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Customer Counter Associate Jobs in New Jersey (NOW HIRING)

Crosstown Plumbing

Counter Associate

East Orange, NJ · On-site

$23 - $28/hr

We are hiring a dependable, friendly counter sales associate to join our expanding team ... This role is responsible for assisting customers and clients with the sales process by taking ...

Crosstown Plumbing

Counter Associate

East Orange, NJ · On-site

$23 - $28/hr

We are hiring a dependable, friendly counter sales associate to join our expanding team ... This role is responsible for assisting customers and clients with the sales process by taking ...

Lighting Unlimited

Counter Sales Associate

Rockaway, NJ · On-site

$15.50 - $19.25/hr

We exist to make our customers' complex projects simple, successful, and sustainable. We ... We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role ...

SUPPLY.com

Counter Sales Associate

Freehold, NJ · On-site

$16 - $20/hr

We exist to make our customers' complex projects simple, successful, and sustainable. We ... We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role ...

New

HP Products

Counter Sales Associate

Freehold, NJ · On-site

$16 - $20/hr

We exist to make our customers' complex projects simple, successful, and sustainable. We ... We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role ...

New

Lighting Unlimited

Counter Sales Associate

Freehold, NJ · On-site

$16 - $20/hr

We exist to make our customers' complex projects simple, successful, and sustainable. We ... We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role ...

New

HP Products

Counter Sales Associate

Rockaway, NJ · On-site

$15.50 - $19.25/hr

We exist to make our customers' complex projects simple, successful, and sustainable. We ... We are seeking a knowledgeable, results-driven Counter Sales Associate to join our team. This role ...

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Customer Counter Associate information

What is a customer counter associate?

Customer Counter Associates are frontline employees who assist customers at service counters, such as those found in retail stores, post offices, or shipping centers. Their primary responsibilities include greeting customers, processing transactions, answering questions, handling packages or products, and resolving customer concerns. They play a crucial role in ensuring efficient service and a positive customer experience. Customer Counter Associates often need strong communication, organizational, and problem-solving skills, as well as familiarity with the services or products offered by their employer.

What are the key skills and qualifications needed to thrive as a customer counter associate, and why are they important?

To thrive as a Customer Counter Associate, you need strong customer service abilities, basic math skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is often required. Excellent communication, problem-solving, and a friendly demeanor help you provide positive customer experiences and resolve issues efficiently. These skills and qualities are crucial for ensuring customer satisfaction and smooth day-to-day operations.

What are some common challenges faced by customer counter associates and how can they effectively manage them?

Customer Counter Associates often encounter high volumes of customer interactions, especially during peak hours, which can be challenging when balancing efficiency with personalized service. Managing difficult or dissatisfied customers is another common challenge that requires strong communication and problem-solving skills. Effective associates stay organized, remain calm under pressure, and use clear communication to resolve issues quickly. Building familiarity with company policies and regularly collaborating with team members can also help in navigating daily challenges more smoothly.

What cities in New Jersey are hiring for Customer Counter Associate jobs?

Cities in New Jersey with the most Customer Counter Associate job openings:

Customer Counter Associate jobs near you

Counter Associate

Crosstown Plumbing

East Orange, NJ • On-site

$23 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Crosstown Plumbing is a successful plumbing store located in East Orange, NJ. We are hiring a dependable, friendly counter sales associate to join our expanding team! This role is responsible for assisting customers and clients with the sales process by taking orders over the counter, answering questions, and managing payment for customer orders. We need someone to offer prompt, helpful, and professional assistance to our customers. You will develop your plumbing product knowledge (with our help!) and then be able to troubleshoot issues that arise. Our ideal candidate enjoys working in a fast-paced environment with a community feel and is willing to go above and beyond for our customers! This is a full-time, hourly position with overtime required. This is a great opportunity for someone seeking career growth!
If you're interested in joining our team at Crosstown, submit your application today or check out our website at www.crosstownplumbing.com to learn more!
Why You Should Join Us:
  • Competitive salary of $23-28/hour
  • Robust health benefits
  • Vision insurance
  • Dental insurance
  • Paid vacation and sick time
  • 401k program
  • Growth opportunities
  • Training available
  • Company SWAG!
  • Annual holiday party
  • Free snacks available for employees!

What You'll Do:
  • Assist customers at the Counter to drive revenue through knowledge of basic sales techniques
  • Proactively answer phone calls from potential new clients and follow through to close sales
  • Promptly follow-up on all customer requests for information, quotes, alternative products, and delivery dates
  • Resolve customer complaints and disputes in a timely, professional manner
  • Maintain knowledge of new and existing products/inventory, technology, and general industry trends
  • Be the point-person for key accounts
  • Attend and participate in weekly sales meetings
  • Proactively communicate promotions and any new products
  • Uphold company values of teamwork, asking questions, being proactive, being respectful, and bringing your best self to work
  • Use (or be willing to learn) plumbing product knowledge to provide technical support and troubleshoot issues
  • Other duties, as assigned

Requirements
  • 2-3 years of experience within the plumbing industry
  • Previous knowledge of plumbing supply industry and/or product knowledge required
  • Skilled in building long-term customer relationships
  • Able to multi-task and maintain focus while prioritizing the needs of several customers simultaneously
  • Excellent problem-solving skills (listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems)
  • Proactive communication skills, both verbal and written
  • Strong math skills required (including ability to add, subtract, multiply, divide; utilizing rulers to accurately measure length; understand conversion between feet and inches, as well as small increments of an inch; and calculate margins, discounts and percentages)
  • Proficient computer skills and attention to detail
  • Must be able to work independently with minimal direction
  • Eager team contributor and ability to wear multiple hats
  • Able to work weekends

Apply