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How much do customer contact agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer contact agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What is the difference between Customer Contact Agent vs Customer Service Representative?

AspectCustomer Contact AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often similar
Work EnvironmentCall centers, customer support centersCall centers, retail, office settings
Employer & IndustryTelecom, retail, financeRetail, banking, tech companies
Search & Comparison IntentCustomer Contact Agent vs Customer Service Representative

Customer Contact Agents and Customer Service Representatives often perform similar roles in assisting customers. The main difference lies in terminology; 'Customer Contact Agent' emphasizes the communication channel, often used in call centers, while 'Customer Service Representative' is a broader term used across various industries. Both roles require similar skills and training, making them comparable in credentials and work environment.

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Customer Contact Agent jobs near you
Transportation Call Center Contact Agent

Transportation Call Center Contact Agent

360 IT Professionals

Atlanta, GA • On-site

$14.50 - $19/hr

Contractor

Posted 4 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

The Transportation Call Center Contact Agent will work with a team of other Transportation Call Center Contact Agents, under the general supervision of a Transportation Call Center Contact Agent Lead and a Transportation Manager who is responsible overall for the Call Center operations. Depending on the proficiency and level of expertise, the Transportation Call Center Contact Agent may be selected to be part of the level 2 support (within the service desk) to provide expert support to other analysts for critical issues or applications.

Qualifications

3+ years' work experience (minimum) ... 5+ years preferred:

Excellent command on English and Spanish Language

Strong customer service skills and phone etiquette.

Must have clean criminal record with the ability to pass finger-print background check.

Provide support for IT projects-installation of software on machines and mobiles.


Additional Information

Vikas Kumar

vikas.kumar(@)360itpro.com

 

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