are hiring for Customer Data jobs?
Cities with the most Customer Data job openings:
What are the most commonly searched types of Customer Data jobs?
The most popular types of Customer Data jobs are:
What states have the most Customer Data jobs?
States with the most job openings for Customer Data jobs include:

Director, Audience Strategy and Customer Data
Ann Arbor, MI • Hybrid
8.9
Based on 22 frontline employees who took The Breakroom Quiz
35th of 499 rated business services
Great coworkers
People enjoy working here
Good employer
Paid breaks
Recommended by parents
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
Job description
Summary of the Role:
The Director, Audience Strategy & Customer Data will define how Thomson Reuters understands, segments, and engages customers to drive relevant customer experiences and measurable brand and pipeline growth. This is a strategy and business-outcomes role first: you'll set the vision for a unified customer data and audience approach, then direct the technology and data infrastructure, including modern CDP capabilities and AI-driven tools, needed to execute it.
We're looking for a commercially minded leader with strong customer-experience instincts, someone who thinks in terms of business impact and translates that into data and technology requirements, not the reverse. You'll need to lead through influence across a complex organization, bringing clarity and direction to cross-functional initiatives spanning data, technology, and go-to-market teams. Deep technical fluency in CDP/MarTech is a plus, not a prerequisite: the bar here is strategic judgment and the ability to connect customer insight to business performance.
About the Role:
Customer Data Platform Ownership
Own the strategy, roadmap, and operational health of the Customer Data Platform (CDP), including data ingestion, data quality, identity resolution, and profile management.
Ensure the CDP supports scalable activation across downstream marketing and sales platforms.
Audience & Segmentation Strategy
Define and operationalize audience strategy across acquisition, cross-sell, up-sell, and retention use cases.
Oversee segmentation governance, audience definitions, and lifecycle use cases in partnership with Marketing strategy and planning teams.
Data Enrichment & Data Quality
Lead third-party data enrichment initiatives (e.g., firmographic, intent, contact enrichment) to improve coverage, accuracy, and actionability of customer profiles.
Drive standardization and continuous improvement of key attributes (e.g., job titles, personas, account linkage).
AI & Automation Enablement
Sponsor and operationalize AI-powered capabilities (e.g., audience agents, data quality agents, whitespace analysis) within the CDP and affiliated platforms.
Partner with enterprise Data & Analytics and Technology teams to ensure AI solutions are scalable, governed, and aligned to enterprise architecture standards.
Team & Delivery Leadership
Lead and develop a high-performing team spanning audience operations, data engineering, product management, and delivery coordination.
Establish clear delivery cadences, sprint governance, and prioritization in collaboration with PMO and engineering partners.
Cross-Functional Partnership
Serve as a strategic partner to Marketing, Sales Operations, IT, Enterprise Architecture, Privacy Office, and Sourcing.
Translate business needs into scalable data and audience capabilities while ensuring alignment with enterprise data and privacy standards.
Measurement & Impact
Define success metrics tied to audience effectiveness, data quality improvements, activation adoption, and marketing-generated pipeline influence.
Ensure transparency and reporting on progress, outcomes, and value creation.
About you:
Required
Bachelor's degree in a quantitative, technical, or business-related field, or equivalent experience.
Significant experience leading customer data, audience strategy, marketing technology, or analytics functions in a complex, matrixed enterprise environment.
Strong understanding of CDPs, marketing data ecosystems, and data-driven audience activation.
Proven ability to lead cross-functional initiatives and influence senior stakeholders.
Experience managing teams and external partners in a matrixed environment.
Preferred
Experience with AI-enabled data or marketing platforms.
Familiarity with enterprise data governance, privacy, and compliance considerations.
Background working closely with demand generation and marketing analytics teams.
#LI-TV1
What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com
About Thomson Reuters
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Industry
Analytics and business intelligence systems, finance and insurance, business management consulting, professional, scientific, and technical services and software development
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Website
What Thomson Reuters employees say
Pay
Benefits
Hours and flexibility
Workplace
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